ALEX RHEA 

311 COMMONS WAY . SOMERSET, NJ 08873 . HOME: (646) 797-9589 . EMAIL:
SOLEX@OPTONLINE.NET 


UNIX TRADING SYSTEMS / APPLICATIONS SUPPORT SPECIALIST / ITIL CHANGE MANAGEMENT


Summary 

Tandem, HP-UX 10.x/11.x and Sun Solaris 9/8 professional with extensive
experience in IT development, implementation, and technical support in a non-stop
on-line real time production environment. 
Extensive Trading System Application support in fixed income, bonds, and
mortgages 
Monitored network of 1000 plus server infrastructure. 
Hands on experience of Remedy, AIX version 5, TACL and HP Open view. 
Disaster recovery and implementation. 
Network storage backup via Tandem based virtual drives, and UNIX based tape
drives. 
Perform network troubleshooting to isolate and diagnose common interconnectivity
issues. 
Good experience in UNIX shell scripting and modification. 
Hands on experience with Oracle 9i 
Knowledge of ITIL and ITSM. 
Knowledge of third party vendor software such as Microsoft Visio, Microsoft
Office, etc. 
Hands on experience with telnet application configuration on Windows based
computers. 
Provide Extensive Unix Applications Support in Trading Systems Market Data
(Fixed Securities, Bonds, Mortgages) 
Extensive Knowledge of IBM, and Unix Based Ticketing 
Knowledge of multiple trading system applications such as but not limited to the
Bloomberg, ABS (Automated Bond System) and various NYSE Floor Applications (BOSS,
etc), and FIX 
Hands on experience with on-the-floor support for traders of the NYSE in both
applications software and hardware 
Support of the London Stock Exchange, Tokyo Stock Exchange and New York Stock
Exchanges respectively. 
Knowledge of Unix scripting 
Knowledge of VERITAS, Net Backup, Red hat Linux 8 & 9 
Extensive Hands on experience with Windows 2000 OS TCP/IP connectivity and DNS
configuration with Hubs and routers utilizing Solstice Software linked to Sun
Solaris Enterprise 2000 server 
Experienced utilizing Windows XP based web applications such as but not limited
to such Windows XP based web Applications such as Robo with HTML 
Experience utilizing IBM Proprietary Manage Now Change Management Ticketing
System Application utilizing ITIL standardized service methodologies and
practices. 

Professional Experience 

Avis Budget Group, Parsippany, N.J. 
Change Ticket Management - Unix Technical Specialist 05/08 Present 
Responsible for ensuring that standardized methods and procedures are used for
efficient and prompt handling of all changes, in order to minimize the impact of
change related incidents upon service quality, and consequently to improve the
day to day operations of the organization. 
Filtering changes, managing changes and the change process. 
Chairing the CAB and CAB/EC 
Reviewing and closing RFCs 
Management reporting 
Supplied better alignment of IT service to business requirements. 
Increased visibility and communication on changes to both business and service
support staff. 
Improved risk assessment 
Reduced adverse impact of changes on the quality of services and on SLAs 
Improved problem and availability management through the use of valuable
management information relating to changes. 
Fewer changes to be backed out by providing input and knowledge of
infrastructure. 
Coordinate and controlled all changes to IT services to minimize adverse impacts
of those changes to business operations and users of IT services. 
Implemented ITIL-aligned Change Management Policies, Processes, and Procedures.

Standardized methods and techniques for efficient handling of changes. 
Published Service Availability reports 
Provided Proper levels of pre and post Change communications with customers and
users. 
Making quick and accurate changes based on business priorities 
Protected services when making changes. 
Accept, prioritize, classify and coordinated change impact assessment. 
Coordinate approval of changes, scheduling of changes, and implementation of
changes. 
Conducted post implementation reviews. 
Provided Management information about change management quality and operations 
Monitoring of 50 plus Sun Solaris Sparc servers via several terminals
simultaneously for performance diagnostics, ensure data flow processing and
troubleshooting necessity. 








Bloomberg LP, Princeton, N.J. 
Senior UNIX Operator Tier 3 12/06 2/08 
Responsible for the overall monitoring and troubleshooting of London based
trading systems with a 24 hour multi regional operational non stop ticketing tier
3 
Resolve escalated help-desk questions in the area of connectivity issues,
transaction processing, and/or data flow processing, network performance tuning,
and other various system / customer service related issues from trouble tickets 
Monitoring of 50 plus Sun Solaris Sparc servers via several terminals
simultaneously for performance diagnostics, ensure data flow processing and
troubleshooting necessity. 
Maintain and update databases and other data related issues accordingly via UNIX
vi editor, shell scripting. 
Knowledge of third party vendor software such as Microsoft Visio, Microsoft
Office, etc. 
Hands on experience with telnet application configuration on Windows based
computers. 
Provide Extensive Unix Applications Support in Trading Systems Market Data
(Fixed Securities, Bonds, Mortgages) 
Extensive Knowledge of IBM, and Unix Based Ticketing 
Knowledge of multiple trading system applications such as but not limited to the
Bloomberg, ABS (Automated Bond System) and various NYSE Floor Applications (BOSS,
etc), and FIX 
Hands on experience with on-the-floor support for traders of the NYSE in both
applications software and hardware 
Support of the London Stock Exchange, Tokyo Stock Exchange and New York Stock
Exchanges respectively. 
Knowledge of Unix scripting 
Broadcasting of any and all escalated issues with programming personnel in
coordinating resolution in an extremely efficient and accurate and timely manner.

Performed Backup and Disaster Recovery applications such as Net backup, VERITAS,
AIX etc. 
Hands on experience with Red hat Linux 8 and 9 
Unix Shell scripting and modification 
Extensive hands on monitoring of all Windows 2000 based and Unix based Trading
Systems applications including but not limited to HP Open view, Remedy and other
various Bloomberg Proprietary centralized terminals for 24/7/365 monitoring and
implementation of any and all issues. 
Responsible for procedural management utilizing Windows XP based web
applications such as but not limited to Robo with HTML 


Securities Industry Automation Corporation, Brooklyn, N.Y. 
UNIX Operator 07/00 03/06 
Composed procedural documentation and designed architectural layouts utilizing
Visio and Word 
Resolved escalated help-desk questions in the area of connectivity issues,
transaction processing, and/or data flow processing, system backups and restores,
network performance tuning, and other various system / customer service related
issues from Remedy trouble tickets 
Monitoring of 50 plus HP-UX 10.x / 11.x servers and Tandem main frames via
several X-terminals and Tandem terminals simultaneously for performance
diagnostics, ensure data flow processing and troubleshooting necessity. 
Maintained and updated database with stock symbols and quotes, bond symbols and
quotes, wireless IP addresses for users, and other data related issues
accordingly via UNIX vi editor and/or Oracle 9i. 
Broadcasted any bond notices, bond symbol changes or bond related pricings and
announcements to NYSE floor brokers wirelessly via Tandem terminals to tickers
and Tandem based message boards accordingly. 
Performed first point of contact for outside security and bond firms such as
(Prudential Securities, Credit Suisse and TD Waterhouse) with data and stock
related issues via Tandem terminals, HP-UX 9i X-terminals and workstations
responding back via phone, facsimile, and email to resolve issues accordingly. 
Performed data backups on Tandem and HP-UX 9i systems accordingly. 
Performed after hours HP-UX 9i system and HP-UX 9i application testing to ensure
system integrity and performance via HP system tools such as HP SAM, Glance Plus,
HP Performance Manager, HP Open View Glance Plus, Perfview, etc. 
Knowledge of third party vendor software such as Microsoft Visio, Microsoft
Office, etc. 
Hands on experience with telnet application configuration on Windows based
computers. 
Hands on experience with Disaster Recovery applications such as Netback up, AIX,
VERITAS etc. 
Hands on experience with Red hat Linux 7, and 8 
Provide Extensive Unix Applications Support in Trading Systems Market Data
(Fixed Securities, Bonds, Mortgages) 
Extensive Knowledge of IBM, and Unix Based Ticketing 
Knowledge of multiple trading system applications such as but not limited to the
Bloomberg, ABS (Automated Bond System) and various NYSE Floor Applications (BOSS,
etc), and FIX 
Hands on experience with on-the-floor support for traders of the NYSE in both
applications software and hardware 
Floor Support of the New York Stock Exchange 
Knowledge of Unix scripting 
Hands on experience of Windows 2000 and Windows XP business applications such as
but not limited to Remedy and other various utility and monitoring tools to
consistently monitor Trading Systems activity on a 24/7/365 non-stop environment
to accurately pinpoint, effectively identify, and efficiently resolve various and
multiple client issues. 
Heavy interactivity of NYSE Trading System Brokers to resolve various Windows
based and Unix based Trading System Application proprietary to the New York Stock
Exchange, such Windows Based Applications consisting of but not limited to
Virtual NYSE, BOSS, ABS Windows based applications, Disaster Recovery and
upgrades. 
Heavily involved in client needs meetings consisting of but not limited to
vigilantly keeping abreast of new and innovative ways to improve the overall
flow, efficiency, speed and accuracy of any and all processes and transactions 
Constant Hands on involvement in Windows 2000, Windows XP and Unix based
Disaster Recovery application exercises and documentation as well as pre and post
live production immediate recovery proactively. 
A constant and vigilant role of keeping a proactive ear and eye of effectively
resolving issues with the utmost immediacy. 


Local 32B/32J-144, New York, N.Y. 
Systems Administrator 08/95 07/00 
Composed data flow diagrams and architectural layouts utilizing Windows 2000
based Applications such as but not limited to Visio and Word. 
Managed maintenance for a 100,000 plus membership database via Sun Solaris
server over Windows 2000 based applications. 
Performed daily, weekly, monthly and yearly data backups via tapes. 
Processed member pension data for eligibility, authorization and release of
pension payments on a monthly basis. 
Installed, configured and provided troubleshooting of Solstice telnet software
applications on users personal computers. 
Contacted, planned, and coordinated with outside vendors to service copiers, fax
machines, telephone and computer hardware issues. 
Overseen, trained and instructed 4 operators to effectively and efficiently work
with UNIX commands. 
Provided one on one customer support with Health, and Pension benefit issues
accordingly. 
Planned and implemented any system updates regarding local, state and federal
requirements in member eligibility accordingly for auditing purposes. 
Responsible for the overall build from ground up of Windows 2000 based Solstice
Application over a network of 100+ in house desktop users with TCP/IP and DNS
creation and connectivity with Sun Solaris Enterprise server including hub and
router switches, upload of any and all updates via reel to reel and 8mm tape
uploads. 
Hands on experience with updating Windows 98 to Windows 2000 based applications
for Y2K readiness. 
Utilized Windows 2000 based applications for Auditing, Accounting and Member
Data updating purposes utilizing over the counter Windows based programs. 
Intermediate knowledge of Microsoft Office, Microsoft Word, Microsoft Excel, and
Microsoft Access 
Utilized Windows based business software to streamline, batch process and print
daily, weekly, monthly and yearly union member pension benefit and Health Care
benefit documentation and correspondence 
Responsible in Health Care Provider Correspondence and Member Database
Management 
Supervised a team of 4 operators to train and oversee the efficiency of the
overall network of 100+ in house desktop users and maintain a 100,000+ member
database updates via tape backups 


ICP / MicroAge, Staten Island, N.Y. 
Shipping and Receiving Clerk 10/90 06/95 
Performed shipping and receiving for a computer systems and computer peripherals
company with annual sales of $25 million. 
Examined contents and compared with records, such as manifests, invoices, or
orders to verify accuracy of incoming or outgoing shipments. 
Prepared documents such as work orders, bills of lading, and shipping orders to
route materials. 
Determined shipping method for materials, using knowledge of shipping
procedures, routes and rates. 
Recorded shipment data such as weight, charges, space availability, damages, and
discrepancies for reporting, accounting and record keeping purposes. 
Contacted carrier representative to make arrangements and to issue instructions
for shipping and delivery of materials. 
Managed inventory control with zero discrepancies. 

Supervisory Skills and Abilities 
Supervised 4 operators 
Accurately performs assigned tasks 
Performs duties with awareness of all company requirements and polices 
Promotes harmonious working relationships with staff and outside business
representatives 
Possesses excellent oral and written communication skills and interpersonal
relationship skills 
High level of attention to detail 
Interprets a variety of instructions furnished in written, oral, diagram, or
scheduled form 

Education and Training 

Globe Institute of Technology, New York, N.Y. 
Major: Computer Information Systems 
Minor: Business Management 
Bachelor of Science, June 2004 

Hewlett Packard Training - Fundamental of the Unix System - certificate 04/2001

Polaris Learning Solutions, Inc Intro. To Tandem - certificate 05/2002 
New Horizons Oracle 9i Intro. To SQL certificate 06/2002 
Avtech Institute of Technology Oracle 9i Database Admin Training Course
-certificate 06/2003 
Avtech Institute of Technology Oracle 9i Database Hands on Training -
certificate 08/2003 
SIAC Operations Management System Training - certificate 12/2003 
Hewlett Packard Training System and Network Administration 1 - certificate
09/2004 
SIAC ITIL IT Service Management certificate 03/2005