L. MASTERS
593 Blackwood-Clementon Rd.
Lindenwold, NJ 08021
 [Send email to request phone number] 22.3237
[Send email using form at bottom] (preferred contact)

Here is an office professional with experience in computer operations, data
entry, first party collections, administrative and project support.  A calm
demeanor, with team player attributes, are major strengths that have been gained
and they include excellent communication, organization, marketing, and people
motivating skills; a willingness to assist in critical situations; a proven track
record thriving in fast paced, high volume environments; and the ability to
coordinate multiple concurrent projects delivering quality results.

Professional Experience

SWETS INFORMATION SERVICES, INC. – Runnemede, NJ			         		 2/2007-11/2007
Publisher Operations Executive
·	Mediated between the company and various publishers around the globe to
administer active subscriptions by updating company databases with pertinent
publisher details (i.e. new subscription rates, fees, etc.).  The position
required extensive phone and email communications to publishers based upon the
regions that each executive team handled.
·	Sustained productive internal operations processes at a high-quality standard,
by providing publishers with great Swets products and services, as well as solid
business ethics and communications.  The internal processes also included the
publisher operations team maintaining a positive communication flow with the
company’s own customer service department, to provide the same high-quality
service to subscribers/customers.  This position has complimented my
understanding of business-to-business communications.

AAA MID-ATLANTIC INSURANCE GROUP – Voorhees, NJ			         		 12/2005-1/2007
Underwriting Clerk II
·	Reviewed Home Owners Inspections for potential hazards and reconciled any and
all issues by contacting each insured via phone, mail, email, etc.  Reviewed and
analyzed over 4,000 inspections to date.
·	Communicated with each Inspection Company and tracked the status of
inspections ordered through our company via an Inspections Tracker that I’ve
created for the department.  Sent notices on Inspections 30 Days past the date
ordered.
·	Assisted Underwriters with residual, daily tasks and generated reports on
Coverage A increases.

COUNTRY HOME BAKERS, INC - Bellmawr, NJ                                         
                                            	3/2004-11/2005
Sales Administrator
·	Mediated between the sales force of the company, the prospective customers
generated and sustained, as well as the shipping companies involved, to
administer orders for cookies, pretzels, water ice and other various products
manufactured by J&J Snack Foods, Inc.
·	Handled quality assurance concerns for my regional clientele-base, regarding
order discrepancies and shipping issues for clientele nationwide.  Overall, my
role consisted of sustaining a positive flow of orders processed by the company’s
distribution sales team. 
·	Data entry, order maintenance, filing telephone and email communications,
invoicing, credits, as well as maintaining a regional clientele-base, were all
essential in my role with the company.  This role has helped to solidify my
business ethics and became a part of a foundation where administration is
concerned.

HARBOR LINEN – Gibbsboro, NJ                                                    
                                        		 5/2001-2/2004
Office Support Specialist
·	Provided administrative and project support for 50 including processing 2,000
pieces of incoming and outgoing mail daily, filing, copying, ordering supplies,
data entry, and refilling Pitney Bowes postage meter.
·	Maintained more than 5,000 client computer and paper files, accurately filing
up to 200 invoice hard copies by account number on a daily basis.  This role has
helped to solidify my business ethics and became a part of a foundation towards
intermediate office duties/roles where administration is concerned.

ADVANTA LEASING SERVICES – Voorhees, NJ                                         
                        		 4/1998-4/2001
Customer Service & First Party Collections Representative
·	Updated business account lease agreements including call center direct
customer contact, data entry, collections on 30-90 day delinquent accounts, and
preparing account files for litigation.
·	Became familiar with Info Lease software, which was business collections
software.  Also became familiar with the “Hell or High Water” litigation system.
Education
Computer Operations Specialist Diploma (August 2004 Graduate) – Star Technical
Institute
Information Technology/Networking (Expected Graduation – 7/2010)

Computer Skills
Windows 98, 2000, XP, Vista – MS Office Suite  – JD Edwards – Info lease
(Business) – MS Outlook – Peach Tree Accounting (Novice)  
Internet – HTML coding – Basic Website Design – Networking – Internet Marketing
– Database Management – Business Writing