DAWN N. LEIP
OBJECTIVE
	Experienced sales support professional with strong organizational, analytical,
and communication skills. Proficient in Microsoft Excel, Word and Outlook. 
Proven ability to meet and exceed assigned objectives.  Able to effectively
manage multiple tasks and execute within tight timelines.  Looking for a
challenging position that will utilize my skill set and expand my knowledge to
maximize my potential and contribute to the success of the company.
SOVEREIGN BANK                                                       FEBRUARY
1987- MAY 2009
	2004 – 2009	                                                               
Newtown, PA
Executive Assistant 
	Assistant to the Director of Small Business, Market Executive for the
Greater Philadelphia/Maryland area and a Regional Executive.
	Analyze production and create reports for all key Small Business
production categories for all 750 branches.
	Create production reports for 200 Business Banking Representatives
across bank footprint that includes ranking and trending reports.
	Perform data mining tasks, including utilizing InformEnt database to
create and distribute key production results for Small Business.  
	Generate complex reports from various excel spreadsheets and
databases.
	Work closely with business partners on the development of new Small
Business initiatives, product enhancements and process changes that are
implemented across the bank.
	Manage and disseminate all small business sales leads from
www.sovereignbank.com internet site.  Track sales results and develop executive
summary reports.
	Manage customer retention requests from Commercial Loan Operations and
disseminate accordingly to Small Business Consultants. 
	Manage budget reporting for the Small Business Strategy department.
	Maintain calendar for department and assist in setting up meetings with
business partners. Arrange travel plans when necessary.
	1999 – 2004	                                                                  
Newtown, PA	
Community Banking Sales Assistant/Assistant to Regional Manager
	Administrative/Sales support for approximately 30 branches.
	Implemented and rolled out processes to increase branch production and
exceed assigned targets.
	Managed staffing model for all branches in Market to assure budget
guidelines were met.
	Arranged meetings between Regional Manager and subordinates.
Coordinated guest speakers and material to be covered.
	Maintained database for the Pennsylvania division for business
prospects with annual sales of $250k to $8 million.
	Resolved client issues that are escalated beyond the branch manager
level.  Provided suggestions and feedback to manager to assure the highest level
of service was being provided.
	Created and implemented Customer Contact project in Bucks and
Montgomery Counties using excel and word.
	Managed the annual goal assignment for all branches in the region for
the key business lines.  Compiled market share data to determine minimum targets
and growth potential.
	


1991 - 1999		Hamilton, NJ
Customer Service Manager
	Responsible for operational integrity of an $85 million branch
processing an average of 33,000 transactions per month while supervising 7
tellers.
	Implemented tactics to increase individual teller sales.
	Motivated and coached tellers to perform at the highest level. 
Prepared and delivered performance appraisals as required.
	Maintained branch security and compliance regulations as required in
policy and procedure.
	Assured that the highest level of customer service was being provided
at all times.

1987 – 1991                                                                     
Various Locations
Customer Service Representative


EDUCATION/PROFESSIONAL TRAINING

	1987	Ewing High School	Ewing, NJ

	High School Diploma
	Principles of Banking
	Sovereign Bank’s Mortgage Academy
	Cohen Brown Sales Training
	Leadership and Coaching
INTERESTS
 
	•	Florence Township Football Assoc Secretary
•	Assistant Florence Township Recreational Cheerleading Coach
•	Assistant Florence Township Recreational Softball Coach
•	Served on Florence Township Board of Education “Yes for Success” committee.
 



18 Carty Drive
Bordentown, NJ  08508
 [Send email to request phone number] 99-7769