LAWRENCE BERFOND 48 Amber Dr. Oldbridge N.J. 08857
 570-906-4674

 Operations Manager
FOOD SERVICE ~BUILDING INDUSTRY- CUSTOMER SERVICE ~ SUPERVISION & OVERSIGHT

Dynamic leader with over 20 years of demonstrated success in multiple service
industries. An effective leader, a fiscally responsible operator, and most of
all, a customer driven professional, capable of managing large teams and
performing above company standards. Especially astute at teaching others how to
develop a "customer-centric" attitude as well as designing and implementing
loyalty and retention programs to increase bottom line revenues.

 * Operations Expertise
 * Quality Assurance
 * Retention Strategies
 * Cost Control

 * Financial Analysis
 * Data Analysis
 * Inventory Analysis
 * Payroll Analysis
* Cross-Functional Leadership
 * Customer Loyalty Expert
 * Training & Development
 * Health and Safety Compliance

QUALIFICATIONS PROFILE

 * Strong analytical background with the ability to work independently on
multiple projects with specialized experience in information management,
financial analysis and budgetary planning, tactical product branding and exposure
initiatives, sales and marketing methodologies, operational efficiency practices,
conflict management and effective communication techniques, research and data
analysis, strategic planning, organization development and change management.
 * Comprehensive understanding of the sales, marketing, and advertising arena
due to advanced practical and academic training.
 * Knowledgeable in all facets of brand building to include policy development
and implementation, merchandising, advertising and training.
 * Excel in defining and implementing policies, procedures and operational
systems that boost productivity, efficiency and quality of the organization.
 * Competent leader and mentor who is able to create a team environment,
including building collaborative relationships, training peers to perform at
maximum efficiency, and the capacity to form cross-functional coalitions in order
to ensure knowledge is shared across departmental lines.
 * Proven ability to adapt strong process knowledge and technical skills to
diverse organization needs.

FUNCTIONAL COMPETENCIES

 * Demonstrate dynamic leadership qualities and strong communication skills in
successfully steering planning meetings and delivering comprehensive strategies.
 * Embrace organization initiatives and mission statement.
 * Develop and implement numerous protocols and policies with the purpose of
identifying and resolving relevant client issues in a proactive manner.
 * Work to standardize cross-departmental protocols between various departments
in order to break down "silo" mentality and increase knowledge sharing.
 * Skilled at managing multiple projects and leading teams in cross-functional,
concerted efforts.
 * Provide staff support and mentoring whenever necessary.

PROFESSIONAL CAREER TRACK

MANAGER, K & W Management 2007-2009

 * Primary responsibilities included management and maintenance of 80
residential rental units;
 * Leadership and management of multiple repair personnel;
 * Recruitment of subcontractors;
 * Development and implementation of efficiency best practices in order to
handle all customer requests in a proactive manner.

GENERAL MANGER, Palms Plaza Caterers 2004-2006

 * Primary responsibilities include comprehensive management and oversight of
all aspects of operations;
 * Conducted all operational and administrative duties including payroll, budget
and financial analyses, staff training, and departmental cost control;
 * Responsible for staff development, hiring, recruitment, retention strategies,
and corrective actions plans;
 * Designed and implemented numerous programs that significantly increased Net
Operating Income;
 * Maintained and exceeded state health and safety regulations;
 * Effectively managed employees in all areas of site operations;
 * Developed and implemented various customer service and loyalty training
programs for staff.

OWNER / OPERATOR, Construction Company 2000-2003

 * Primary responsibilities included strategic and daily operations of a
construction operation with several employees;
 * Conducted recruitment, training, supervision and motivation of high
performance teams;
 * Created and implemented numerous training programs and coaching tools to
further educate employees as well as establish accountability for performance;
 * Skilled in budgeting and sales forecasting with P&L responsibility, contract
negotiation and cost reduction.

Earlier Experience

OPERATOR, Palms Shore Club

 * Primary responsibilities included effective management of daily operations
and support of staff. Specific functions and achievements included;
 * Development of relevant activities and events within thecatering and
nightclub environment to increase client base;
 * Managing operations in a fiscally responsible manner in order to maintain
solvency and viability of business;
 * Recruitment and training of service staff, operations personnel, and
security;
 * Food, beverage, and hospitality supervision and oversight;
 * Managed, at one point or another, all areas of comprehensive catering, on and
off-premise and the nightclub environment.