Richard Ritter
4 Jason Drive,  [Send email to request phone number] 21-9680 home
North Brunswick, NJ 08902  [Send email to request phone number] 13-3287 cell

Disaster Recovery Manager

 * Leader of disaster recovery and business continuity programs while providing
comprehensive support to achieve both corporate and client goals.
 * Skilled at managing all phases of high-profile projects from inception to
completion and working with cross-functional teams to meet budget and scheduling
constraints.
 * Respected leader, team player, and solution provider; dedicated to surpassing
objectives.
 * Persuasive, communicates effectively with senior leaders and entry-level
workers.

Business Continuity/Disaster Planning * Risk Management * Quality Assurance
(QA)
Business Analysis * Strategic Planning * Process Improvement
Staff Leadership and Development * Relationship Management * Customer Service
and Support

MS Office (Word, Excel, PowerPoint, Access, Outlook) * MS Project * WebEx
MS Visio * Lotus Notes * Rapid SQL * Sybase * Paragon * LDRPS

Training in Project Planning and Management (Constell) * D Systems Delivery
Methodology (Summit)
The 4L System, Building High Performing Teams (Charter Oak)

EXPERIENCE

Affiliated Computer Services (IT and business operations outsourcing) 1996-2009

Recovery Services Management Analyst 2005-2009
Oversaw all disaster recovery and business continuity planning for global
division to minimize risk and maintain seamless operations of 4,500 users
supporting 100+ clients worldwide.
 * Managed technology and staff recovery efforts for 3 data centers and 3
customer care centers, ensuring operating needs and requirements were met.
Managed 20 to 1,000 people during crises.
 * Developed, executed, and maintained comprehensive business continuity plans
adopted by 40+ business groups worldwide while complying with corporate
guidelines.
 * Developed and implemented effective business continuity training and
awareness program, ensuring employees understood established practices and
protocols. Developed information hotline to communicate with employees during
emergencies.
 * Developed and led annual technology review with senior managers.
 * Reduced recovery costs and time frames by developing internal recovery
strategies.
 * Developed and implemented recovery strategies for new offshore business
facilities to maintain technology integrity and enable staff recovery. New
capacity enabled new clients and revenue.

Senior Consultant (benefits outsourcing) Mellon Bank 2003-2005
Consultation and support to create and implement disaster recovery and business
continuity plans.
 * Streamlined disaster recovery operations expenses by teaming with business
and technology leaders to review and consolidate processes, resulting in enhanced
efficiency and annual $1.8 million cost savings.
 * Drafted and instituted business continuity plan for 3,000 employees at 4
sites and disaster recovery plans for 3 customer service centers.
 * Created emergency response and recovery plans for 50 new offices. 
QA Manager (benefits outsourcing) PricewaterhouseCoopers 1996-2003
Oversaw and managed all QA activities ensuring applications operated per
specifications and met quality standards before installation. Facilitated
division's disaster recovery plan and coordinated all disaster recovery testing
for data center and 2 call centers for 75 clients and 1,300 employees.
 * Supervised 3 QA consultants to create cohesive, productive team supporting
application development and implementation programs.
 * Led all phases of QA process, including creating and maintaining test data
used to verify operations of each application.
 * Fully accountable for deployment and ongoing support of Summit-D system
development methodology, resulting in improved quality and efficient development
procedures.
 * Enhanced departmental operations and drove process improvement by developing
and instituting testing defect tracking application; improved application
development and reduced test time by 15%.
 * Standardized test plans for voice response applications; reduced application
failures by 5 to 10%.
 * Improved internal communications by implementing Lotus Notes project database
to track projects and establishing project kickoff and rollout meetings.
 * Primary contact with disaster recovery vendors for all contract upgrades,
ensuring integrity of installation.
 * Directed Y2K project, ensuring all critical applications were tested and
certified compliant in accordance with industry guidelines to minimize operating
risk.

Horizons Consulting, Inc. (Division of Computer Horizons Corp.) 1995-1996

Manager, QA Testing
 * Spearheaded QA initiatives and led all testing activities supporting
development and deployment of PC client-server applications while managing daily
work of 5 testers.
 * Primary liaison between clients and in-house development team, ensuring
understanding of project goals and driving completion on time and budget.
 * Evaluated technical specifications to verify each project conformed to
established business requirements and corporate standards.
 * Assessed all test cases, ensuring key modules and functionality were
thoroughly tested to verify application operability.
 * Worked with cross-functional teams to identify and resolve problems
accurately and quickly.

Kmart Fashions
GAB Office Services
E.R. Squibb/Charles of the Ritz Group, Ltd.

EDUCATION

Mercer County Community College
Data processing and business management