Kelly L. Broderick
241 Oakwood Avenue
Bogota, NJ 07603
 [Send email to request phone number] 43-14651

JOB OBJECTIVE
A position as customer service representative, administrative assistant or
general office clerk involving diverse and challenging tasks.

SUMMARY OF QUALIFICATIONS

* Over 10 years combined experience in customer service, office work, and
retail
* Enthusiastic, friendly personality
* Good communicator, both in one-to-one and group situations
* Strong organizational skills, ability to multitask
* Computer literate, especially with Microsoft Office software (Word, Excel,
PowerPoint), Microsoft Works, and Corel WordPerfect

EMPLOYMENT HISTORY

Jan. 2004-present Bookstore at Fairleigh Dickinson University, Teaneck, NJ
 Front End Supervisor/Sales Associate
* Opened and closed store as a key holder
* Trained and supervised new cashiers both on cash register and customer service
procedures
* Processed customers' telephone orders and orders from store's website
* Logged and processed office paperwork-including key-recs, ship-recs,
return-to-vendor authorizations and item markdowns
* Set up merchandise floor displays and window displays
* Set up displays of textbooks, academic supplies, gift items and apparel on the
store floor
* Ordered academic supplies, apparel and gift items
* Ordered and maintained stock of Hallmark cards, Virgin Mobile cell phones,
Pepsi beverages, Coremark snacks and Frito-Lay snacks
* Operated cash register
* Answered phones

Sept. 2002-Nov. 2003 Bergen Cardiology Associates, Teaneck, NJ
 File clerk
* Assembled patient charts
* Retrieved patient charts
* Filed office paperwork
* Made photocopies
* Sent faxes
* Processed and sent all outgoing mail

Sept. 1998-May 2002 Weiner Library, Fairleigh Dickinson University, Teaneck,
Teaneck, NJ
Office clerk, Periodicals Department
* Greeted patrons
* Answered phones
* Made photocopies
* Sent faxes
* Assisted patrons with research
* Performed computer work - including research, data entry, and word processing
* Photocopied journal articles to fill interlibrary loan requests
* Processed and delivered incoming mail
* Monitored front security desk, checking student ID cards

EDUCATION

* Bachelor of Science Degree, Business Management, May 2002
Fairleigh Dickinson University, Teaneck, NJ

HONORS
* Graduated Cum Laude
* Made Dean's List twice
* Made Honors' List twice

SALARY REQUIREMENT

* $9.00/hour