Rachel Holleran
1132 Howard Avenue
Bellmawr, New jersey 08031
 [Send email to request phone number] 33-5481
 [Send email to request phone number] 55-3564
Rachelholleran@comcast.net

Objective 
I want to become part of a company that I can grow with.  I enjoy Customer
Service.  My previous experience 
in the work field and my education allows me to achieve the expectations that 
you are looking for. If you are looking for a team player or someone who can 
work independently, I am able to do both. 


Qualifications 
7 years -Experienced Customer Account Executive 
*********7 Years call center experience************* 
Billing, billing disputes, collections, sales, trouble calls, product knowledge

Software programs such as: Word Perfect, Microsoft Works, Quicken, Cable 
Data, Comtrac 

Experience 
QuinStreet 
10/2007 to 6/2009                              
Customer Service  
Live chat 
handled all account questions or issues. 
Process monthly invoices 
Apply credits as needed 
Handle all operator calls 
B2B Vertical Marketing
processed invoices, collected 30,60,90 past due invoices
Comcast Cable 
2001-2006 
Customer Account Executive II 
Handled large volume of incoming telephone calls, covering broad range of
customer services in a prompt and professional manner, obtaining all information
for resolution of transaction. 
Answered customer questions regarding billing, service problems, products and
features. 
Correct errors and discrepancies on customer billings as necessary. 
Prepared work orders for maintenance requests after determining if field visits
were required
Performed billing and posting of customer accounts. 
Resolved delinquent account balances. 
 Performed other related duties as assigned. 
Punctual, regular, and consistent attendance.