Dimple Anand
30A Garfield Park
Edison, NJ 08837                                       				
E-mail: [Send email using form at bottom]
PH: (609) 240-2191, (609)275-1334

Summary:
Seasoned IT professional with over 5 years of experience with emphasis on
System/Networks/ Application, Quality Assurance, Project Management, Helpdesk
management (Tier 2 and Tier 3), and Desktop Application support. 

Professional Profile:
* Five years of Information Technology experience in various areas.  
* Working experience with different stakeholders.
* Self starter and eager to learn.
* Excellent written, verbal communication and interpersonal and presentation
skills and the ability to   express complex concepts in terms appropriate to a
target audience.
* Strong analytical, fact finding and problem-solving skills. 
* Configured and maintained routers/firewalls and switches
* Managed backup functions for all non-production servers and clients.  
* Installed new software to network servers and carried out testing procedures.
* Performed administration of MS Exchange email system, and facilitated
migration from 5.5 to 2003
* Selected and purchased all software and hardware, integrated new systems into
existing network.
* Ability to manage multiple projects across matrix organization.
* Strong working knowledge of the design and development methodology
* Multilingual, team player experienced in interfacing with on/off site
culturally diverse work-groups.
* Proficient with word processing, spreadsheets, project management
activity/process flowcharting 
* Strong technical aptitude; ability to understand applications, client server
and web technologies.
* Experienced in writing business and functional requirements specifications,
workflows and use cases
* Experienced in developing Test Cases, Testing and managing Testing.
* Good working Knowledge of Project Management Methodology


Education: 	
MBA in Management of Technology 
BS in Computer & Information Systems, 
Minor in Management Information Systems

New Jersey Institute of Technology, Newark, NJ

Certifications:
Microsoft Certified Professional (MCP) 
In 70-210—Installing, Configuring, and Administering Microsoft Windows 2000
Professional    
Working Towards CCNA/CCNP

Technical skills:

Operating Systems:  
Windows NT, Windows 98/2000/XP/VISTA, UNIX (5.0), LINUX.  

Hardware:     
PC/server assembly and repair, Routers/switches/hubs, IBM Compatible PC,
Scanners, Fax, Multifunction Machines, I /O devices.

Applications/Tools: 
MS Office, Project,Visio, Crystal Reports, Lotus Notes,MS Exchange,HP Openview,
Tivoli, Oracle,Bloomberg, Factset,Schwab Portfolio Center, Omgeo Oasis, Advent
Axys, Moxy, REX, Datport, Fluke Network Inspector,Peoplesoft, Adobe Photo shop,
Macromedia FLASH , Dream weaver, Lindo,Remedy, Netmeeting, Test Director, Win
Runner, Load runner. 
                                                       
Networking:   
LAN/WAN design and architecture,Cisco 65xx, and 72xx routers, hubs, bridges,
Cisco switches, Frame-relay (point-to-point/multipoint),Ethernet, CSU/DSU,
TCP/IP, fiber optics (OC3, OC12, OC48), T1/T3, web services, VPN, and various
newtowrking protocols.

Programming Languages:    
SQL, C++, COBOL, Visual Basic, HTML, DHTML and Java

Work Experience: 

Lynmar Capital Group, Inc.						
Aug’06 – Present
Senior IT Specialist 

* Responsibilities included management of desktops, network support, system
administration and other IT responsibilities. 
* Reports directly to CEO of the company.
* Responsible for the implementation of enterprise projects such as Active
Directory, network redesign and other IT infrastructure initiatives
* Managed Project using MS Project, insuring projects are within budget and
targeted deliverables are met.
* Supports many financial applications such as Bloomberg, Factset, Schwab
Portfolio Center, Omgeo Oasis, Advent Axys, Moxy, REX, Datport.
* Assure adequate connectivity to the network (voice, data, cable modems,
internet)
* Install, set up and configure Windows Server 2003(Small Business Server), MS
Exchange 2003.
* Install, administer and support switches, routers, hubs, firewalls, VPNs and
other physical devices.
* Research and recommend new technologies, develop procedures for integration
into existing network
* Builds, tests and maintains a standard Windows XP image for all desktop and
laptop platforms
* Monitors and maintains schedule system backups to disk and tape
* Maintain equipment inventory of hardware and software
* Creates, maintains, and enforces written policies and procedures regarding
company-wide computer operations.
* Provides or Assists in training for applications to the end-users as required
* Responsible for Building a Cost-effective and Robust Disaster Recovery Plan.
* Perform other duties as required

Mercer County Board Of Social Services 				
Aug’05 –  Aug’06
MIS Analyst

* Provides technical support to end-users.
* Troubleshoot network/server problems and recommend improvements
* Ensures that daily or weekly and incremental or full backups are performed and
verified, and rotates media offsite.
* Manages the highest levels of network security and data integrity including
anti-virus countermeasures.
* Checks and responds appropriately to errors logged by the server and/or
network devices.
* Diagnoses and repairs or coordinates repair of network hardware.
* Coordinate the hardware and software requirements for the system; troubleshoot
to determine areas requiring maintenance repairs or upgrades
* Administers user access to network resources and adds/modifies/deletes user
accounts for file/print and dial-in servers.
* Plans, configures, and troubleshoots network client software installations and
updates.
* Maintains accurate and up-to-date documentation for network
hardware/software.
* Schedules and dispatches resources to track/troubleshoot/correct network
related issues either logged through the help desk and/or recorded through the
monitoring of the network.
* Answers inquiries from system users; explains system functions and provides
technical assistance in the use of system features.
* Installs, configures and sets up printers and workstations; installs software
programs.
* Responds to requests for assistance; identifies and corrects hardware,
software, and printer problems.
* Troubleshoots application errors.
* Prepares reports, Maintains records.

Lehman Brothers							
Jan’04 – Aug’05
Network Analyst

* Oversee Lehman global network using HPOV and other monitoring tools.
* Supported complex 24 X 7 production network environment.
* Fixing Automatic Ring Down connectivity issues for traders.
* Solving VOICE Issues – Cisco IP Phones & Avaya Phones.
* Troubleshooting Extranet Connectivity Issues.
* Setting up Sniffers to monitor a connection.
* Solving Multicast Issues for Market Data.
* Troubleshooting WAN/LAN/MAN connectivity Issues.
* Troubleshooting Switches/Routers/IP Phone Hardware and Software Issues
w/CISCO.
* Staging and Replacing Cisco Routers/Switches.
* Configure OSPF /EIGRP over Frame-Relay and implement the route
redistribution.

Accomplishments:
* Implemented a Knowledge base System, internal web-site for a department Using
TWiki.
* Maintained and updated the information on the internal web-site.

Bloomberg LP								
Sep’02 – Dec’03
Data Base Associate
* Updated and confirming customer profile and ensured timely response to
customer inquire and outstanding open calls to inform customer of the status via
telephone.
* Created and submitted detailed call logs documenting customer interactions.
Accuracy, thoroughness and timeliness were key reporting components in the
problem-tracking database
* Provided technical customer support via telephone and e-mail 
* Created various training manuals for new employees
* Supported and troubleshoot various platforms and products, such as Windows
98/NT/2000/Xp, Microsoft Operating System, PC's and Pocket PC hardware/software
and networking issues.
* Resolving VPN issues regarding broadband, dial up for laptop maintenance and
printer issues.

Telcordia Technologies		 				             
Jun ‘99 – Aug ‘01
SQA Tester (Software Quality Assurance Tester)

* Developed and implemented test plans and test scripts.
* Designed and implemented automated tests using departments defined framework
* Documented automated and repeatable testing processes for unit and system
level testing.
* Maintain real time log of executed tests, results and environment
* Tested web based GUI.
* Performed Y2K testing (web based), Regression Testing.
* Created load test scenarios.
* Automated test cases using SILK 
* Supported product migration through all systems environments
* Performed Regression testing in UNIX environment.
* Provided assessment of product quality at key milestones to project leaders,
QA and management               

Skills, Activities & Interests:
* Tennis, Chess, Biking, Reading Books.
* Web-Consultant / Event Organizer for Non-Profit Organization
www.shirdisaidham.com
* Web-consultant/Graphics designer for www.butterflynewfashion.com