Objective: To use information technology skills in hopes to grow in a
professional environment. 

Experience:	
Rapid Portal Software (Customer Care Supervisor) Remote Contractor
Boca Raton, FL
2008-2011
Handled incoming calls for customers with voice over internet and satellite
services Support on installation of new equipment 
Troubleshoot connectivity issues with analog telephone adapters  
Supervised billing and customer support inquiries  
Customer retention for new and existing customers
Sales support for new customers

Care2Learn (Technical Support Associate)
Bradenton, FL
2005-2008
Maintained network infrastructure 
Provided internal support for hardware, software, and network issues
Enforced quality assurance guidelines  
Resolved customer support calls 

Professional Staffing Agencies (Field Technician)
King of Prussia, PA
2003-2005
Responded to clients requesting technical support
Installed new hardware, software and upgrades at client’s request 
Removed any erroneous technical issues that would cause malfunction

IBM (Help Desk Technician)
Lisle, IL
1994-2002
Resolved customer support calls  
Performed diagnostic test in relation to hardware and networking issues
Monitored security updates
Administered daily reports 

Skill Set: Hardware, Software, Operating Systems, Microsoft Office, Windows
Servers, Active Directory, SQL Server and Novell eDirectory 

References: References are available on request.