Michelle Cullum
2001 E. Lohman, Suite 110 Box 253
Las Cruces, New Mexico
(575) 640-4252
[Send email using form at bottom]
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Abilities
4 years of customer service experience
Excellent computer skills
Proficient in the use of Windows and Mac operating systems
Extremely productive in a high volume, high stress, environment
Fast learner	
Logical thinking
Multitasking
 
Employment History
	
WORKFORCE ANALYST/SCHEDULING
January 2008 – May 2008
VMC, Las Cruces, NM
•	Responded to real-time issues in the call center sites that may be affecting
service level such as staffing and scheduling issues and call volume actual to
forecast.
•	Provided accurate daily schedules to call center sites using IEX Totalview
•	Provided reporting and analysis for the call center sites
•	Handled time off requests, schedule changes, and new hire schedules
•	Took care of employee call ins
•	Worked over three other analysts

CUSTOMER SERVICE
December 2007 – February 2008
Apple/Volt, Las Cruces, NM
•	Provided customer service and computer technical support at an inbound call
center.

CAMPUS REP 
March 2007 – November 2007
Apple/Volt, Las Cruces, NM 
•	Marketing /Brand Promotion
•	Sales

CUSTOMER SERVICE		
October 2005 – March 2007
NMSU Bookstore Computer Shop, Las Cruces, NM 
•	Provided customer and computer service
•	Clerical duties, such as receiving products, completing invoices, cleaning,
organizing
•	Apple product knowledge, Apple Product Professional 2005 

CUSTOMER SERVICE REPRESENTATIVE
October 2002 - March, 2003 
Stream, Silver City, NM 
•	Answered calls at an inbound call center and provided Gateway technical
support
•	Recognized for exceptional call performance
	
Education

	New Mexico State University, Las Cruces, NM
	B.A., Sociology – In progress, expected graduation may 2010