HOTEL HOUSEKEEPING MANAGEMENT.  Dear Hiring Manager: As an experienced
hospitality professional with proven success managing hotel housekeeping
operations, I am well qualified to excel as your next Manager / Supervisor. As
you will see in the attached resume, My efforts have consistently upheld high
standards and ensured exceptional guest satisfaction, and I would be pleased to
bring my talents to your Company.   HIGHLIGHTS OF MY SKILLS AND ACCOMPLISHMENTS
INCLUDE:  1  Providing key contributions to The Venetian-Resort-Hotel-Casino
achieving five-diamond and four stars rating.  2  Demostrated ability to organize
daily achedules and assignments to maximize efficiency and cost-effecttively
utilize resources.  3  Exceptional leadership skills; adept at training and
coaching employees to build strong team and improve perfomance.  4  Track record
of developing and maintaining the highest standards for housekeeping operations
and cleanleness.***************************** In addition, I have consistently
maintained exceptional relationships with guests, communicating successfully to
fully understand and meet needs. By promptly addressing problems and developing
solutions to guest requests, I have supported satisfaction and repeat business. I
will bring this same focus on guest service to your team.***************** Please
note that I am willing to locate and available for travel as the position
requires. I look forward to meeting with you to discuss how I can contribute to
the continued success of your Company. Thank you for your
consideration.****************************************************************************************************************************EXPERIENCED
AND HIGHLY ACCOMPLISHED PROFESSIONAL WITH STRONG TRACK RECORD OF EFFECTIVELY
MANAGING HOUSEKEEPING OPERATIONS AND CONTRIBUITING TO EXCEPTIONAL GUEST
SATISFACTION.                     Closely oversee housekeeping functions to meet
challenging daily needs and maintain high standards. Supervise teams and prepare
assignments and daily schedules to maximize efficiency. Ensure high perfomance
trough detailed inspections and evaluations. Coach and train staff to promote
continuing development and strong team. Communicate effectively with guests to
maintain positive relationships and ensure satisfaction by promptly resolving
issues.**************************************************************CORE
COMPETENCIES:   -  Housekeeping Staff Management  -  Daily Schedule / Assignments
 -  High-volume Hotel Operations  -  Guest Service & Relations  -  Business
Growth / Development  -  Inspections & Evaluations  -  Problem Solving / Issue
Resolution  -  Hiring, Orientation & Training  -  Inventory Control / Ordering  -
 Records & Reporting.
*********************************************************************PROFESSIONAL
EXPERIENCE:                                                                    
THE VENETIAN RESORT-HOTEL-CASINO- Las Vegas, NV.                                 
                                           HOUSEKEEPING FLLOR MANAGER (2004 to
Present)                                                                       
Direct housekeeping operations for 18 floors with 1800 Suites ( The Venetian is a
8000 Suites property). Supervise more than 50 employees, including Maids,
Housemen, Runners, Linnen Attendants, Specialists, Glass Attendants and Room
Service. Create daily schedule and assignment, monitor productivity, and conduct
evaluations. Inspect suites and public areas. Train employees in responsabilities
and hotel standards. Communicate with guests to ensure positive relations and
provide assistance and information. Address guest concerns and resolve issues to
ensure satisfaction. Manage special requests and assist VIP guests. Post laundry
charges and missing items to guest bills. Maintain inventories and order
supplies. Operate and maintain cleaning equipment. Prepare paperwork and computer
reports relating to housekeeping activities.*************SELECTED CONTRIBUTIONS: 
1  Played key role in hotel achieving five diamonds and four stars through
driving exceptional team perfomance.  2  Consistently provided quality guest
service and ensure complete satisfaction.  3  Effectively led and developed
teams, building positive employee relationships.
******************************************************************************************************************************************
THE AVALON-MAJESTIC HOTELS CORPORATION-South Beach, FL.                          
                                          HOUSEKEEPING MANAGER (1997 to 2004)    
                                                              Oversaw
housekeeping; developed work schedules and assigned and supervised staff. Hired
staff and trained in range of functions. Managed inventory and purchasing for
housekeeping supplies. Served as Hotel Manager on duty for nighs and weekends.
Assigned room numbers to the guests at Front Desk.                               
                                 SELECTED CONTRIBUTION:  4  Consistently
maintained efficient and high-quality housekeeping
operations.*******************************************************************************************************************************SHERATON
BISCAYNE BAY HOTEL-  Miami, FL.                                                  
                 HOUSEKEEPING HEAD SUPERVISOR (1994 TO 1996)                     
                                            Trained and supervised Maids,
Housemen, Specialists, Laundry attendants and Pool Attendants. Managed Storage
and oversaw cleaning for lobby fllor, bathrooms, main entrance and pool area.
Inspected rooms to ensure cleanliness and meeting of hotel standards. Supervised
laundry operations.****************************************SELECTED CONTRIBUTION:
 5  Managed Spanish section of Sheraton Human Resources Magazine.  
******************************************************************************************************************************************
ADDITIONAL EXPERIENCE AS HOUSEKEEPING INSPECTOR FOR BOARDWALK HOTEL & CASINO-LAS
VEGAS; FRONT DESK CLERK-CASHIER-NIGH AUDITOR FOR NATIONAL HOTEL, HAVANA; AND
TEACHER FOR NATIONAL INSTITUTE OF TOURISM, HAVANA.     
******************************************************************************************************************************************
EDUCATIONAL BACKGROUND: CERTIFICATE OF TECHNITIAN IN HOTELS RECEPTION. National
Inatitute of Hotels and Tourism-Havana, Cuba.