Suzanne J. Remington
3382 Vista Grande Blvd
Carson City, NV  89705
 [Send email to request phone number] 36.6150
[Send email using form at bottom]

Qualifications summary
Extensive computer knowledge both with software and hardware
Organize workflow to increase productivity and efficiency
Able to effortlessly learn and retain new tasks, procedures and processes
Skilled in multi tasking and following through to completion
Strong attention to detail and customer service orientation

Objective
A long term multi-tasking and challenging position with the opportunity to use
my knowledge and expertise in technical and customer support

Professional experience
2004 - June 2008	Calculated Industries Inc.;Carson City, NV
Administrative Assistant - Inside Sales Dept.
Maintain contact with Inside Sales departments’ customers. Assist department
manager as well as six sales executives, with correspondence, reports, and other
pertinent communications to increase the sales success of the department. 
Process orders and maintain accurate records of orders and conversations with
customers and suppliers.  Verify all department orders for completion and
accuracy. Help coordinate trade show preparation including travel arrangements,
reservation product shipment, displays and marketing materials. Troubleshoot
shipping and production issues. Participate in streamlining daily processes.
Maintain and update daily, client and potential customer contact databases.
Prepare and send out mailings to prospects and help with follow through telephone
calls. Perform any other general office duties required for smooth departmental
operation.
	
2002 - 2003	Barlocker Financial Svcs/Green Capital;	Stateline,NV
Office Manager/Sales Assistant
Handled day to day operations. Screened all outgoing and incoming calls and
correspondence. Tracked all orders for completion and accuracy. Contacted clients
with execution and requested prompt follow through on payments. Completed and
processed all customer applications and transfer forms. Performed all accounts
payable & receivable duties. Created marketing materials such as brochures,
handouts, letters and flyers. Researched and prepared financial reports for
presentation to clients and prospective customers. Maintained and updated daily
client and potential customer contact database. Prepared and sent out mailings to
prospects and helped with follow through telephone calls. Assured office
compliance with all NASD & SIPC regulations. Performed routine maintenance and
upgrades all computer and office equipment.
	
2000 – 2002	A.G. Edwards& Sons, Inc.;Stateline, NV
Office Manager/Sales Assistant
Opened new branch office. Handled day to day operations. Screened all outgoing
and incoming calls as well as correspondence for compliance. Performed all
accounts payable & receivable procedures including reconciling invoices and
purchase orders prior to sending to the accounting department for processing.
Supervised & trained support personnel. Communicated with headquarters on keeping
proper clients records and account balances to meet NASD/SIPC as well as state
mandated regulations. Assured proper office financial record keeping complying
with Federal and industry regulations (NASD & SIPC).
	
1998 - 2000	Stanford University; Stanford, CA
Student Services / Electrical Engineering Graduate Admissions
Answered inquiries both written and verbal from students and faculty concerning
the graduate electrical engineering program. Processed large volume of
applications. Reconciled extra materials received under separate cover with
appropriate application.  Maintained student applicant database with accuracy for
fast review of applications and timely turn around time. Interacted with faculty
during active recruiting process to reach highly qualified students before
competing institutions. Organized Visitors days for potential students.
Coordinated application processing, review and acceptance of remote students.
Sent out notification and acceptance packets to all students. Coordinated with
Financial Aid department to get proper financial aid applications to students
within days of acceptance.
	
1992 - 1998	Stanford University;Stanford, CA
Supervisor Technical Processing / Hoover Institution Library
Handled day to day operations of the technical processing section. Hired,
trained & supervised regular employees for the Copy Cataloging, Serials and
Acquisitions departments. As well as hired, trained and supervised all student
helpers for the department and the library’s special projects. Actively
participated in setting up procedures, guidelines and regulations for the smooth
operation of the library. Performed intricate copy and original cataloguing of
monographs and copy cataloguing of serials using MARC format and AACR2
regulations. Helped expedite Slavic Recon and Bar-coding projects to meet
university set deadline for computer automation of all library records. Solved
issues with lost or misplaced materials. Communicated with suppliers to reconcile
incomplete or erroneous purchase orders, invoices and shipments. Resolved issues
with items needing to be returned due to duplication or damage. Communicated with
microfiche group on material delivery schedule for scanning and photography.
Served as Expert Partner to help solve fellow employees’ computer problems with
both hardware and software. Helped scholars with researching materials for thesis
and articles.

Education
1998 - 1999	College of San Mateo	Administration of Justice	P.O.S.T.
Certification
1995 - 1997	Foothill College	Library Technology	Library Technology
Certification
1987 - 1989 	Canada College	Business Automation

General Knowledge
Typing  -  Ten key by touch  -  Medical Terminology  -  MARC format, AACR2

Computer Knowledge
Excel  -  Word  -  Word Perfect  -  Quick books  -  File Maker  -  PowerPoint  -
 PageMaker  -  Adobe Acrobat  - Axapta  -  Goldmine  -  Corel Word  -  Outlook  -
 Eudora  -  Internet Explorer  -  Netscape  -  Socrates  -  Norton  -  OCLC  - 
RLIN  -  TAM  -  HTML  -  RTML  -  DOS  -  NOTIS  -  UNICORN  -  SIMS  -  Folio

Languages
Fluent English, French & German, also a basic working knowledge of Spanish

Awards
Nominated for Stanford University’s Aimee Blue Award 
Recognized by Hoover Institution for Outstanding contributions to the Library &
Archives