Mr. David J Ward
5316 Santa Fe Heights Street	
North Las Vegas, Nevada  89031
 [Send email to request phone number] 99-2213

I have a working knowledge of Office and Outlook Express programs. I am
excellent 
at providing detailed customer service. 

 Work Experience
Home Agent
Customer Service and Sales
March 2007 – March 2008
1800 Flowers.com, LLC
From my home office, I took inbound calls from customers ordering from the
1800Flowers.com website, providing excellent customer service. I was also
responsible for calling florist and assisting them in delivering the products.

Customer Service/Sales Agent
Vegas.com
July 2006 to October 2006
I was responsible for answering all Customer Service and Sales calls from the
general public, booking Las Vegas Hotels, Show Tickets, Tours and Vacation
packages.

Vacation Specialist 
Travel More Now, LLC in Las Vegas, Nevada 
March 2005 to April 2006 
I was responsible for researching low car, air, hotel and vacation packages for

this membership based agency. I also booked weekly Condo rentals for there 
Condo Program. I maintained a caseload of about 50 clients at any given time. 

Operations Agent 
Pleasant Holidays in San Diego, CA 
April 2002 to January 2003 
I was the liaison between Hotels in Tahiti and Pleasant Holidays. I confirmed
all 
hotel space booked by out agents. I processed final documents, and was 
responsible for gathering and distributing daily and weekly reports to various 
departments. 

Reservation Agent 
Apple Vacations in San Diego, CA 
May 1999 to October 2001 
I was responsible for answering all inbound calls from other travel 
professionals. I booked for them at wholesale rates, hotels and vacation 
packages to Mexico and the Caribbean. 

Senior Chief Petty Officer 
United States Navy 
August 1980 to December 1998 

 Education History 

Roosevelt High School in Chicago, Illinois 
September 1975 to 1979