Maryann Andrade
9105 W Flaming #1091, Las Vegas, NV 89147
Phone:  [Send email to request phone number] 12-5962, Alt #:  [Send email to request phone number] 83-2545 
Email: andrade.maryann@gmail.com	
Objective	I am seeking a position with an organization where my skills, talents,
and capabilities will be challenged. I possess 1year in the health care field
providing customer service for a Medicare Part D Plan, 1 year providing technical
support for a leading satellite provider, 8 years gaming technology system
implementation, support and training experience.  I have a working knowledge of
medical and pharmaceutical terminology as well as Medicare Part D, networking,
Microsoft operating systems, as well as DOS and AS/400.  
Experience	08/2007-Present         Sitel Corp.                                  
  Las Vegas, NV
Customer Service Representative
•	Sierra RX-Assist member’s with enrollment, account status, billing,
explanation of benefits, go-between with member/provider with other internal
departments (i.e. pharmacy services, billing, case escalations.
•	 DirecTV-Assist customers with troubleshooting satellite television issues,
billing, additional programming, and programming changes.
03/2007-05/2007      Wal-Mart Super Center                 Las Vegas, NV
Cashier
•	Front-end Part-time cashier.
08/2006-07/2007       UPS Teleservices                           Las Vegas, NV
External Customer Support Technician
•	Assist UPS Global shipping clients with software and peripheral installation
and troubleshooting.
05/2005-08/2006	Home Depot	            Las Vegas, NV
Design Consultant
•	Increased specialty department sales by 20%.
•	Fine tuned special order process by designing & implementing consistent
documentation.
•	Provided high level of customer service.
	10/2003-01/2006	Clark County School District         Las Vegas, NV
Substitute Teacher
•	Performed short and long term teaching assignments for absentee or
non-existent teachers.
•	Provided written and oral communications with current teachers (daily reports
on classes), development of written formats, impromptu lesson plans and
activities are part of daily routine.
•	Created and Implemented lesson plans for high school level math classes
including, algebra and geometry.
	11/1998-12/2002	Aristocrat Technologies, Inc.           Las Vegas, NV
Database Analyst
•	Installed and implemented casino based software.
•	Provided internal/external customer support, including the call center
support, and Crystal Report development and troubleshooting.
•	Served as a subject matter expert for report development and application
enhancements. 
•	Assisted Systems Engineering and Quality Assurance in designing and testing of
application with emphasis on reports.
•	Assisted Education in revising training material for the enhancements made to
applications and trained personnel on the new modification.
•	Tested all applications and reports prior to converting DOS based customers.
•	Provided technical support to installation teams during the casino
implementation and "Go-Live" status.
Project Manager
•	Coordinated between and served as a liaison between ATI and Casino management
during an installation.
•	Coordinated between and served as a liaison between ATI and Casino management
during an installation.
•	Initiated the first system upgrade to the windows platform allowing for
multi-casino accounting with in one Casino.
•	Provided as a technical expert to Systems Engineering for modification to
multi-casino accounting.
Implementation Specialist
•	Upgraded the DOS platform customers for Y2K compliance.
•	Installed, Trained, and Supported the DOS Product.
•	Assisted Technical Support on inbound support called in the main office.
•	Customized reports as requested by casino customers using my knowledge of
Crystal Reports.
05/1995-09/1998      Sam’s Town Hotel & Gambling Hall        Las Vegas, NV
Database Analyst
•	Prepared data for conversion to new AS400 based system.
•	Assisted with the implementation of 2 software systems.
•	Worked with the table games department serving as a data entry person along
with informal system & pc support.
Education	1988-1990           Goldenwest Community College           Huntington
Beach, CA
•	AA. Mathematics/Science.
•	Tutored Human Development, Speech Communication, and Algebra I.
1991-1993            Cal State Long Beach                            Long Beach,
CA
•	B.A. Communication with emphasis on Interpersonal/Organizational Communication
and Persuasion.
1994-1998             UNLV                                                   
Las Vegas, NV
•	M.A. Communication (degree incomplete, course work completed).