Genaita M. Ngwayah
(757)754-6834

Technical Expertise
Windows 2000/2003, Windows XP, Experience in Microsoft Office Product, Active
Directory, User and Configuration, Windows Server 2003/2008 Administration,
Troubleshooting, Monitor and Management, Firewall monitoring and Management,
Files Recovery/ Backup, Network Management, Software/ Hardware Upgrades, and
Computer Maintenance/ Troubleshooting

Professional Experience

Link Technologies/ City Center Project October 2009 - Present
IT/Network Consultant
 * Deployment/ Configuration of all IT supported end-point devices
 * Troubleshooting and remediation of all in-room device issues
 * Software and Hardware installations and configurations
 * Active Directory Management and Asset Management
 * Troubleshooting of Windows Server and Desktop Support Systems

R & D Technologies Inc March 2009 - October 2009
Network / Server Technician
 * Perform network systems administration and monitoring
 * Build, configure and repair server hardware and software
 * Knowledge on installation, maintenance and implementation of software for
Windows and Linux platforms
 * Experience in data center operations
 * Excellent customer service, handling and support systems
 * Experience with Enterprise level backup and recovery system
 * Ability to prioritize and meet deadlines consistently

KFORCE/HP Consulting
Desktop Support September 2008 - March 2009
 * Install and configure new computers and monitors
 * Configuration of printers and scanners
 * Perform data migration and imaging
 * Adding and removing user profiles and privileges
 * Updating and setting user account privileges in Active Directory
 * Implementing user authentication and access management
 * Strong documentation skills
 * Excellent time management, scheduling and organization skills

Mars Retail Group
Quality Assurance Technician/Operator October 2006 - September 2008
 * Perform quality assurance inspections during production and on final product
 * Coordinate production schedules and documents for two production lines
 * Data Migration for Hardware and Software
 * Train new employees on data entry and Windows documents
 * Use spread sheets to enter data into company network
 * Enter product information into company database
 * Perform maintenance on workstation computer and printers
 * Troubleshooting knowledge and experience in Windows 2000/ XP Operating System
and Windows Server 2003 environment
 * Install and maintain desktop printers in production area

FEDEX Ground November 2005 - October 2006
Network Technician
 * Provide customer service and support for package handling
 * Perform maintenance and trouble call on hand held scanners
 * Perform maintenance on workstation computer (Dell and HP) and printer
 * Assist customers with computer and printing problems
 * Install and configure network printers and computers
 * Provide quality control check on packages and computer hardware

United States Navy June 1997 - November 2005
 * Perform random anti-terrorism measures
 * Maintain base security and protection
 * Perform aerial patrol and monitoring of Naval Station infrastructure and
personnel
 * Conduct anti-terrorist training for new military personnel
 * Advise and train technicians on pneumatic and electrical equipment
 * Accomplish "Excellent" mark on 18 month and 5 year inspections of equipment
 * Repair and overhaul fuel purifiers, pumps, generators and gas engines
 * Perform preventive and corrective maintenance on boiler and fuel systems

Education

ITT Technical Institute
Associates Degree - Computer Network System, December 2007
Bachelor Degree - Information System Security December 2009

Certification
MCP MCSA (SECURITY) MCTS (Server 2008)
MCSA SECURITY +
MCSE MCSE (SECURITY)

Affiliations/Clubs
National Technical Honor Society
LinkedIn
AITP
ISSA