Anji Pearson [Send email using form at bottom] 7145 Lindsey Lane Sparks,
NV 89436 [Send email to request phone number] 42-5175
Objective:
To obtain long term employment for a dynamic company to provide excellent
customer service/ administrative support.
Skills:
Excellent customer service skills
Ability to effectively communicate
Good verbal and written communication skills
Ability to establish and maintain cooperative working relationships
Ability to handle multiple, concurrent tasks
Ability to work independently in the absence of immediate supervision
Excellent organizational skills and attention to detail
Experience:
Operations Trainer- West Corporation 4/2009 to Present
Improved processes for delivering instruction to West New Hire Employees
through the development of account noting worksheets, weekly satisfaction
surveys, weekly warm-up activities, expectations worksheets, troubleshooting
guides, and revised the Snooper How-to Guide for student use.
Training - Professionally conducted the training or retraining of assigned
operations employees (i.e. direct response, dedicated line, custom operator
services, enhanced/sales line, etc.), utilizing established training guidelines,
methods, and materials
Quality Control - Evaluated effectiveness of training by conducting operations
floor observations, training sessions and call monitors
Training Documentation - Participated in the preparation of written training
materials ,created study guides, created account noting remediation program.
Educational Services Facilitator- The Bridge Center 1/2008 - 9/2008
Created and implemented successful study skills group program
Conducted needs assessments for educational deficiencies, analyzed and
reported results
Created tutoring programs for individual students based on results of
assessment
Provided one-on-one tutoring to students for skills improvement
RtGo Customer Service Representative- Reno Tahoe International Airport 6/2007
-1/2008
Exercised exceptional sales skills in an effort to optimize each contact with
an existing or potential customer
Assisted with collection of biometric data in the process of completing sales
Assisted existing customers with the use of the product
Substitute Teacher- Carson City School District 2004-2005, 2006-2007
Followed established procedures and lesson plans to teach school children
Kept accurate attendance and grade records
Supervised large groups of children k-12
Customer Service Representative Automotive Insurance- The Hartford 3/2001
10/2001
Received and processed incoming phone calls, which included obtaining,
entering, and verifying customer information, answering questions, resolving
issues, and selling products or made upsells as necessary
Enhanced the companys relationship with customers, ensuring the highest
quality, responsive service possible was provided
Made return phone calls to customers if technical problems were incurred
during the customers initial incoming phone call
Ensured that calls are processed in strict adherence to established policies,
procedures, and quality standards, as well as any federal laws and regulations
Owner, Designer, Sales/Customer Service- Polestar Magnetic Jewelry 3/2001-
5/2006
Processed sales which included presenting offers, overcoming objections,
asking for sales, obtaining, entering, and verifying customer information (e.g.
names, addresses, credit card numbers, etc.), answering questions, resolving
issues and providing customer service
Maintained excellent product knowledge regarding product offers, pricing and
upsells
Maintain customer confidentiality
Maintain required documentation in an accurate and timely manner
Optimize each contact by outlining opportunities and benefits of pursuing
relationship with client
Provide quality customer service that exceeds customer expectations and
improves level of service being provided
Designed, created, and custom modified magnetic therapy jewelry
Education:
University of Phoenix, Reno, NV
Master of Arts, Educational Counseling 2005
Master of Arts, Adult Education and Training- Completion Date 08/2010
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