OBJECTIVE 

I’ve just reached a goal of becoming a Cisco Certified Network Associate (CCNA).
I want to use the knowledge I gained while attending Cisco Academy courses in a
challenging network administration/support role. I feel that I can be an asset to
any organization because of the valuable experience I gained while working in a
desktop support position, for a large, fast paced financial institution for seven
years. 

EXPERIENCE

HSBC Bank USA/HSBC Technology and Services, New York, NY
Sr. Systems Technician, September 2005 - Present

• Responsible for training new members on the desktop support team on day to day
process and procedures
• Provided superb customer support by listening to the users and making expert
suggestions
• Exclusively supported 12 senior executives in a VIP/Road Warrior program which
began in 2005. This support included weekly checks on the health of HTS supported
systems utilized by VIPs to insure stability and continued functionality 
• Worked closely alongside peer HTS groups such as Network Services, Messaging
Domino Management (email system support), Information Security, and Enterprise
Systems Group (Server Support), as a lead technician on various projects, high
profile issues, and as a local contact for support on major problems
• Coordinated disaster recovery plans for multiple departments. DR coordination
consisted of scheduling, providing functioning hardware and software, writing
follow up reports for management
• Project leader during Windows NT domain migration. During this project I
migrated over 200 users from legacy Republic National Bank systems to the new
HSBC Bank USA systems
• Traveled to out of state sites to assist in Windows XP deployment 
• Designated subject matter expert by management on such technologies as Lotus
Notes client, Palm Pilot and Blackberry Handheld
• Assisted in the development of the deployment process and support structure of
blackberry handheld devices during the initial roll-out which began in March
2004.
• Desktop Support blackberry support team leader (3 person team) (March 2004 -
December 2006) which at the time consisted of over one thousand blackberry
handhelds and users. My team supported models from T-Mobile and Nextel/Sprint.
Responsibility included making adds, moves, and changes to blackberry accounts on
Blackberry Enterprise Server (BES), 2.x, using Blackberry Server Administrator
2.2

HSBC Bank USA/HSBC Technology and Services, New York, NY
Systems Technician, April 2000 - September 2005

• Part of a desktop support team that provides second and third level support
for over three thousand end users in a TCP/IP network
• Responsible for responding to incident reports using Global Service Desk
ticketing system and resolving incidents within 24 hours where applicable
• Responsible for imaging and deploying workstations to users in the
environment
• Provide 24x7 on call support for entire user base every three months
• Supported Moves, Adds, and Changes of user equipment (PC's and phones)

TECHNOLOGICAL EXPERTISE

Operating Systems: Windows 9x, NT, 2000, XP, MS DOS 

Hardware: Cisco 2600 Series Routers, Cisco Catalyst 2900 Series Switches, IBM
Compatible PC’s and laptops

Network Administration: OSI Model TCP/IP Model, Ethernet, IP Routing, VLSM, RIP
V1/V2, IGRP/EIGRP, Single Area OSPF, VTP, VLANs (802.1q), LAN/WAN, Frame Relay
(Point-To-Point), ISDN, Dialer Lists, Access Lists (Standard, Extended, Named),
Network Address Translation (NAT) 

EDUCATION and CERTIFICATIONS

Cisco Certified Network Associate (CCNA) 
Cisco Certification ID (CSCOID): CSCO11258590 
Date of Issuance: 9/21/07

Cisco Academy, Continuing Education - Borough of Manhattan Community College
January 2007 – August 2007

Completed four semesters of CCNA preparation courses

Axia College of Phoenix University, Online Distance Learning

Degree Program: Associates of Art in IT/Networking; 2010, estimated time of
completion.


Herbert H. Lehman High School, Bronx, NY

H.S. Diploma, June 1998


REFERENCES
Furnished upon request