Daniel A. Santana, CCNA
Brooklyn New York 11208 ~ [Send email using form at bottom]
Objective
To obtain a challenging position in the Network
Implementation/Infrastructure/Engineering field.
Certification
Cisco Certified Network Associate
Networking Experience (Open Lab)
Excellent basic knowledge of Ciscos IOS and CatOs; configure and troubleshoot
routers and switches with good understanding how routing protocols operate as
well as VLANs and others layer 2 protocols.
ROUTING: OSPF, EIGRP, IGRP, RIP v1 & v2, HSRP, Inter-Vlan Routing, NAT, and IP
subnetting.
SWITCHING: VLAN, VTP, STP and CDP.
WAN: Frame Relay, ISDN BRI & PRI, PPP, and HDLP.
SECURITY: ACL and switchport security.
Work Experience
Lehman Brothers ~ Jersey City, NJ ~ January 2008 Present
Network Implementation Co-Op
Help support, and troubleshoot a LAN/MAN with 4 building and approximately 500
nodes (Cisco switches and routers).
Complying with Lehman standards Configured and deployed 10 wireless nodes (8
Access Points and 2 Air Defenses) per floor for a total of 12 floors.
Resolve Layer 1 and Layer 2 requests: patching users desks to access switches
and configuring switches duplex, speed and switch-port name following Lehman
standards.
Test connectivity for new drops with networking diagnostic tools (FLUKE).
Password recovery and IOS upgrade for Cisco routers and switches.
Assembled and mounted Cisco 15454 DWDMs for testing and deployment.
Help update end-of-life equipment such as routers, switches, access points,
air defense and sniffers.
NYC Department of Health / BIIT ~ New York, NY ~ August 2006 January 2008
Helpdesk Analyst
Provided front line technical support to approximately 6,000 Department of
Health employees
Troubleshoot matters related to Windows XP/2000 remotely using windows remote
assistance.
Supported issues linking to Microsoft Outlook 2003 and Novell Email services
(GroupWise).
Directory service Active Directory rights to enable, disable, create, or
delete users accounts.
Used network monitor tools to monitor servers, and routers performance.
Broadway Panhandler ~ New York, NY ~ October 2004 January 2007
Network Administrator Assistant
Installed, maintained and configured a client/server local area network base
on windows server 2003 using AD.
Created and maintained all user accounts, groups and login scripts.
Supported connecting network drives, mapping printers, and resolving network
connectivity.
Executed store daily backup thru Dos batch file using xcopy.exe.
Use search engines such as Google to mediate computer problems.
Promoted from office clerk within a year based on computer ethics, positive
work principles, and dedication to teamwork.
Skills
Hardware: Cisco Routers 3500XL/2600/2500, Switches 6500/3750/3550/2950, APs,
NICs and cabling (RJ45, fiber, and visi).
Software: MS Office 98/00/03, Outlook 2003, Visio, Novell GroupWise, ZoneAlarm
Pro, e/pop Pro.
Operating Systems: Cisco IOS and CatOS, Windows server 2003, Microsoft Windows
NT 4.0/9x/2000/XP.
Languages: C++/C++.net, Visual Basic, MySQL, HTML, Microsoft Access/FrontPage,
and COBOL.
Languages: Bilingual in English and Spanish
Education
CUNY - New York City College Of Technology, Brooklyn, NY
Bachelor of Technology in Computer Systems June 2008 | Graduated Cum Laude with
a GPA of 3.32.
Networking Module Completed (Advanced single-LAN Systems, Intro to LAN
Connectivity and LAN-Internet Connection)
CUNY - Queensborough Community College, Bayside NY
Associate applied in computer information systems June 2005
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