QUALIFIED BY
		Twelve years sales and marketing management experience, with an
intensive focus on business strategies.  
	Twelve years of direct management experience in the sport &
entertainment industry to include box office operations, database management,
customer service, customer needs analysis, financial management and staff
administration.
	Proficient in Windows 97, 98, 00, Microsoft applications, Lotus 1,2,3,
Oracle, TicketMaster, Archtics,  Tickets.com Pro Venue Max, Click-n-Print and
Paciolan  ticketing systems. 
	Bachelor of Science degree in Sport and Recreation Management.
	Member of “INTIX”, the International Ticketing Association.
PROFESSIONAL EXPERIENCE
	5-08 – 1/09      The Leonardo                                     Salt Lake
City, UT
Director of Ticketing/Visitor Services (Consultation)
	Conducted external ticket system research, contract negotiation and
implementation.
	Facilitated the initial setup of the ticket office, visitor service
center as well as a fully functional phone center for the Body Worlds 3 exhibit.
	Assured cost effective, optimal revenue-producing box office function
by maximum responsiveness to customer service and reducing costs through
consistent procedures, appropriate restrictive policies and effective use of
personnel and equipment.
	Responsible for the design & construction of internal box office and
visitor service center.
	Implemented the technical hardwire design to accommodate the
functionality of box office operations.
	Responsible for hiring, training and evaluating a full-time staff of
20, part-time staff of over 40 individuals as well as a core volunteer staff in
excess of 100 individuals.
8-04-9-07               Mountain Laurel Center                     Bushkill, PA
Director of Ticketing/FOH Operations (Consultation)
	Facilitated the organization and implementation of box office
operations for the Tom Ridge Pavilion.
	Responsible for contract negotiations concerning ticketing systems,
credit card service and voice-over IP telephone system.
	Supervised the installation of the Ticketmaster ticketing system as
well as trained box office staff on its use.
	Created and implemented a call center responsible for handling general
information calls as well as memberships, donations and ticket orders.
	Responsible for the overall management of ticket manifest creation,
ticket sales, donation/membership database, inventory control, financial reports,
and a daily staff of 5 as well as the box office budget.
	Oversee the front-of-House which included security, parking, ushering
and customer service operations. 
10/04 – 04/07         Arena at Harbor Yard                    Bridgeport, CT
Box Office Manager
	Interview, hire, train, manage and provide continuing education to all
part-time box office staff and Assistant Box Office Manager.
	Develop and implement tactical and operational plans to achieve
targeted levels of revenue and customer service excellence.
	Coordinates with Promoters and Director of Marketing to manage
successful ticket sales campaigns including special promotions, group sales,
discounted tickets, corporate sales programs, and other unique ticketing
situations.
	Prepares box office statement to include, gross sales, credit card fees
as well as applicable taxes to be used for financial settlement with promoters,
Executive Director and Director of Finance. 
	Responsible for overall administration of box office, box office staff
and event production.
	Oversee the season ticket renewal process, providing operational
support to external company clients.
7-03-11-03             Princeton University                               
Princeton, NJ
Centralized Ticket Operations Project Manager (Consultation)
	Responsible for the implementation, operation and management of
Tickets.com, Pro Venue Max ticketing software system.
	Worked as the liaison with Tickets.com to oversee the University user
groups and facilitate the implementation of centralized ticketing.
	Verified that the security of data is maintained and tested system when
major upgrades and/or new functionality were applied.
	Provided training for all users of the centralized ticketing system.
	Served as the primary contact for Tickets.com for all inquiries,
including server issues, conversions, maintenance, and support.
	Served as the head of the budget/oversight committee as well as the
business continuity committee for the centralized ticketing project.
10-02-11/02       Greensboro Coliseum Complex                   Greensboro, NC
Box Office Manager
	Managed and supervised a daily staff of 20 and up to 50 to 100 tickets
sellers and vault personnel on a multiple event night.
	Managed the box office operations for three venues within the complex
consisting of a 23,000-seat arena, a 2,500-seat theatre and a
170,000-sq./ft.-convention center.
	Responsible for overseeing the vault operations for the complex to
include the concessions, parking and box office departments.
	Responsible for conducting internal audits, preparing financial reports
daily and event settlements in accordance with the business office.
	Supervised daily ticket sales consisting of our group sales department,
internet orders as well as walk-up sales.
	Developed and implemented all ticket operations procedures and
guidelines.



8-98-10-02	Comcast-Spectacor/Global Spectrum          Philadelphia, PA
Assistant Box Office Manager
	Managed box office operations for multiple events at the First Union
Center, First Union Spectrum and Villanova Stadium.
	Supervised and managed a daily staff of 5 and on event days the staff
could increase by 10 to 20 depending on the needs of the event.
	Developed and maintain event manifests from creation to completion
based on ticketing for professional indoor & outdoor soccer teams, Villanova
basketball, Atlantic 10 championships, NCAA 2001 Men’s Eastern Regional, ESPN
XGames as well as various concerts and family events. 
	Daily duties included reconciling generated revenue as well as
supervising box office staff and game day box office personnel. Prepared sales,
tax and production reports as well as internal audits and event settlements.
	Worked closely with all internal departments to implement marketing and
promotion incentives for yearly events.
	Managed the use of complex bar coding system as well as LED signage
system involving 2 venues with combined capacity at 40,000+.

EDUCATION
	1993-1996	Temple University	Philadelphia, PA
Sport & Recreation Management
	Bachelor of Science Degree in Sport Management


REFERENCES	As requested