Georgia Rose-Murray
223 Buttonwood Way
Hopewell Junction NY 12533
 [Send email to request phone number] 66-0317

SUMMARY
 * A high-energy, dedicated and detail oriented professional with over 10 years
of progressive experience in software implementation and project management. 
 * Demonstrated expertise in account management, project management,
implementation consulting, account strategy and team leadership. 
 * Highly skilled at analyzing processes, identifying project needs and issue
resolution with a reputation for successfully establishing self as a trusted
advisor and ally of the customer. 

HIGHLIGHTS OF EXPERIENCE
LRN, New York, NY
Established and maintained customer relationships to promote and support LRN
ethics and compliance products and services within existing customer portfolio
that mitigates the risk of costly ethical lapses and compliance failures,
including primary responsibility for projects; generating new sales opportunities
within existing customer portfolio, conducting needs analyses, strategic
visioning, skills assessments, training effectiveness and analysis of the impact
of education programs. 
Engagement Executive Jan 2007  *  June 2009
Account Manager July 2005  *  Jan 2007
 * Responsible for all areas of account, program and project management,
including customer relationship building and management, fact finding to identify
multi-faceted integrated solutions to meet customer needs, implementation and
project planning, resolving account issues, customer requests & concerns, and
ensuring customer satisfaction and retention.
 * Managed complex sales cycles for account growth from negotiating pricing for
add on contractual agreements, cross selling and up-selling additional products
and facilitated the contract renewal process while leading multiple engagements
for 18 accounts simultaneously.
 * Presented business solutions at the executive level and lead negotiations to
overcome objections for deal closure to expand $4.2 million dollar account
portfolio value by 10%.
 * Cultivated and proactively maintained positive and productive relationships
with the implementation teams, business sponsor and C Level executives at
assigned accounts to ensure customer satisfaction and full utilization of all
products and services purchased as well as to promote additional products and
services to increase contract value, retain and renew expiring customer
agreements, and cross sell and up-sell the LRN suite of products.
 * Partnered with corporate compliance, regulatory divisions, senior executives,
and department heads and information technology teams to strategize, design,
develop, implement and deploy global compliance, regulatory, workplace ethics,
legal and awareness education programs.
 * Acted as liaison between customer, internal product group, technical
infrastructure group and content management group to provide project technical
translations and specifications of system and project requirements, enhancements
and features. 
 * Managed customer relationships, product implementations, customer
expectations regarding products and services, cultural and content expectations
while driving and creating the best practice solution for each of the deployed
country or region.
 * Responsible for collecting and managing business requirements, website
customization data and managing technical issue resolution process, project
implementation deadlines, developing test plan strategy and coordinating all
training of administrators and helpdesk on all products and features using a
blended approach to learning. 
 * Assisted clients with preparing marketing and management plans in parallel
with implementation schedules.
 * Coordinated dedicated project teams comprised of technical development,
website content development, and quality assurance professionals to ensure a
successful implementation and deployment.
 * Assisted customers with integrating LRN content with their 3rd party Learning
Management Systems.

SUMTOTAL SYSTEMS (Created by the merger of Click2Learn and Docent), Rochester,
NY
Project Manager Sept 2003  *  June 2005
Worked with multiple customer project teams to define and deliver implementation
support through all phases and aspects of the implementation project life cycle
including analysis, planning, customization specifications, installation,
configuration and customer acceptance from project inception to post
implementation to ensure customer satisfaction. 
 * Successfully engaged with multiple projects concurrently to define project
scope, plans and details to ensure on-time and on-budget delivery for project
sizes have ranging from small scale projects - (80K revenue deals with deployment
out to 4,000 users) to large scale projects - (500K revenue deals with
deployments of up to 400,000 users worldwide).
 * Developed and monitored implementation plans for initial implementations,
large project upgrade and enhancement releases to ensure each component of
project is completed on time and within budget utilizing Microsoft Project and
other project management software. 
 * Analyzed the technology team requirements and application objectives as well
as provided system configuration and direction strategies for all implementations
of the SumTotal suite of products and associated 3rd party content to assigned
customer base.
 * Developed, deployed and facilitated customer meetings for program management
that included functional requirements gathering, configuration, implementation
and rollout planning, organizational readiness, business strategy planning
inclusive of content and reporting strategy workshops as part of each project
kick of.
 * Recipient of the SumTotal Systems All Star Award for implementation and
customer service excellence.

Implementation Consultant Nov 2001  *  Sept 2003
Worked with Project Manager and Technical team leaders to create a collaborative
cross-team environment focused on successful implementation execution and
delivery to ensure customer satisfaction while defining and delivering
implementation support through all phases of the customer life cycle including
but not limited to new installations, patch releases and software upgrades.
 * Acted as subject matter expert or lead consultant during new and existing
customer setup and configuration of the Click2Learn suite of products and content
integration of a variety of Content providers to work with the Click2Learn
Learning Management System.
 * Developed and orchestrated a flawless implementation solution execution
strategy by identifying and creating relevant deliverables; worked with internal
resources to map out all assigned projects; monitored and maintained delivery
timeframes to ensure timelines were communicated and met across the
implementation team.
 * Designed, developed, implemented, documented and troubleshot custom data
migration utilities and data synchronization processes from legacy data systems
into the Click2Learn Learning Management System database in addition to custom
Crystal Reports, job aids and test script for user acceptance testing and other
documentation required to meet the customers' business requirements.
 * Spearheaded efforts to create a collaborative cross-team environment, focused
on successful identify ongoing business user needs for product and service
improvements and enhancements while ensuring that the team captured knowledge of
engagement for future use on all Click2Learn implementations to increase quality
and value of future engagements.

PEOPLESOFT, Teaneck, NJ 
Professional Services Senior Consultant Nov. 1998  *  Nov. 2001
Worked collaboratively with customers, project managers, third-party consultants
and vendors to provide implementation strategy and development support through
hands-on and supervisory assistance during prototyping, implementation and
customization deployment cycles for PeopleSoft Admissions and Student Records
products.
 * Analyzed customer business requirements and application objectives to
identify solutions for implementation challenges and issues as well as develop
change management systems.
 * Presented    deep demos    of the Admissions and Student Records modules to
showcase each module  's functionality in order to give new users an opportunity
to process map    old world    functionality to PeopleSoft  's Admissions and
Student Records.
 * Wrote training and procedure documentation, business process maps, system
test scripts to improve implementation acceptance and unit testing phase and
security plans and workflow that improved process efficiency. 
 * Coordinated, and conducted Fit Gap Analysis and Risk Assessment workshops to
identify successful alternative implementation resolutions, application updates &
fixes impact analysis and implementation strategy, functional and technical
troubleshooting assistance through the implementation life cycle for the
Admissions and Student Records product software.

SUNY NEW PALTZ, New Paltz, NY
Coordinator of International Admissions/ Senior Admissions Advisor Aug.1995 -
Nov. 1998
Responsible for all phases of the Admissions Life cycle with direct
responsibilities for the processing systems, reviewing and evaluation of the
academic credentials, timelines, procedures and yield activities for all
international freshman and transfer applicants for admission to SUNY New Paltz

MARYMOUNT COLLEGE TARRYTOWN, Tarrytown, NY 
Assistant Director of Admissions Sept. 1991  *  Aug. 1995
Responsible for events planning, recruitment, marketing and yield activities,
applications review and the management of the Admissions applications system and
reporting.

Education and Certifications
Bachelor of Arts 
SUNY Oswego
 
Project Management Professional Certification  *  In Progress

Technical Skills
PeopleSoft PeopleTools 
Application Designer
Security Administrator
Process Scheduler/Process Monitor
Business Process Design
Mass Change
PS Query
PeopleCode

Report Writing and Misc.