EVITA JORDAN
154 Beach 97th Street
Rockaway Beach, NY 11693
[Send email using form at bottom]
mobile: 646.235.4299
OVERVIEW OF QUALIFICATIONS
• Self-motivated, skilled administrator with proven problem solving abilities.
• Proficient in Microsoft Word, Excel, Access, PowerPoint and Outlook software.
• Experience in providing PC hardware repair & support, Configuring LAN
workstations, and conducting various software installations.
• Self-motivated, skilled administrator with proven problem solving abilities.
• Provides excellent user support for all hardware, software, network, printing,
and internet issues.
• Experience with the following operating systems and software packages and
programs: MS windows NT/2000/2003/XP, MS Office XP/2003/2007 Suite, desktops and
laptops, Symantec AntiVirus, Hubs, Switches, LAN, WAN, Norton Ghost, DNS, DHCP,
TCP/IP, Proxy Server, & Network Protocols, Network connectivity troubleshooting,
Citrix, Novell 6.0, Zenworks, Groupwise, Microsoft Exchange Server and Active
Directory.
EMPLOYMENT HISTORY
November/1998 – January/2009 New York City Police Department
March/2008 – January/2009 Intelligence Division
Microsoft Exchange Server / Active Directory / LAN Manager
• Assisted in the migration of Novell to Microsoft Exchange Server. Backup &
Upload user data, setup groups, datashare folders for unit teams, and network
printers.
• Administer User Passwords, Access Rights, Lockout, Group Changes
• Ensure connectivity to the Intranet, the Internet and to outside agencies.
• Provides training for Network access and usage.
May/2002 - March/2008 Intelligence Division
Novell LAN Manager / Technical Support Specialist
• Local Area Network (LAN) Administrator of a 750 node Novell Network platform,
setting up user accounts, appropriate user rights, multiple user groups and group
folders for shared access. Trained all users for the proper use of the Network.
• Setup, Install, and Administer workstations and server software application
installations. Install Ethernet cards in printers, setup printer server and
manage printers and print queues for various unit/groups.
• Provide Technical Support for over 250 users with various Hardware, Software,
Application, and Internet / Intranet Access issues.
• Developing and maintaining several Visual Basic & ASP .Net applications.
• Managed a team of two in the planning, assigning and repairing or installation
of computer peripherals, provides technical assistance, diagnose & troubleshoot
with hardware or software and serves as the technical resource person for the
Intelligence Divisions various locations.
• Performs administratively in keeping inventory control of computers in repair,
or maintenance issues. Purchases and Orders supplies needed.
November/1998 – 2002 Intelligence Division - (Dual Role)
MS Access / Visual Basic / .Net / Sybase Application Developer / Crystal
Reports
• Managed and trained all users on the Local Area Network in the proper usage of
the new database system, storage abilities, printing and backup strategies.
• Managed a team of two in the Development, Design, Plan, Testing, Distributing
& maintaining several Visual Basic & ASP .Net applications.
August/1994 – November/1998 – Management Information Systems Division
Novell LAN Manager /Wireless Computing
• Setup and Install MS Office 97, Corel Word Perfect, and Norton Antivirus
applications on Panasonic CF-25 & CF-45, Gateway Solo 5100, IBM ThinkPad
laptops.
• Developed a Sybase application for tracking all inventory. Develop several
FoxPro & Visual FoxPro Windows multi-user applications in various units.
Configure various Aircard & Credit Card Modems for wireless connectivity. Worked
closely with Verizon Rep. on card selection and usage.
• Troubleshoot and provide support for users with various complications that
arise with Hardware or Software on Laptops.
• Local Area Network (LAN) Manager of a 100 node Novell network platform, Setup,
Install, and Administer LAN workstations. Setup and Manage the Tape Backup
Strategy, and Printer Server.
July/1989– July/1994 British Airways
Local Area Network Manager / Technical Support
• Implemented the migrations of several thousand users from a Wang mainframe
environment to the Local Area Network using Token Ring OS/3 LAN Server platform.
• Used IBM LAN Manager, System Performance Monitor/2, and a Spider Network
Analyzer to generate monthly reports for capacity planning and fine tuning the
LAN Systems.
• Installed user PC’s with LAN Requester, LAN Support v1.3, OS/2 v1.3 & v2.1,
Word for Windows, Access, and Excel 4.0a.
• Produced training documentation for the LAN support users. Engineered a
centralized backup strategy for OS/2 LANs.
• Developed and Maintained a FoxPro v2.5 windows application for the LAN.
EDUCATION
2003 MCSD .Net, Visual Basic, ASP .Net, T-Sql, Visual Studio .Net,
MicroPower
2002 Bachelors Degree, Computer Science, Long Island University
2000 Certified Windows NT Administrator, Career Center
1988 Associate Degree, Computer Science, LaGuardia Community College
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