D’LAYNE CARITE
OBJECTIVE
Seeking a challenging positon with potential for growth and advancement in a
team friendly environment .
SKILLS
Avaya CMS , Atlys Billing Software , Titan , QFINITI
Microsoft Excel , Microsoft Word , Microsoft Windows
Microsoft PowerPoint , Microsoft Works Suite , Adobe
Quality Audits , Quality Reports , Service Level Reports
Attendance , Payroll , Data Entry , Web based Apps
Peachtree Accounting Software , Quicken , Micros POS
PROFESSIONAL EMPLOYMENT HISTORY
04/08 - Present
Microdyne Outsourcing/L3 Communications
Supervise a team of people with an emphasis of coaching toward customer
service as well as: motivating, coaching, mentoring, counseling, performance
management, training and development, action plans, and related record keeping.
Build and maintain effective relationships through interpersonal skills and
collaboration.
Work with others as assigned to ensure that day-to-day people related
strategies are aligned in support of business strategies.
Support and coach staff to both embrace and manage change.
Maintain confidentiality in personnel matters while using information to solve
problems
Communicate company policies and procedures
Collaborate with team leaders to take appropriate actions to balance staff,
contract volumes, and service metrics to meet all program requirements.
Resolve customer inquiries and problems escalated from representatives in a
manner which contributes to positive customer relationships as well as developing
our employee’s skills and understanding.
Help teams to achieve high levels of customer satisfaction, service and
performance, according to defined goals
Identify both obstacles and problems, develop solutions, and effect a positive
outcome or resolution
Contributes to knowledge bases, customer self-help systems, and internal
training modules.
Maintain account technical content and policies and procedures. Proactively
sharing expertise to minimize variability in service delivery.
Create, evaluate, and analyze reports and provide input to Operations manager
required to contribute to business improvement
2003 – 2008
Multi-Unit Subway Restaurant & Sweet Thangs Ice Cream Owner
Accounts Recievables & Account Payables
Profit & Loss Statements
Weekly Reports & Cost Analysis Reports
Inventory Management & Ordering Inventory
Usage Reports and Adjustments
Resource Management & Sales/Hourly Forecasts
Hiring and Training of all Employees
Execute and Maintain Documentation
Analyze operating reports/documents, make recommendations on and implement
store performance improvement plans, prepare store for physical inventory,
complete and analyze Business Reviews and develop and execute plans to correct
improvement areas
Administer, and monitor Loss Prevention programs and systems, complete all
cash control procedures, analyze reports, identify and react to shoplifters,
ensure price accuracy and protect store assets
04/01 – 09/04
WEA Manufacturing Stamper Coordinator
Managing Inventory for Production
Ordering of new Stampers
Maintaining records for new releases and high security titles
Maintaining schedules for 51 plus systems
Production of replication samples and testing of replications
Quality control of DVD formats
Statistical Process Control , Basler Optic Testing
Quality Control Audits
Scheduling production
Accounting of High Security Titles
Maintaining Documentation of all stampers in inventory
Operator reviews and Quality Reviews
Assuring Operational Standards are being followed
ISO
1999 – 2001
FutureCall – Call Center (PT)
Haband Call Center (PT)
Helig Meyers (Collections PT)
ICS Enrollment Advisor (PT)
Contact Information:
D’Layne Carite
500 Farnham Rd
Windsor, NY 13865
[Send email to request phone number] 67-2622 or [Send email to request phone number] 37-6034
Gracee7563@netscape.com
References Available Upon Request
CELL [Send email to request phone number] 37-6034 • E-MAIL GRACEE7563@NETSCAPE.COM
500 FARNHAM RD • WINDSOR, NY 13865 • PHONE [Send email to request phone number] 67-2622
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