Vipan Kapur
Email: VipanKapur@Yahoo.com	
Phone: 646-468-5163

Summary: Twelve years experience in information technology with a specialty in
production support roles for global financial services companies.  Self-motivated
with Experience in Level II and III support for trading floor and investment
banking applications.  Experienced in desktop, network and browser support.
Experience with Bloomberg and Reuter’s market data.  Additionally experienced in
testing and rollout of applications.  Excellent communication and problem solving
skills. 

TECHNICAL EXPERIENCE: 

SOFTWARE: 

Windows 2003/XP, Windows 2003/NT Server, Windows 2003/NT Workstation, Novell
Netware 5.1, Zen works, NAL, NDS, Citrix 1.8-2.0. Internet Explorer, Anti Virus
(Norton Corporate, System works, McAfee, Dr. Solomon) MS-Office 97-2003 Suites,
Spreadsheets, MS Publisher, Adobe 
PageMaker, MS FrontPage, PC Anywhere, Email (MS Exchange), Outlook 97-2003,
Visio 2000, Lotus Notes 4.54-5.0, Reuters, Bloomberg, Audix messaging systems,
Definity PBX. 

HARDWARE: 

IBM/Intel-based PCs, Servers and Peripherals, Printers, Scanners, Network cards,
Modems, Soundcards, CD-ROMS, CD-Writers, Laptops, Hard drives, Hubs, HP Jet
Direct cards, Tape drives, switches, wiring closet, Patch Panels PBX. 


Work History 
Start Date - End Date	Time in Position	Job Title	Line of Business	Company Name
Jan-2006
Current 	2 Years/7 Months 	AVP- Specialist - Sys/Data Security	Global
Information Protection Business Continuity 	Bank of America 
Scope/Responsibilities 
	Responsible for the daily security administration of 40,000 user
accounts on multiple platforms which include Windows NT, Windows 2003, UNIX,
AS400, LDAP, SQL, and proprietary in-house applications. 
	Directly interface with customers to rapidly solve security related
issues in a very demanding and time-sensitive atmosphere. 
	Provides technical support to client and management and staff in risk
assessments and implementation of appropriate data security procedures and
products. 
	Administer security policies to control access to systems. 
	Exercises judgment within broadly defined practices and policies in
selecting methods, techniques, and evaluation criterion for obtaining results. 
	Works on complex problems where analysis of situations or data requires
an in-depth evaluation of various factors. 
Key Accomplishments 
	Quickly came up to speed on business as usual security processes by
training on various platforms that our team supports, contributing immediately to
team production. 
	Organized and led training for team members in AS400, MIS. 
	Serve as backup to manager when needed.  
	Getting 20 Spirit Awards and 8000 spirit point since Joining the Team
for excellent service. 
	Being one of the top analysts on the team that can be counted on to
deliver when needed. Completed List for Research and Debt Research Clean Up
Effort.  
	Responsible for handing off ADP, ICI, and ATS to LOB. 
	Help create Knowledge base for team use. 
	Helped with US Trust migration. 
	Team Lead for LaSalle user and data migration to Bank of America.  
	Worked on standard naming conventions for all share and group names.  
	Helped to create team sharepoint site. 
	Created Knowledge base for team.  
	Completed Equities group share migration from legacy servers to Netapp
filers.
Start Date - End Date	Time in Position	Job Title	Company Name
Jun-2002
Nov-2005 	3 Years/6 Months 	Network Administrator	Offit Hall Capital Management

Scope/Responsibilities 
	Provide support for users on Citrix 1.8 infrastructure and Windows 2000
Active Directory. 
	Provides technical support in the planning, analysis, design,
development, testing and implementation of the changes and improvements to the
system architecture and its components. Maintain Firewall, Network,
Telecommunication, and PBX equipment. 
	Identify opportunities and define plans for infrastructure improvements
Plan, document, and execute procedures for effective backup and recovery. 
	Administer and evaluate vendor support agreements and services. 
	Establish and insure adherence to security policies and procedures. 
Key Accomplishments 
	Help open NY office for Executive staff. 
	Making sure that all equipment is up to date with patches and being on
call 24 hours for the entire length of employment 
	Making sure all Networks and PBX equipment was shut down properly
during 2003 Blackout.  Setting up contingency plan in case of another blackout. 
	Help create Disaster Recovery Plan. 
	Setting up contracts with various vendors for service 
	Planning and Designing a plan to accommodate 25 users with network
connectivity and phones with 1 day notice. 
	Re-configuring Video Conf. equipment and ISDN Lines in a new room with
short notice Dealt with vendor for various services. 
	Going to Executive staff's homes to setup secure network connectivity.

May-2001
Nov-2001 	8 Months 	Senior Systems Analyst	J.P. Morgan & Co. 
Scope/Responsibilities 
	LAN/Wan Support Level II / III on Windows NT/2000 Provide application
support for approximately 2000 global markets users. 
	Provide support for Global Markets trading floor Provide support for
Market data applications (Bloomberg, Reuters) 
	Create user accounts, groups and print queues for a mixed environment
of Novell & NT Installation, Troubleshooting of Lotus Notes 4.54 - 5.0 
	Installation, configuration, troubleshooting of palm pilot with
Corporate Time and Lotus Notes 4.6 / R5 
	Use of NAL to remotely launch applications 
	Configuration and testing of applications including resolution of
issues concerning the integration Testing of packaged applications for use with
standard global markets environment 
	Integration and testing conducted in test environment prior to
implementation in production 
	Provide support for Citrix on NT to users across multiple platforms 
	Use of Remedy for remote troubleshooting and application 
	Supporting internet browsers such as IE 5.0 and Netscape 6.0 
Key Accomplishments 
	Helped application and development team in testing and bringing key
software into production. Helped train junior staff in business applications and
procedures. 
	Back up Manager when needed. 
	Helped facilitate staff evacuation on 9/11. 
Oct-2000
Mar-2001 	6 Months 	LAN Design & Support	Privista.com 
Scope/Responsibilities 
	LAN administration WindowsNT/Win2k servers, Hardware system and
component problem diagnoses Feasibility studies and product research and
evaluation. 
	Desktop system de-installs moves and re-installs. 
	User account password management and control. 
	Supported marketing users on applications troubleshooting. 
	Recommendations on LAN and system optimization (hardware and software).

	Administer network resources, monitor performance and recommend
upgrades. 
	Order, install, and configure computer hardware and software. 
	Maintain/troubleshoot web servers, interconnectivity, firewall, etc. 
Key Accomplishments 
	Opened NY office for company. 
	Organized, Planned and Coordinated build for new office. 
	Built new servers and firewalls needed for NY office. 
	Organized, Planned and Coordinated move to different locations 3 times.

	Dealt with vendor for various services. 
	Going to Executive staff's homes to setup secure network connectivity.

Jun-1999
Oct-2000 	1 Years/5 Months 	Trading Support	Westdeutsche Landesbank Girozentrale

Scope/Responsibilities 
	Provide support to trading floor users as a Level II and Level III
support analyst. 
	Supported over 100 traders that included FX, Equities, and Global
Markets. 
	Part of team that surveyed and updated entire branch to Y2K status. 
	Coordinating Y2K compliance for all Software and Hardware in the
branch. 
	Installation and configuration of applications developed by the office
automation Unit, including resolution of issues concerning the integration. 
	Maintain and update virus protection software using Mcafee Management
Console. 
	Maintain hardware/software inventories for compliance. 
	Configure laptops and desktops for Remote Access capability. 
Key Accomplishments 
	Helped setup new Trading Floor. 
	Surveyed dead network ports location. 
	Helped setup new network ports and installed cables as needed. 
	Managed Virus protection for entire company in NY. 
	Tested various applications and provided feedback to developers and
brought the application into production. 
	Helped testing and roll out of Lotus Notes Release 5. 
Sep-1998
May-1999 	9 Months 	Systems Analyst	Morgan Stanley Dean Witter 
Scope/Responsibilities 
	Provide first and second level software as well as hardware support for
users in the Private Equity Group. 
	Responsible for day-to-day network administration such as account
creation and modifications on both NetWare 3.12 and NT 4.0 environments. 
	Beta test all new software and hardware to provide feedback to the
Product Certification Team. Research and test Backup Contingency Plan for Private
Equity as part of disaster recovery. Coordinating Y2K compliance for all
software/hardware. 
	Coordinate problem escalations to third level support and work with
software vendors to resolve issues. 
	Managed upgrades of desktops from Windows 3.1 to NT 4.0 and Microsoft
Office 4.3 to Office '97. Provide end user software training to senior
management, junior professionals and administrative staff. 
	Upgraded e-mail system from CCMail 6.02 to Netscape Communicator 4.06
Messenger. 
	Assisted in implementing server dependent applications such as
DOCSFusion and PowerDOCSs clients. 
Key Accomplishments 
	Beta tested all new software and hardware to provided feedback to the
Product Certification Team. Created Backup Contingency Plan for Private Equity
Group separate from the Firm's Backup Plan. Managed upgrades of desktops from
Windows 3.1 to NT 4.0 and Microsoft Office 4.3 to Office '97. Coordinated Y2K
compliance for all software/hardware. 
	Coordinated problem escalations to third level support and work with
software vendors to resolve issues. 
	Upgraded e-mail system from CCMail 6.02 to Netscape Communicator 4.06
Messenger.
	Trained Senior Management and junior staff. 
Nov-1995
Aug-1998 	2 Years/10 Months 	Desktop Support Specialist	United Federation of
Teachers 
Scope/Responsibilities 
	Built 486/Pentium computers and customize them to user’s needs and
requirements. 
	Installation and configuration of Network interface cards, CD-ROM
drives, Sound cards, Modems, Hard drives, Scanners. 
	Provide support for a total of 1000+ users in a Windows 95 environment.
Upgrade PCs with new Hardware and Software. 
	Trained users in various software and o/s applications including
Windows 95 and Windows NT. Assist Windows NT administrator in selecting new
hardware and software. 
Key Accomplishments 
	Trained new staff with various applications that we supported. 
	Trained users on key business applications. Setup automated backup
procedure for servers. 
	Helped migrate data from tapes to AS400 mainframe. 
	Backed up Network administrator and Manager when needed. 
	Completed Key certifications related to job function. 
	Setup training classroom with PCs and network connectivity. 
 
Education 
University/College	Degrees	Program (Major)	Graduation Date
Queens College, Flushing - NY
Bachelor's Degree
Computer Science
May-2004

Queensborough Community College
Associate's Degree/College Diploma
Computer Science
May-2002

 
Licenses and Certifications
Licenses and Certifications	Completion Date	Expiration Date
Cisco Certified Network Associate (CCNA)
Aug-2005


Microsoft Certified Professional (MCP)
Aug-1999


Microsoft Certified Systems Engineer (MCSE)
Aug-1999


A+ Hardware Certification
Jul-1999