Education	
07/2008-Present	Kaplan University Online
BS of Science in Criminal Justice  with a concentration in Forensic Psychology
3.85 GPA

07/2006-08/2007	Colorado Technical University Online	 
BS of Science in Criminal Justice
•	National Dean’s List
Work experience
08/08 -present  ACD Direct         Home
Customer Service Agent/Private contractor
•	Answer inquiries regarding shows and programming
•	Accept and input pledge calls from various Public Television and Radio shows
•	Resolve issues for customer
•	Communicated customer’s needs to the appropriate parties as needed

	12/07-07/08           ACS                                        Albany, NY
Customer Service Agent
•	Handle multiple computer programs
•	Research customer’s accounts
•	Resolve issues for customer
•	Notated each account according to questions and issues resolved
•	Communicated customer’s needs to the appropriate parties as needed

06/05-02/07            CSS Aussie Inc                                       
Medina, OH
Private Contractor/Office Manager
•	Arrange and coordinate project dates 
•	Contract negotiator, billing services, file maintenance
•	Maintain calendar of events for business
•	Maintained office supplies, and inventory control
•	Filing, data entry, book keeping, and invoicing
•	Records control

05/04-08/04	Blockbuster, Inc	Schenectady, NY
CSR
•	Maintained customer records
•	Stocked shelves
•	Ensure customer satisfaction
•	Closing procedure
•	Closing paperwork
•	Balanced Tills
•	Prepared Bank Deposits

02/02-03/04	APAC Customer Services	Newport News, VA
CSR
•	Assisted customers with placing order to a variety of Infomercial products
•	Data Entry of customer’s information into computer system
•	Offer promotions connected to products
•	Maintain records

09/1997-05/2001	Ticketmaster, Inc	Virginia Beach, VA
TSR
•	Assisted customers with placing ticket orders for the majority of events on
the East Coast
•	Assisted with seating selection on some events including Broadway Shows
•	Tracked orders 
•	Ensured customer satisfaction
•	Processed orders for shipping
Summary of qualifications	•	Type 50 wpm
•	Proficient in Microsoft Office Suite
•	Operate multi-line phone system
•	Organizational skills 
•	Internet knowledgeable
•	Proficient in Windows ME, XP, and Vista
•	10 years customer service experience