Summary of Experience:
Recently employed as a CRM for Microsoft I have over ten years A+ certified
hardware and network technician. Design, build, and implement complete business
It solutions, from security and workflow to database and web. Create graphics for
logos, websites, and printed media. Code all websites as well as develop Java
applets for aforementioned work. Extensive pc and network builds and repairs.
Full working knowledge of  Microsoft Applications and operating systems from
windows 3.1 through windows Vista, including servers NT 3.51, 2000,2003, and
currently running server 2008 on a virtual drive for testing. My software skills
include Corel word perfect and some Lotus Notes as well as all Microsoft Office
Applications and dozens of third party applications for business environments. 

Work Experience
Microsoft						11/12/07 - 03/10/08
CRM
•Call current clients as well as potential customers for direct data gathering.

•Drive professional customer base to the appropriate products, technical data,
and learning materials. 
•Limited tech support on a per client basis
•Medical vertical specialist. Clientele such as Mayo Clinic, US Army, NWS and
many universities.

Independent Consultant				08/97 – Present
Project Manager/Owner
•Sell our services maintain customer Relationships.
•Designed and managed projects according to customer’s wish list
•Implement builds of all computers and servers per client’s immediate needs and
future growth potential. 
•Designed websites, posters, newsletters, and advertising for small retail
businesses using Adobe Photoshop, Dreamweaver and numerous other third party
applications.
•Assessing special needs of their industry and if necessary creating custom
applications or modifying existing ones per their unique requirements.
•Educating clients on new system and procedures once installs are complete.
•Securing network from hackers, viruses, and employees.
•Secure onsite and offsite backups.
•Support software via telephone, web, and service calls.
•Setup of PDA’s synchronizing to the  main data & contact exchange
•Wireless and remote access
	
Amutek						2/94 -8/97
Technician
•Optimized servers and workstations.
•Build and program servers and workstations
•Upgrade all hardware and software as needed
•Set up scheduled maintenance tasks to backup systems and data; optimize indexes
and daily upkeep of the databases.
•Support software via telephone, web, and service calls.
•Set up automating alert messaging in case of catastrophic failures.
•Train Executives and employees on software usage.
•Setup VPN’s.

Dave Ball Chevrolet					1/90 - 11/93
Assistant Body shop Manager
•Wrote Collision Estimates
•Customer scheduling.
•Warranty claims and insurance claims.
•Parts acquisition.
•Quality Control


Education
Onondaga Community College 5/82
Major: Computer Science AAS
A+ Hardware Certification 8/99
MCSE 11/00
Network + 11/00
Auto Cad Cert.R14 5/94
LPN nursing program Boces
I Switched majors to Auto Cad due to physical limitations. I did successfully
complete medical terminology, anatomy and physiology, pharmacology, and Medical
math.                                                          			
*References can be supplied upon request.