DAN HUEY
Home Phone 585-589-0266     
Cell Phone 585-415-7435     
e-mail [Send email using form at bottom]

OBJECTIVE
I am seeking an IT Management or Project Management position.

SUMMARY OF QUALIFICATIONS
 13 years of Notes/Domino experience including 1st Level Helpdesk, 2nd
Level Operations, 3rd Level Server Administration, Domino Engineering and
Architecture, Solution Development, Engagement Management, Project Management,
and First Line Management. 
 Over 9 years of leadership experience with strategic problem solving,
communication, and coaching skills combined with strong interpersonal abilities.


PROFESSIONAL EXPERIENCE
Groupware Technical Manager – eMail and Collaboration Services
2007 – Current – IBM Global Services
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 People Manager for a department of 50 employees.
 Responsible for ensuring that service level objectives are met for
multiple commercial customers. 
 Responsible for managing all project resources, including
subcontractors, and for establishing an effective communication plan with the
project team and the customer. 
 Responsible for analyzing workload to identify opportunities to utilize
global resources.
 Served as the Global Delivery focal for the SSO eMail and Collaboration
business unit.
 I have been engaged to work on new commercial deals including
identifying the number of resources required and presenting the solution to the
customer.

Technical Team Lead – eMail and Collaboration Services
2006 – 2007 - Ameriprise Financial Services
2005 – 2006 - American Express
2002 – 2005 – Kodak / Discover Financial Services / Mitsubishi / Citibank
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 Responsible for on-call scheduling, work load distribution,
problem/change management, repair, upgrades, security, and environmental
maintenance.
 Responsible for assisting the Architect in the overall planning and
design of the customer’s email routing, backup, spam, antivirus and content
filtering environments.
 Lead eMail and Collaboration Services transition/transformation/project
teams for designated projects for our outsourcing accounts based upon project
management principles.   
 Account Management experience which includes keeping Management updated
on all aspects of the contract as well as customer facing responsibilities.
 Involved in Cost management at the account level including cost take
out, LEAN, Global Delivery, and FTE reduction initiatives per management
direction.
 Assists with departmental budget and planning and resource allocation
for both Steady State and Projects support.
 Chair weekly meetings to discuss day to day operation of the
environment as well as to discuss project related work and issues.
 Outstanding performance reviews – received IBM’s “among top
contributors” rating multiple times.


Delivery Engagement Manager – Small Order Addendum Team
2004 - 2005	
IBM Global Services
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 Solution addendum work for existing IBM Customers which involved
gathering requirements, architecting a solution, developing a cost case, and
presenting to the customer.
 I performed these responsibilities as an additional task in addition to
my responsibilities as a Technical Team Lead for multiple commercial accounts.

Team Lead – eMail and Collaboration Services Level 2
2000 - 2002	
IBM Global Services
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 Interface with Domino Administration team which involved negotiating
the tasks assigned to the Notes Operations team.
 Acted as the Transition Lead for Notes Operations, successfully
transitioned new commercial accounts into the IBM.
 Interfaced directly with Customer Focal points to resolve Technical
issues.
 Provided Operational Support to the Level 3 team which included Server
monitoring, ID Creation, Application posting, backup support, etc.
 Provide Level 2 Notes Technical Support via the phone to the Level 1
Customer Helpdesks. 
SKILLS
Project Managment
IT Management
Domino Versions – 4.x, 5.x, 6.x, and 7.x
Operations Systems – Windows NT, Windows 2000, OS400, AIX
Blackberry Administration
EDUCATION
General Studies
Community College of the Air Force; San Antonio, Texas
Clinton Community College; Plattsburgh, New York
Other:
 IBM Leader Readiness LAB
 Technical Due Diligence Management 
 Critical Thinking and Decision Making
 Project Management Fundamentals
 Leadership in a Project Team Environment 
LICENSES & CERTIFICATIONS
Domino R6.x/5.x/4.x System Administration Certification