4/2008-PRESENT STATE FARM INSURANCE
RECEPTIONIST/SALES ASSISTANT
Open office. Answer all incoming calls, log and distribute as appropriate. Greet
and assist all incoming guests and clients. General reception duties such as fax,
file, phones, data entry, check emails and leads daily and handle appropriately.
Service sales people with administrative duties. Accept payments for policies.
Order all office supplies and equipment, handle all packages, incoming and
outgoing  and deliveries. Serve customers by providing product/service
information and resolving problems.


4/2006-4/2008 AWAYE REALTY
RECEPTIONIST/ADMINISTRATIVE ASSISTANT/JUNIOR ACCOUNTS PAYABLE 
Open/Close office. Responsible for general appearance and up-keep of office.
Answer and log all incoming calls and distribute them as appropriate. Greet all
incoming guests and clients. Accept all incoming mail and deliveries as well as
get packages and mail ready for pickup/shipping. Ordering supplies and machinery
for the office. Update sales and rental data base and lead sheets in Excel.
Download, size, and edit pictures from camera in Photoshop. General maintenance,
updates, and additions made on our website through Dreamweaver. Advertise (post)
properties on online sites such as Craigslist, Village Voice, Nytimes.com,
Vls.com, and Real Estate Book online. Generate accurate descriptions for each new
property and keep all sales staff informed for new and changes on our properties.
Create Property Flyers, Window and Board Advertisements through Illustrator .
Fax. File. Email. Data Entry. Microsoft Word. Excel. Dreamweaver. Adobe
Illustrator. Outlook.
Switchboard Operator. General accounts payable and receivable. 
Assist Property Manager with Tennant and Building issues. 

EXPERIENCE: 7/2005-3/2006 GIUFFRE AUTO GROUP/ BROOKLYN NY 
CUSTOMER RELATIONS MANAGER/DIRECTORS ASSISTANT 
Assist Director/Partner with administrative duties and projects. Schedule all
meetings. Greet all guests and clients. Heavy focus on Customer Service. Creative
problem solving. Handle any and all complaints/problems including dealing with
Consumer affairs and BBB. Oversee all service employees. Manage Loaner Car and
V.I.P program. Hold weekly meetings to insure we are providing top notch service
to our customers, going over weekly/monthly reports and complaints. Focus on
areas we need to improve on. Choose vendors and amenities. Order all supplies.
Call customers daily. Send all correspondence letters/mailers/emails to every
customer for follow up/ projects/specials. Meet with regional representatives.
Take weekly attendance for Controller. Receptionist for lunch coverage. Heavy
data entry and record keeping. Order all gifts for Clients and Corporate
representatives. Track flow of business monthly. Assist with hiring process. 


EXPERIENCE: 5/2001 - 7/2005 PLAZA AUTOMALL BROOKLYN NY 
HEAD RECEPTIONIST/RESERVATIONIST & CUSTOMER SERVICE AGENT 
General administrative duties. Greet clients, vendors, applicants and visitors.
Reservations for six car lines. Appointments for managers and loaner cars.
Dispatch courtesy shuttle. Answer multi line switchboard and direct incoming
calls to appropriate people. Log and track all in house surveys and make follow
up calls to ensure satisfaction. Maintain reception and waiting room area.
Restock refreshments. Sign for vendors and deliveries. Serve customers by
providing product/service information and resolving problems. Open and maintain
customer accounts by recording and updating information. Resolve problems by
clarifying the customer's complaint; determining the cause of the problem and
expediting correction or adjustment. Train new employees for Reception, Customer
Service, Customer Relations and Cashier positions. 





HAWTHORN SUITES / RESIDENCE INN (RFS MANAGEMENT) GEORGIA 
SALES ASSISTANT/FRONT DESK RECEPTIONIST/RESERVATIONIST 
Responsible for maintaining and promoting hospitality at all times, welcoming
and serving guests in a courteous, efficient and friendly manner, both face to
face and on the phone. Able to work independently as well as cohesively as a team
member. Accurately handle monetary transactions, stand for long periods of time,
demonstrate good computer skills present a friendly, outgoing and energetic
demeanor. Registration of guests and reservations. Multi-line switchboard
operator. General office duties: Mail, Fax, Email, Data Entry, Research. Maintain
file/track system. Scheduled all in-house and client meetings. Assisted with
sales and catering set-up. In house sales calls. Participate in group and
singular cold calls. Demonstrate excellent written and verbal communication
skills as well as strong organizational skills and multi-tasking ability. 


HOLLAND AMERICA CRUISE LINE/ SEATTLE WA 
CRUISE STAFF 
Present an outgoing, courteous and fun demeanor at all times. Coordinate and
participate in onboard games and activities. Assist Cruise Director, hosting meet
and greets and guest talent show. In charge of Cruise Crafts class. Host and
attend private diners and social functions. Promote future cruises. Assist Shore
Ex desk, providing guests with information regarding shore excursions and ticket
sales. General Socialite assisting in creating memories for guests that will last
a lifetime. 


BEST WESTERN BRADBURY SUITES HOTEL / GA 
FRONT DESK STAFF/RESERVATIONIST 
Accurately handle monetary transactions, stand for long periods of time,
demonstrate good computer skills and present a friendly, outgoing and energetic
demeanor. Welcome and registration of guests and visitors. Reservations.
Multi-line switchboard operator. General office duties: Mail, Fax, Email, Data
Entry, Research. Maintain file/track system.