Ray R. Feliciano
1116 Delaware Turnpike, Delmar, New York 12054-5516
 [Send email to request phone number] 75-0303 [Send email using form at bottom]

Profile

•	Excellent communication skills with experience in management, sales,
interviews, mediation, and education.
•	Extremely artistic, often creating innovative solutions to problems, and
implementing them from conception to
completion. Self-taught in multiple programming languages and presentation
applications.
•	Natural leadership skills, often taking the initiative, and delegating tasks
effectively to meet project deadlines.
•	Extensive portfolio with samples of work. Winner of multiple commendations and
letters of recommendation.

Technical Summary

OS/Databases:	Windows XP/2000/98/95/NT/3.x, DOS, light UNIX, Oracle, SQL Server,
MySQL, Access, DB2
Languages:	Java, JavaScript, Visual Basic.NET, VBScript, VBA, Visual Basic
6.0&5.0, Visual C/C++ (can use C#), ASP, ASP.NET, PERL, SQL, PL/SQL, HTML, XML,
XSL-FO, XSLT, UML, SOAP, AJAX, MVC
Software:	RoboHELP, Microsoft ’97- 2003, 2007 (Word, Excel, Visio, Frontpage,
Publisher, Access, SourceSafe), HTML Editors, SQL, Adobe (Acrobat, Dreamweaver,
FrameMaker, Photoshop), Crystal Reports, Micrografx Picture Publisher, Paint,
Lotus Notes, Bugzilla, FTP, Wiki, Apache Struts, Toad

Technical Experience

Oct. 1993 – Present
	Fourth Branch of America, LLC  (CEO, Publisher, Sr. Editor, Writer,
Programmer), Albany, New York
•	Founded FBA organization. Publisher/Sr. Editor: The Informed
Constituent. Interviewed politicians. Wrote articles. Designed paper
layout and ads. Sold advertising, subscriptions, and memberships.
•	Designed complex relational databases for tracking contacts, sales leads, and
project management using Visual Basic 5, 6, .NET, Access, MySQL to retrieve and
update records, along with Crystal Reports.
•	Led seminars teaching how to proactively interact with government and media to
affect public opinion. 
•	Wrote and produced several Public Service Announcement (PSA) commercial
prototypes for television. 
•	Responsible for all procurement decisions, installation, security, networking,
and maintenance issues.
Mar.2008 – Sept. 2008
	Bank of America Corporation (Consultant Technical Writer/Business Analyst),
Albany, New York
•	Revised and updated documentation for multiple tax processing systems that
included sorting, scanning, image processing, data processing, network diagrams,
security protocols, and data warehousing.  
•	Worked on multiple projects simultaneously using FrameMaker 7.1 utilizing
conditional text. Optimized images captured by Paint with Adobe Photoshop.
Converted and combined documents from various applications into comprehensive
systems documentation with TOC using Adobe Acrobat to create PDF.
•	Analyzed processes to identify pain-points and suggest improvements. Wrote
test plans for new systems being implemented. End clients were the IRS and NYS
Dept. of Taxation and Finance.
•	Analyzed various software packages for purchase decisions. Performed cost
analysis as well as reviewed and tested software for function and compatibility
issues. Wrote job aides to facilitate rapid acclimation for various applications
including the migration from Microsoft Office ’97-2003 to MS Office 2007.
Jan. 2008 – Jan. 2008	ValueWise Corporation (Webmaster, Technical Writer,
Consultant), Clifton Park, New York 
•	Created company website using .NET and CSS. Wrote specification w/UML Use
Cases for application.
•	Performed systems and cost analysis to recommend software/hardware/data
warehousing solutions.
Aug. 2007 – Sept. 2007	Information Management Group (IMG) (Programmer, Technical
Writer, QA Analyst), Albany, New York
•	Reversed engineered ASP.NET project using SQL Server on the backend to create
comprehensive specifications documentation. Mapped out project proposal in UML
Use Cases, making completion time estimations for each component. Determined
initial bid grossly underestimated time required.
•	Customized Excel spreadsheet with VBA functionality. Redesigned website using
CSS to present a consistent, user-friendly interface, displaying step-by-step
instructions for users to complete forms.
•	Consolidated repetitive code in ASP.NET to reduce errors and improve
maintainability. 
•	Identified weaknesses and risks in development processes and organizational
structure.
•	Performed cost analysis and product review for software procurement decisions.

Mar. 2005 – Dec. 2006		Truarchs/online, llc. (Programmer, Technical Writer),
Albany, New York
•	Created solutions to end-client needs (mostly New York State agencies) using a
variety of technologies, including Java, JavaScript, ASP, ASP.NET, VBScript,
Visual Basic.NET, XML, XSL-FO, XSLT, SQL, PL/SQL, Oracle 8i & 9i, SOAP, AJAX,
Apache Struts, MVC, Toad,  Bugzilla, MS Publisher, and more.
•	Produced technical and user documentation. Utilized UML and Visio diagrams to
illustrate processes.
•	Performed cost analysis and product review for software procurement
decisions.
Jan. 2004  – Sep.2004	Computer Science Corporation (CSC)  (Documentation
Specialist), Albany, New York [Contract]
•	Used RoboHELP/Word to create online help system and other documentation for
intranet application for eMedNY Thin Client project to allow transfer of medical
records while adhering to HIPAA.
•	Performed cost analysis and product review for software procurement
decisions.
Mar. 2002 – Sep. 2003
May 2004 – Sep. 2004	I.B.M., (Documentation Specialist, Systems Analyst),
Dallas, Texas [Contract – Rehired for 2nd contract]
•	Gathered data and created external and internal User’s Guides using MS Word
converted to PDFs. 
•	Established intranet based Specifications Repository using RoboHELP HTML and
UML diagrams.
•	Suggested enhancements to improve product after analyzing the system, which
used XML, DB2, SQL and Wiki technologies to present data and documentation.
Updated and maintained documentation.
•	Telecommuted 100% of the time, participating in meetings and interacting with
developers from home.
•	Rehired for a second contract due to high customer satisfaction. Obtained
Letter of Recommendation.
•	Performed cost analysis and product review for software procurement
decisions.
Mar. 2001 – May	2001	Yokogawa Industrial Automation, Inc., (Technical Writer),
Carrollton, Texas [Contract]
•	Wrote user manuals for eleven components using MS Word and Visio, converted to
PDF’s with Adobe Acrobat. Created on-line help system in RoboHELP. Advised client
regarding improvements to GUI layout to facilitate user interaction with
quantitative engineering data retrieved from SQL Server.
•	Completed all projects far ahead of schedule. Primary projects completed in
half their estimated time.
•	Performed cost analysis and product review for software procurement
decisions.
Aug. 2000 – Dec. 2000	RiverRock Systems, Inc., (Senior Technical Writer,
Programmer, QA Tester), Addison, Texas [Contract]
•	Customized a VB6 program of my own creation to efficiently report and track
software issues. Used SQL to retrieve records from MS Access. Adopted by company
as official QA issue tracking software.
•	Documented project specifications for telecom service provisioning and
customer relations system.
•	Consolidated and revised existing yet disparate help files and systems into
one unified and consistent RoboHELP HTML project. Continually expanded system to
reflect new software functionality.
•	Extensively tested pre-release web-application. Also performed regression
testing on existing system.
•	Performed cost analysis and product review for software procurement
decisions.
May 2000 – June 2000	eTopware, Inc., (Technical Writer), Addison, Texas
[Contract]
•	Revised documentation written by international development team using
Macromedia’s Dreamweaver to make it more presentable for an English speaking
audience. Analyzed SQL Server backend solution.
•	Advised CEO as to ways to make their product more user friendly, successfully
getting most suggestions implemented.  Completed assigned projects ahead of
schedule, then performed extra tasks.
Mar. 2000 – April 2000	MCI/Worldcom, (Technical Writer), Richardson, Texas
[Contract]
•	Redesigned an Intranet accessible Help system originally started using
Microsoft FrontPage into RoboHELP HTML for the telecom system used to route long
distance calls between various switches. 
•	Updated manuals to reflect changes between product versions. Documented
changes in specifications.
•	Assisted in presentation of revised product specs, and suggested well received
ideas for enhancements.
•	Performed cost analysis and product review for software procurement
decisions.
Nov. 1999 – Mar. 2000	Micrografx/Image2web, (Technical Writer, Programmer,
Quality Assurance), Allen, Texas [Contract]
•	Rapidly self-taught FrameMaker 5.5 to produce the client and server PDF
manuals for software debut. Optimized documentation to facilitate language
translations needed for international distribution.
•	Created several modules for an image-processing product using Visual Basic for
Applications.
•	Tested and documented 700+ VBA API’s, COM and XML in RoboHELP, finished ahead
of schedule.
•	Located and documented bugs using Lotus Notes as well as suggested
enhancements and design layout.
April 1999 – Sept. 1999	Blue Cross/Blue Shield of Texas, (Technical Writer,
Technical Liaison), Richardson, Texas [Contract]
•	Created on-line Help system using RoboHELP 7.0, AVI’s, and Visio for two
in-house applications, as well as an employee manual outline. Customized PDF
forms in Adobe Acrobat using JavaScript.
•	Facilitated communication between development team and the end users.
Documented specifications.
•	Performed cost analysis and product review for software procurement
decisions.
Sep. 1998 – April 1999	VAC, (Sr. Technical Writer, Programmer, Quality Assurance
Supervisor), Richardson, Texas [Contract]
•	Rapidly self-taught RoboHELP 6.0 and Crystal Reports to create on-line Help
for the Inmate Telephone System designed for the Federal Bureau of Prisons, which
utilized a SQL Server backend to service a nationwide WAN with redundancy for
disaster recovery. Wrote system Test Plan and User Manual. 
•	Designed a tool in VB6 to efficiently document and track problems, as well as
their progress. Used SQL to retrieve and update records from MS Access. Adopted
as official QA issue tracking software.
•	QA Supervisor responsible for extensively testing the system, documenting
problems and other issues.
April 1998 – Aug. 1998	Mirus LTD., (Programmer Analyst), Plano, Texas
•	Wrote Dynamic Link Libraries (DLL’s) in Visual C/C++ to be used as the core
engine for a mass mail printing application.  Integrated or converted Assembly32
functions to maximize speed performance.
•	Helped design the GUI Visual Basic interface. Created additional functionality
for ease of user control.
Nov. 1997 – April 1998	Premier Data Systems, (Programmer, Technical Writer,
Technical Support), Dallas, Texas
•	Self-taught Clarion to assist in the programming development of POS and
inventory tracking software.
•	Technical Support for the product by phone. Responsible for initial problem
assessment and assistance. 
•	Created Getting Started manual in MS Publisher 97. Proofread the RoboHELP
on-line help system.
Oct. 1996 – Oct. 1997	Gtess Inc., (Programmer, Technical Writer, Quality
Assurance), Dallas, Texas
•	Used C and Visual C++ to write post-processing to customize forms recognition
software tied to both Oracle and SQL Server on the backend to meet client
specifications and project needs. Extensively tested, debugged, archived and
packaged code for release. Trained and mentored data entry staff.
•	Programming project leader for large client (The Missouri State Highway
Patrol). Responsible for overall project assessment, quality control, defining
and documenting specifications with client.
•	Performed cost analysis and product review for software procurement
decisions.
•	Self-taught PERL and Visual Basic. Created several PERL utilities and
statistical analysis programs.
	

Additional Experience 


•	Management:  CEO of Fourth Branch of America, a startup publishing company.
Night Auditor/Manager On-Duty of several large hotels. Trained and supervised new
employees, conducted interviews, dispatched personnel. Responsible for delegating
assignments to accomplish tasks. Responsible for programming project assessment,
progress, quality assurance, and completion. 
•	Customer Service: Performed financial planning and analysis for clients.
Insured that customers received the best possible products to suit their needs.
Custom programmed software to meet client specifications. Serviced accounts to
maintain customer satisfaction. Negotiated payment arrangements for past due
accounts, winning multiple awards and commendations in collections.
•	Sales:  Identified target markets, conducted market research, established
marketing strategy. Wrote and designed advertising layouts, brochures, forms, and
presentations. Performed direct sales and marketing through cold calling,
financial presentations, and product demonstrations. Established and maintained a
client base. Designed and maintained company databases. Wrote reports evaluating
software, in-house and out, for quality control and purchase decisions
respectively.


1995 – 1996	Manager On-Duty/Night Auditor/Front Desk -Trocki Hotels/Best
Western/Hampton Inn, Atlantic City, New Jersey
1993		Accounts Receivable Administrator -Sprint Communications, Purchase, New
York
1992	Licensed Insurance Agent -The Prudential, Latham, New York
1991 – 1992	Sales Representative -Electrolux Vacuum Cleaners, Albany, New York
1989 – 1990	Personnel Coordinator -Good People Personnel, Yorktown Heights, New
York
1985 – 1993	Manager -Carvel Ice Cream Store, Yorktown Heights, New York		

Education

Bachelor of Arts, State University of New York at Albany - 1992 
Communications and Rhetoric Major, Psychology Minor, with a Concentration in
Business

Excerpts from Letters of Recommendation

“The documentation we needed was completed ahead of schedule and of the highest
quality.”
- Nazar Gharbia (Micrografx)

“He completely restructured and revamped the existing online help system using
RoboHelp HTML, 
creating a much more coherent and well designed help format...His efforts have
provided the system 
with a much needed facelift for the online help and a much more user friendly
presentation.”
- Christina Brandon (RiverRock Systems)

“Ray did a phenomenal job in meeting or exceeding all target dates that were put
before him.”
- Tim Glenn (Yokogawa Corp. of America)

“Our developers found Ray easy to work with and volunteered their high degree of
satisfaction with his ability to deliver 
a user’s guide within an extremely short time, working strictly from the UI in
test and without a formal spec.”
- Peter Heffner (IBM)

“We were very impressed with his broad range of skills and his willingness to
take on a new challenge. 
I feel confident he would be an asset to your organization.”
- Michael Mann (ValueWise Corporation)