Shamel Singletary
           50 Lafayette Avenue Geneva, New York 14456
            (585) 317-7070 [Send email using form at bottom]


OBJECTIVE: 
Business Administration major looking for customer service or clerk position in
which I can utilize knowledge gained from business courses, and people and
problem-solving skills gained from 10 years in a customer-oriented field.

QUALIFICATION SUMMARY:

•	10 years of customer service experience.
•	Team-oriented with outstanding communication skills.
•	Good computer and typing skills with knowledge of Microsoft Word and Excel.
•	Dependable with a strong work ethic.
•	Helped train new staff.

RELEVANT EXPERIENCE:

Customer Service
•	Build strong rapport with customers.
•	Serve as an advocate for customers ensuring rights are valued.
•	Anticipate customer concerns and address them in a timely fashion.

Problem-solving
•	Resolve customer issues that are often due to misinformation or
miscommunication.
•	Modify and change complex situations into more manageable tasks.
•	Behave calmly and levelheadedly when faced with irate customers.

People skills
•	Pleasant and friendly manner with a smile in my voice.
•	Exceptional adaptability and ability to work with anyone.
•	Believe that everyone is a customer-the people I serve and with whom I work;
giving each individualized and personalized attention and service.

EDUCATION:

Finger Lakes Community College, Canandaigua, NY
•	Finished 26 credits in Associates program for Business Administration
2007-2008.
•	Dean’s List.
•	GPA 3.78.
•	Principles of Managerial Accounting course.
•	Principles of Financial Accounting course.
•	Core Word/Excel/PowerPoint course.

Monroe Community College, Rochester, NY
•	Finished 25 credits in the Liberal Arts program 2004-2005.
•	Dean’s List.
•	GPA 3.93.

WORK HISTORY:

•	Certified Nursing Aide (CNA), Thompson Health, Canandaigua, NY 2008-present.
•	CNA, Episcopal Church Home, Rochester, NY 2006-2008.
•	Contracted Driver, Prestige Delivery Systems, Rochester, NY 2007.
•	CNA, Maxim Healthcare Services, Rochester, NY 2005-2006.
•	CNA, Hill Haven, Webster, NY 2004-2005.
•	CNA, Blossom Nursing Home, Rochester, NY 2003-2004.
•	CNA, Sabal Palms/Palms of Largo, Largo, FL 2003.
•	CNA, St. Ann’s Home, Rochester, NY 2001-2002.
•	CNA, Wesley Gardens, Rochester, NY 1999-2001.
•	CNA, Sibley Nursing Service, Rochester, NY 1997-1999.