DONNA-MARIE DEROSE
149 Cheltenham Road
North Babylon, NY 11704 Home: [Send email to request phone number] 93-1207
PROFILE
Highly motivated self-starter, with excellent organizational, analytical and
project management skills. Strong people/inter-personal skills with the ability
to perform diverse tasks simultaneously. A team player that consistently
demonstrates a high sense of responsibility and capability to deliver within
quick turn-around timeframes. Excellent written and verbal communication
skills.
EMPLOYMENT
N. Cerrone Real Estate, LLC., Syosset, NY
2009 - Present
Real Estate Agent
Practicing Licensed New York State Real Estate Agent.
Brookwoods Restaurant & Lounge, Sunrise Highway, Islip Ter., NY 2009 - Present
Website Manager
Responsibilities include managing all aspects of the restaurant's website,
www.brook-woods.com. Developed and manage the blog for the restaurant
interacting with customers and their experiences.
Prepare in-house advertisement, i.e. table tent cards, bar cards, etc.; manage
and create menu designs. Manage input into the POSitouch System that staff
utilizes to process all food and beverage orders. Mastered MenuPro software.
CITIGROUP
1975 - 2008
Citi Cards Partnership Group
Senior Specialist - Assistant Vice President
2006 - 2008
Responsible for maintaining the credit card relationship between Citibank and
The American Dental Association and Quicken Software. Responsibilities
included:
* All Marketing efforts to promote and acquire new credit card accounts as well
as increase card spending to current account holders. Included developing new
and innovative Marketing campaigns from conception to launch.
* Provided financial and statistical management information to Citi, American
Dental Association, and Quicken Businesses Senior Management.
* Managed credit card promotional trade shows. Responsibilities included show
selections, management of hosts/hostesses, developed and procured all collateral
and promotional items, and ensuring budgetary commitments.
* Monitored ADA and Quicken websites to ensure accuracy and legal compliance.
Cardmember Services - Melville Sales & Test Center
Process Analyst - Assistant Vice President
1999 - 2006
Responsible for the development and implementation of diverse product campaigns
conducted in the call center. These responsibilities included product and
process analysis, developing and documenting the functional requirements of
assigned campaigns while adhering to the project timeline. Also responsible for
the technical, functional, and MIS testing of assigned campaigns prior to rolling
out. Other key responsibilities include:
* Produced and managed MIS for the Credit Protector Retention units in Melville
and Tampa.
* Performed Quarterly Audits for Sales Support Gift Card Inventory for the
Melville Sales Test Center. Also conducted Self Assessment Testing for
Regulation Z Truth & Lending and Quality Assurance testing of QA Guidelines,
Monitoring Process, Monitoring Schedules and Monitoring Customer Requests.
* Active participant on a Project Team that provided structure for all campaign
timelines and developed flows for determining/managing any changes that would
occur during the duration of all campaigns conducted in the Melville Sales and
Test Center.
Private Label Division
Client Support Representative - Manager 1996 - 1999
* Served as interface between the client (primarily store managers, customer
service managers and head office personnel) and each Citigroup functional area,
providing an open communication line between both companies.
* Produced and distributed customized daily, weekly and monthly reports to four
clients.
* Identified in-store operational issues and provided appropriate communication
and resolutions.
* Managed the inventory and printing of all Private Label collateral materials
and ensured each store was sufficiently supplied.
* Provided Citigroup functional areas with a monthly client calendar of events,
including special promotions/events and marketing programs.
* Coordinated all in-store hostess programs, contests and sweepstakes programs
and provided feedback as appropriate.
* Developed all training materials and conducted training as required to ensure
store personnel were adequately trained to handle all credit transactions in
compliance with established procedures.
* Conducted competitive assessments, reviewed competitions ads, shop the
competition and provided a targeted competitive analysis to the client and
Citicorp Retail Services.
National Servicing Division
Productivity/MIS Analyst - Manager
1988 - 1996
* Managed Division Daily & Month-To-Date Production Utility, providing a wide
array of productivity and service information to end users. Coordinated Daily
Productivity Reviews and understanding of variances.
* Standardized Management Information Systems data capture and reporting for
Citibank's National Servicing Division by implementing a Data Capture System,
utilizing the FoxBase Software Package, to include the Insurance Services,
Investment Services, Check Processing Center, CitiPhone Center and Credit &
Mortgage Services. Sites for these operations were in California, Florida,
Illinois, Upstate New York and New York City.
* Designed, built and supported Total Quality Measurement and Reporting tools
for data capture, analysis and communication of Daily, Month-To-Date and Full
Year Performance results within each operation across the United States and
Division.
* Management responsibility for 12 agency temps. to support clerical and input
duties of data capture for the above functions.
* Managed the building and systems reliability testing for new
enhancements/modifications of Productivity and Service Indicators.
* Supported Operation Centers in Capacity Planning.
* Participated in the continuing creation and implementation of Industrial
Engineering and Productivity related programs geared towards the overall
improvement of New York Banking Operations and expense reduction. This included
increased quality control, capacity planning, improved measurement of the work
process, unit costing, streamlining of the business and the elimination of
repetitive functions.
* Provided analytical support and maintained capacity plans which drove all
full-time variable staffing forecasts for the Investigations and Check Processing
Operations. Provided value added analyses to the operation units by performing
variance analyses, volume, productivity and unit cost trend analyses. Supported
operation units in the development of the Business Plan including budgetary
forecasts, risk/opportunity analyses and volume related expense control.
* Successfully implemented the productivity management process to the Mortgage
Acquisition Operations departments.
* Assisted in the creation and implementation of a new Productivity Management
system designed to give the line full responsibility for capacity planning.
Conducted training seminars for the line to achieve their goals.
Retail Bank - Electronic Banking/Distribution Analyst - Assistant Manager
1985 - 1988
* Managed projects analyzing various aspects of the branch network location and
configuration, non-traditional delivery of products and services, marketplace
demographics and competition, branch financial performance and acquisitions.
* Assisted in the strategic planning and analysis it pertained to the delivery
products and services for a network of 85 branches.
* Managed, prepared and released monthly Branch Transaction Activity Reports
measuring self-service (ATM) and teller banking, against total branch volume.
* Assisted in the development and implementation of financial and statistical
models to forecast market business potential, analysis and acquisitions,
understand ATM network revenue/expense, forecast branch capacity needs, assess
current market share penetration and future growth potential.
* Assisted in marketplace analyses used to evaluate Citibank N.Y.'s first
purchase of a competitor's branches (Republic National Bank, Suffolk) in over 20
years.
SPECIAL SKILLS
Excellent working knowledge of Microsoft Excel, Word, PowerPoint, Access, Visio
and Windows. Able to learn and adapt to any database.
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