Phone:  [Send email to request phone number] 16-6274 | Email: Fuadtaha@gmail.com
Address: 289 Country Club Road, Hopewell Junction, NY 12533

SUMMARY OF QUALIFICATIONS 

Accomplished and highly qualified IT Professional, demonstrating a comprehensive
background in pre-sales engineering, software technical consulting, and system
engineering. Adept at building and leading top-performing teams through the
completion of new market software technology projects. Extensive experience in
creating and penetrating new markets in North Africa and the Middle East.
Currently seeking a position in Software Pre-Sales/Consulting or System
Engineering which will effectively utilize all acquired skills, abilities, and
areas of expertise as follows:

 * Software Technical Consulting/Support
 * Pre-Sales Engineering
 * Project Management
 * Quality Assurance (QA)

 * Team Building/Leadership
 * Client/Staff Training
 * Process Analysis/Improvement
 * Software Development Life Cycle (SDLC) Methodologies

 * Technical/Product Demonstrations
 * Requirements Gathering
 * Technical Documentation
 * Pre-/Post-Sales Support

EDUCATION, TRAINING & CERTIFICATIONS 

Rochville University * Humble, TX Master's Degree in Information Systems
University of Jordan ? B.S. in Computer Information Systems (Feb. 2006)
Docuware * New York, USA Document Management System DMS (2009)
SkyWire Co. * London, UK Customer Communication Management CCM (2008)
Global360 * New York, USA File360: Document Management System DMS (2007)
ReadSoft Co. * Sollentuna, Sweden RD for Forms: E-capturing Solution (OCR)
(2007)
The 7 Habits of Highly Effective People ? Certificate

NOTABLE ACHIEVEMENTS 

Technical Consultant (Pre-Sales System Engineer - Team Leader) - AIT

 * Collaborated with the Sales Manager to create a new market by building
alliances with "Top Enterprises Software" vendors (Global360, Docuware, ReadSoft,
Kodak & Flowering) to increase profits.
 * Improved operational effectiveness of the Software Pre-Sales/Technical
Support team by assessing and realigning employee skills with appropriate tasks
and functions to support the Sales team.
 * Strengthened the AIT Support team accordingly with vendors by developing
technical severity level schematics for case management and reporting, resulting
in enhanced service and support offerings.
 * Successfully established technical support case management practices (call
handling, remote access, etc.).
 * Played a key role in business development initiatives by writing standard
operation procedures (SOPs) to support gaining Sales/Pre-sales ISO 9000
certification for increasing local and global business.
 * Significantly grew and fostered business relationships with top Middle
East/North African Telecommunications and top Banking sector accounts, generating
85% of territory sales.

PROFESSIONAL PROFILE 

AIT Oct. 2006 - Present
Technical Consultant (Pre-Sales System Engineer - Team Leader)
 * Accountable for managing, planning, and coordinating all activities for the
Pre-Sales and Sales team to drive revenue by helping to quality accounts, respond
to RFP/RFIs, and deliver appropriate solutions.
 * Supports vendors in penetrating new markets by providing experience of the
market and working with vendors in conducting software product training and
application seminars for reps and customers.
 * Builds and leads top-performing teams, providing strategic guidance,
training, and support to ensure the continuous delivery of new market software
technology to clients.

PROFESSIONAL PROFILE - CONTINUED 

 * Handles various industries (telecommunications, finance, ministries, banking
etc.) with full initial study of technical infrastructure, documents flow,
document process, variety types of document, process management, business logic,
data migration and integrations, leading to successful EDMS/BPM implementation.
 * Delivers technical/product demonstrations, creates training programs, handles
customer relations, and provides pre (70%) and post-sales (30%) support during
the technical aspect of the sales cycle.
 * Manages a team of 8 staff, provides support throughout the RFP process,
creates strategies to optimize revenue, and establishes/maintains relationships
with key technical contacts at each account.
 * Continually searches for products to obtain marketing licensure/ownership
rights to in order to expand existing product offerings.
 * Liaises with Product Management, Engineering, and R&D to ensure the
successful delivery of solutions to strategic customers and continued customer
satisfaction thereafter.
 * Creates documentation to support the configuration requirements of different
applications.

Lawless & Mangione Co., Architects & Engineers, LLP Mar. 2006 - Oct. 2006
IT Technical Support | Programmer
 * Directly responsible for assisting in troubleshooting user problems (relating
to existing software) while performing driver/software installations and
upgrades.
 * Designed/developed applications in VB.NET and ASP.NET, as well as triggers
and functions for database management in SQL Server 2005.
 * Deployed updates, service packs, and hot fixes using Windows Update,
Automatic Updates, and Group Policies.