KEVIN KNAPP

3621 171st Street   Flushing, New York 11358
Res  [Send email to request phone number] 61.8515   

FIELD SERVICE ENGINEER
Computer to Plate Systems / Prepress Computer Workflows / High-End Drum
Scanners

 * Accomplished, high-energy Prepress Field Service Technician with over 20
years experience in repair and maintenance of complicated electro mechanical
optical devices.
 * Takes ownership of all tasks, able to manage time and troubleshoot under
pressure of deadlines.
 * AC/DC troubleshooting, able to read schematics.
 * Experienced in PC/Macintosh platforms, network hardware and software. Strong
mechanical skills.
 * Exceptional interpersonal communicator, both oral and written. Interacts
effectively with clients.
 * Pragmatic problem solver; projects a 'get things done' attitude.

PROFESSIONAL EXPERIENCE

Heidelberg, Cranbury, New Jersey 1998 - 2010
Heidelberg has the largest manufacturing and support network in the industry
with 18 manufacturing sites and 250 support centers worldwide providing 200,000
customers with service and knowledge.
PREPRESS TECHNICIAN
 * Install, calibrate and train operators on laser based Computer-to-Plate (CTP)
imaging, prepress computer workflows and high-end drum scanners.
 * Frequently traveled to other locations in the continental United States to
perform specialized repairs.
 * Repair mechanical and chemical film and plate processing equipment.
 * Install, train and troubleshoot wide format Solvent Printers.
 * Isolate and repair low / high voltage circuits; repair pneumatic controls.
 * Skilled at developing customer needs assessments and meeting quality
standards for services

Linotype Hauppauge, New York 1996 - 1998
PREPRESS TECHNICIAN
 * Provide installation, training, integration and repair of film based image
setters, stand alone RIPs, film processors and high-end flat bed scanners.
 * Maintained full responsibility for installing Macintosh and PC workstations,
loading customer/company applications and establishing, troubleshooting and
maintaining TCP/IP department networks.
 * Skilled in researching and collaborating/sharing fixes and procedures with
management and other personnel.

EDUCATION

~ Associate in Occupational Studies, Electronics Circuits and Systems ~
Technical Career Institutes, New York, New York

~ Large Format Computer-to-Plate image setter training ~
~ High-End Drum and Flat Bed Scanner training ~
~ PC Based software workflow systems training ~