Douglas Milne, PMP
P.O. Box 1757 H:  [Send email to request phone number] 85.1059 C:  [Send email to request phone number] 02.6551
Poughkeepsie, NY 12601 

Information Technology Project Management / Consulting
Business Technology, Operations, Data Center, Applications

Project Management Professional (PMP) and IBM Project Management Certification &
Six Sigma credentials applied to end-to-end service delivery for major client
organizations. Continuously serve in senior project executive capacities
formulating best-practice policies and marketing strategies. Operate in
coordination and cooperation with commercial and internal executives to prepare
managed services deliverables, including IT services, software, hardware, data
center, and infrastructure solutions. Strong history of success in client
relations, requirements identification, systems integration, software
development, and technology deployment support.

PROFESSIONAL EXPERIENCE

IBM Corporation (Technology Services Division) - Poughkeepsie, NY 1995 to
Present
Enterprise solutions for the IT marketplace with Service Delivery Centers
located worldwide.

Senior Certified Project Manager (1995 to Present)
Northeast Disaster-Recovery Services Lead (1998 to 2000)
Serve in high-profile role collaborating directly with Program Management Office
(PMO). As Certified Project Manager, accountable for harmonizing all aspects of
transitioning and transforming commercial client IT infrastructures and data
centers to an IBM integrated technology and managed services environment.
Spearhead physical layout designs, OEM support contracts, migration schedules,
facilities requirements, technical support, and client deliverables for $3M to
$25M projects consisting of up to 50 resources. As Disaster-Recovery Services
Lead, independently led technical teams to meet both day-to-day and long-term
business continuity needs of major northeast commercial accounts. A sampling of
client projects consists of:

 * Played a key role in avoiding millions-of-dollars in late-project penalty
fees after being tapped by a Delivery Project Executive (DPE) to evaluate PMO,
contract deliverables, and support team coordination issues; aligned offshore
support teams and support management with project criticality and compressed
project tasks to meet deadlines.
 * Personally led and directed negotiations and operations for a national, $25M
vendor disaster-recovery support contract by executing RFP due-diligence
evaluations, including site visits, fleet log reviews, and mock media delivery
assessments.
 * Saved millions-of-dollars in lost outsourcing revenues as a result of
personally developing a metric to quickly and accurately estimate contract costs
associated with labor costs.
 * Harmonized the upgrade of 97 logical systems partition over an 8-month period
by leading coordination of system migrations, technical support, client
scheduling and testing, 24x7 coverage, regression testing, and final client
signoff on migrated applications.
 * Successfully delivered completion of annual delivery center electrical
maintenance project over a Holiday weekend by steering all coordination of
technical and logistics tasks, including client timing, electrical contractors,
applications and technical support, security, and final signoff.

Additional experience includes role as Senior Partner / VP (1983 to 1995) at
Computer Consultants Group in San Jose, Ca. Accountable for west coast
operations.

EDUCATION

M.S., Human Resources & Organizational Development
University of San Francisco, CA - San Francisco, CA

B.B.A., Operations Research & Information Systems
Eastern Michigan University - Ypsilanti, MI

Certificate. Black Belt Six Sigma Systems
Villanova University - Villanova, PA