Connie McCaffery
370 Moose Trl
Cutchogue, NY 11935
 [Send email to request phone number] 98-0121
[Send email using form at bottom]


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Education

Suffolk Community College – I attended Horticulture Classes from 2001-2003.

Boces 2- 350 Martha Avenue, Bellport, NY 11713. Nurses Aide program.
I received a Nurse Aide Certificate in March 1992.

Northport High School –Laurel Hill Rd, Northport, NY 11768. I graduated in
1987.

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Employment

www.NatureMaiden.com
I am a small business owner with my own Bath & Body product line, 
Nature Maiden® Bath & Body.
 I started this business in 2007.

Sea Tow International – Membership Dept Associate.
Data Entry in the Membership Department.
700 Hummel Ave, Southold, NY 11971.
 [Send email to request phone number] 65-3660 x3127
Patrizia Zanaboni, HR
Employed: March 2005 to August 25, 2009
*I have a letter of recommendation
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Work Experience

Nature Maiden® Bath & Body- I started this product line out of my kitchen in
2007, and continue to work out of my home. I am currently working on marketing
strategies, and hope to get some of my products into several local shops in
2010.
I alone handle all phases of my business, from product testing & development,
label design, paperwork, taxes, marketing, website maintenance, spreadsheets,
press releases, etc. I’ve also donated some of my products for several events
such as fundraising when requested.

Sea Tow International- I have a lot of computer processing experience from my
previous employment at Sea Tow. I worked in the Membership Department processing
memberships, handling payments and processing applications from other Sea Tow
franchises. I’ve worked in MS Excel, Outlook, Word & Access. I was responsible
for many different daily processing & projects which included the upkeep of Sea
Tow’s members’ system. I handled the phone & address customer’s concerns as well.
I also have trained new co-workers with different applications & procedures
necessary for their position. When addressed with an issue with a customer that
needed immediate attention, if I was not able to address their concern at that
moment, I would immediately personally deliver it to someone who could, and
always followed up with that dept to make sure the issue was resolved. It is
important to me that when I tell a customer something, that I stand by my word
and the issue is resolved, or whatever the situation is- no matter whether small
or significant.


My responsibilities at Sea Tow International

•	Processing Commissions for other Sea Tow franchises
•	Creating & Maintaining Excel Spreadsheets for various projects
•	Running Queries for various projects
•	Training new co-workers
•	Creating Word documents for various projects
•	Communication with various Sea Tow Franchises in regards to membership issues,
commission questions, etc
•	Handling member’s phone calls associated with their membership, payments,
complaints or any general questions they might have
•	Communicating with franchises
•	Payment Processing
•	Processing applications sent from other Sea Tow franchises
•	Problem solving


My Attributes

	I have excellent computer skills. I can type 50+ words a minute. 
	I work in MS Word, Outlook, Excel and Access.
	I have excellent customer service skills 
	I’ve handled customers concerns over the phone as well, and always look
for a solution to any problem that may present itself. I have and will go the
extra mile to help a customer.
	I believe following through with a customer’s expectations, and perhaps
exceeding them when possible is key to achieving customer satisfaction. 
	I see all work through from start to finish, and to do the most
complete, accurate job I can.
	I excel in all tasks assigned.
	I’m organized, professional, neat and punctual. 
	I have a great attention to detail. 
	I’m dependable, honest & hardworking.
	I’m capable of carrying a large work load, and can multi-task as well.

	I have a strong work ethic & believe in dedicating 100% effort in
everything I do. 
	I work well independently, as well in a group setting.

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Computer Applications Experience

As mentioned earlier, I am experienced with the following computer applications
which I applied at my previous job, & continue to use for my small business at
home

•	MS Word
•	MS Excel
•	MS Access 
•	MS Outlook
•	Power Point
•	Open Office
•	Blogs: Word Press, Blog Spot
•	Quick Books 
•	Joomla
•	Website Maintenance
•	Social Networks: Twitter, My Space, Facebook
•	Ad creation
•	Logo creation
•	Html
•	Banner creation
•	Internet, Research
•	Press Releases
•	Shipping
•	Invoice Creation
•	Article writing
•	Label Design using Avery, Word & Maestro
•	Credit Card Processing via Pay Pal, Authorize.net
•	CorelDraw x4
•	Constant Contact: Email Marketing
•	Ebay, Etsy
•	Create, Invent & Sell



Computer Applications & Equipment Available in my Home Office:

•	High Speed Cable Internet Connection (not wireless)
•	Windows XP w/ SP3 
•	MS Office Professional 2007 with Accounting Express 2008
•	McAfee Security Center w/Anti Spam
•	Spy Sweeper
•	Registry Patrol
•	Fax Machine
•	Copy Machine
•	Printer
•	Scanner
•	Head Set for phone
•	Skype