Louise Cleveland
76 Esplanade
Mount Vernon, NY 10553
 [Send email to request phone number] 99-3794
[Send email using form at bottom]

EXPERIENCE:

11/2006 – 4/2007:            Receptionist/Gate Keeper Mount Vernon Employment
Center,
	  100 E. 1st. Street, Mount Vernon, NY 10550 
04/2009 – Present:	 Instructor Microsoft Word -- Basic Introduction
	 Instructor Mozilla Explorer Internet -- Current Job Search and Job Application




RESPONSIBIILITIES & ACCOMPLISHMENTS:

•	Front Desk Gate Keeper - part-time:
- Oversaw daily activities at the One Stop Employment Center for
  Pre existing member job search for employment. 
•	Client signing daily log sheet; telephone and fax sheets for job searching to
employer
•	Posted (incoming jobs); answered telephone inquiries; data entry to the County
American  One
      Stop Operating System (AOSOS)

4/2007 – 8/2007:	Administrative Assistant/Receptionist
	                       	Sheldrake Corporation Inc., Levister Towers, 241 So.
9th Avenue,
Mount Vernon, NY 10550

09/2008 – Present:  Front Desk Gate Keeper – part-time.   Returned to
Westchester One-Stop
 		           Employment Center, Mount Vernon, NY


RESPONSIBIILITIES & ACCOMPLISHMENTS:

•	Managed (13) Maintenance Workers:  One (1) Supervisor, (10) Porters, (2)
Mechanics for 489 housing units.
•	Answered incoming call from tenants complaints, wrote up work orders, fill out
forms: Shelter Verification, Moving Package, One Shot Deal, Share Letter, Section
8’s.   Market Rate and Section 8 Rate; order office supplies, accountable for 
completed work orders filled; 
•	Called various vendors for services rendered
•	 Receive all work order complaints via phone and walk ins•	Meet and Greet
tenants, visitors (including contractors, vendors etc.)
•	Ensure completion of paperwork with walk-in applications
•	Handle special administrative projects
•	Assist with overflow work from Property Manager
•	Handled special administrative projects
•	Operate basic office equipment
•	Sort and route incoming daily mail
•	Login and manage all work orders performed by maintenance
•	Manage time sheets (faxed to Main Office
•	Input information from a variety of sources into the computer database
•	Take tenant orders and enter them into a pre-established 

 



04/1995-06/30/2004: Information Processing Operator ll
			 County of Ventura, 800 South Victoria Avenue, Ventura CA 93009

RESPONSIBIILITIES & ACCOMPLISHMENTS:

•	Prepared and typed technical/non-technical documentation, proposals,
contracts, procedural manuals, graphs, text tables, County in-house forms and
organizational charts.
•	Set up standard formats, macros and variable documentation, edited grammatical
inconsistencies and spelling; ensured adherence to established procedural
guidelines.
•	Consulted with the Clerical Services Manager on textual content and
arrangement; prioritized project deadlines, ensured that the most applicable
departmental documentation was utilized in project finalization, and maintained
office equipment and database files.

10/1992-08/1994: Operations Manager w/Promotion: Assistant Research
Director/Supervisor
			        The Kessler Exchange, 8910 Quartz Avenue, Northridge, CA 91324

RESPONSIBIILITIES & ACCOMPLISHMENTS:

•	Hired receptionist and clerical transcribers, oversaw daily department
operations and company productivity.
•	Prearranged shipping and receiving department procedures.
•	Monitored distribution mailing responses, administered to researchers
clientele audio-taped interviews, and managed Accounts/Payable.  Organized and
scheduled small business inter-views throughout the United States and Hawaii.
•	Coordinated the Kessler Exchange Magazine for small businesses, assisting the
editor with newsletters, photographs and taped interviews.
 
12/1994 - 4/1995: Account Executive
			        McClellan Corporation International, 21201 Oxnard Street, Woodland
Hills, CA
                                91365-4070

RESPONSIBIILITIES & ACCOMPLISHMENTS:

•	Accountable for handling thirteen travel/hotel business marketing programs,
assisting in reaching the travel agent who book clients into their property. 
Proving timely custom and co-op mailings to reach their market effectively an
efficiently.
•	Contacting client and writing up orders for hotels, travel and tourism
industries.  Consulting with hotel management for medial response fulfillment,
fax broadcasting, volume material shipments, blitz mailing program.
•	Accountable for handling thirteen travel/hotel business marketing programs,
assisting in reaching the travel agent who book clients into their property. 
Proving timely custom and co-op mailings to reach their market effectively an
efficiently.
•	Contacting client and writing up orders for hotels, travel and tourism
industries.  Consulting with hotel management for medial response fulfillment,
fax broadcasting, volume material shipments, blitz mailing program.

EDUCATION: 
College:
	Scranton University, Scranton, Pennsylvania, PA – Diploma, Computer Technician
High School: 
	Woodland High School, 425 Hartsdale Road, Hartsdale, NY – Diploma 

References furnished upon request.