Brittany L. Serafini
284 Corliss Avenue Apt. 2FF ◊ Johnson City, NY 13790
570-447-4751 ◊ [Send email using form at bottom]
SKILLS
SUMMARY: Proficient in Windows Vista, XP, Adobe Acrobat, Adobe InDesign,
Quark XPress, Microsoft Word, Excel, Access and most Internet Browsers.
Excellent writing, proofreading and editing skills.
Outstanding customer service skills.
Efficient critical thinking and problem solving abilities.
EDUCATION: Bachelor of Arts in English, Mansfield University, May 2008
Q.P.A. (4.0 scale): 3.612
WORK
EXPERIENCE: Assistant Manager, May 2009 to Present
Walgreens, Binghamton, New York
Interfaced with customers to resolve issues and provide assistance.
Managed front store employees in areas of monies handling, voids, shift
breaks and customer service.
Supervised product inventory; verified quantity and quality of products
received.
Handled all cash and check deposits; transmitted them to Loomis Armored
employees.
Residential Advisor, May 2008 to July 2008
Red Rock Job Corps, Lopez, Pennsylvania
Managed a residence hall consisting of approximately 50 young women.
Created and organized activities that encouraged positive interaction and
growth for students.
Supervised the students hall duties, such as cleaning and removing garbage.
Implemented proper judiciary or counseling action if resident hall rules or
conducts were violated.
Tutored a few dedicated students in reading and writing.
Features Editor/Copy Editor/Reporter, January 2006 to May 2008
The Flashlight, Mansfield University, Mansfield, Pennsylvania
Designed center page spread every week with 100 % approval from the
Editor-in-Chief.
Assigned stories to reliable reporters for features section.
Generated story ideas for weekly reporters.
Edited all articles and page layouts for features section.
Reporter and Editor Internship, May 2006 to August 2007
The Sullivan Review, Dushore, Pennsylvania
Researched information for stories for Sullivan County.
Verified facts and data for all news and features releases with potential for
story material.
Interviewed contributors both over the phone and in person.
Met every weekly deadline successfully, with 100 percent completion of all
assigned reports by specified deadline.
VOLUNTEER
EXPERIENCE: Student Alumni Ambassadors, December 2006 May 2008
Acted as a liaison between current Mansfield University students and alumni.
Instructed newer Ambassador members on interacting properly with alumni and
students at university sponsored events.
America Reads*America Counts, September 2006 December 2006
Tutored first and second graders in word recognition, spelling, and
reading.
Big Brothers/Big Sisters, October 2003-October 2004
Mentored a 16-year-old girl through social and home issues.
Tutored her in English and biology.
Organized fun social activities at least one night per week.
ACTIVITIES & Bernie Koloski Book Award in American Literature, 2008.
AWARDS Vice-President, Sigma Tau Delta honors society, 2007-May 2008.
Mansfield University Outstanding English Essay Award, 2007 and 2008.
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