CHRISTOPHER A. MOSHIER
640 Maris Run • Webster, New York 14580
(585) 479-7284 • [Send email using form at bottom]

OBJECTIVE
To obtain a challenging position which my technical, interpersonal, and
organizational skills would be utilized to better the working environment and
which offers the opportunity for upward mobility and diversity.

EMPLOYMENT
Time Warner Cable, 71 Mount Hope Avenue, Rochester, New York 14620
02/05 – 11/09
Field Operations Representative
Job responsibilities: Responsible for reducing service calls and line calls by
analyzing data and pin pointing customer-affecting problems as well as
discovering, communicating, and coordinating the resolution of multi-customer
affecting issues.

Time Warner Cable, 71 Mount Hope Avenue, Rochester, New York 14620
07/02 – 02/05
Customer Service Representative
Job responsibilities: Answer inbound customer calls for a variety of cable and
high speed services.

ACC Business, 400 West Avenue, Rochester, New York 14611
11/00 – 12/01
Customer Care Escalations Representative
Job responsibilities: Answer inbound customer calls for a variety of long
distance and local telephone services, handle customer escalations, attend
meetings on local service and present information to my peers, train new
employees, and write training manuals and documentation 

Harris Interactive Inc., 70 Carlson Street, Rochester, NY 14610
10/99 – 11/00
Online Customer Care Representative
Job responsibilities: Online Customer Service, Technical Support of Internet
Products.

Zep Manufacturing, 70 Tower Drive, Rochester, NY 14623
5/96 – 10/99
Warehouse Manager
Job responsibilities: Manage warehouse, organize and ship customer orders,
handle computerized UPS invoices.

Chris’s Video, 141 Maiden Lane, Rochester, New York 14616
5/95 – 9/96
Free lance video photographer 
Job responsibilities: Video tape weddings, birthdays, anniversaries, and other
special occasions. Edit original video to include still pictures, background
music, etc.


Memories in Motion, Dewey Avenue, Rochester, New York 14617
4/90 – 9/94
Video photographer 
Job responsibilities: Video tape weddings, birthdays, anniversaries, and other
special occasions. Edit original video to include still pictures, background
music, etc.

TECHNICAL SKILLS 
Hardware: IBM and Dell PC’s and compatibles, Hewlett Packard printers, scanners,
video/digital cameras.

Software: Microsoft Outlook Express, Netscape, Microsoft Internet Explorer, AOL
Instant Messenger, Service Egain, Omnibill, Otis, ICOMS, Big Brother/DOCSIS,
I-GLASS, Remedy Ticketing System, Microsoft Excel, Joomla, Word Press, Drupal,
Power Point, Word, Access, Dreamweaver, Front Page (all versions), Photo Shop,
Illustrator, Premiere, After Effects, FTP, various other web design tools,
various home movie/production software. 

Languages: HTML, CCS

EDUCATION
St. John Fisher College, 3690 East Avenue, Rochester, New York 14618
Courses: Management

Monroe Community College, 1000 E. Henrietta Road, Rochester, New York 14623
Courses: Photography, Graphic Arts, and Audio Production

Greece Olympia High School, 1139 Maiden Lane, Rochester, New York 14612
Majors: Business and Mathematics

REFERENCES

Randall Hughes
Central Operations Support Supervisor / EDT
Time Warner Cable, Rochester Division
Office: 585-756-1811
Cell:     585-490-9561
randall.hughes@twcable.com

Mike Waring
Central Operations Supervisor
Time Warner Cable, WNY Division
Office: 585-340-8325
Cell:    585-943-9123
mike.waring@twcable.com

Pam Zucco
Director of Central Operations
Time Warner Cable, WNY Division
Office: 585-756-1311
pam.zucco@twcable.com