CAROLE D. McCALLISTER

80 E. Kelso Road Home:  [Send email to request phone number] 62-2672
Columbus, OH 43202 E-mail: Cell:  [Send email to request phone number] 64-8721

Risk Management / Compliance

* Creative team player with a rare combination of in-depth experience and legal
education.
* Adept at spotting root causes of problems, weighing all sides of issues,
identifying risks, and determining best practices to effectively manage or
eliminate them. Seen as subject matter expert (SME).
* Diplomatic with superb analytical, problem-solving, forecasting, research,
multitasking, persuasive, documentation, French language, verbal and written
communication skills.

AREAS OF EXPERTISE* Fiduciary Risk and Asset Management / Compliance
* Trust Administration / New Business Acceptance
* Best Practices / Process Development / Gap Analysis
* Policies & Procedures / Quality Assurance
* Reporting / Report Analysis / IT (Acceptance Testing)* International &
Domestic Operations
* Regulatory Affairs / Legal Analysis / Audits
* Large Document Drafting and Review
* Large-Project Management
* Coaching / Mentoring / Training

KEY ACCOMPLISHMENTS

] Selected for pilot project effecting 55,000+ accounts  *  successfully
evaluated, documented and identified differing practices and steps necessary to
move the first 3,000 trust accounts from separate accounting systems and
operational models into a single accounting system and operational model.
(Fiduciary Support Officer)

] Played key role in moving 45,000 accounts from paper-based to web-based
administrative review system that was praised by the OCC  *  determined important
risk factors reporting. Worked with IT to develop a user-friendly interface.
(Fiduciary Support Officer)

] Uncovered 120 potential problems with life insurance assets held in trust
accounts and saved $1.75 million  *  managed account review project consisting of
3,500 accounts. Established process for review, documentation, and escalation of
any    bad    results for resolution. (Fiduciary Support Officer)

] Researched fiduciary responsibility and estate tax issues, providing controls
that ensured life insurance proceeds, often in excess of $5 million were being
passed to client families. (Fiduciary Support Officer)

] Significantly lowered risk of litigation by successfully consolidating 2,500
irrevocable life insurance trusts from 70 locations across 13 states to one
central administrative location, greatly improving management and control of
trusts. (Trust Officer)
 
] Met review requirements of OCC and avoided $2 billion in liability from assets
held in irrevocable trusts under administration of local banks  *  conducted
annual review of 5,500 life insurance policies and annuities (where previously
reviews had not been conducted), identified assets at risk and improved coding in
the accounting system. (Trust Officer)

] Reduced risk and streamlined administration of 2,500 disparate accounts  * 
analyzed existing processes and model correspondence, determined best practices,
and migrated accounts to standardized process that included a senior management
reporting system for monitoring risk. (Trust Officer)

] Created Client Suitability Checklist that was successfully used to evaluate
100 to 150 accounts annually and after 12 years is still in use today  *  stopped
bad practice of haphazardly accepting new business for irrevocable life insurance
trusts, with no common standard of review of the provisions of the trust
agreement, underlying assets, or client relationship  * . (Trust Officer)

] Wrote effective training materials and personally trained, coached and
mentored 3 Personal Trust Managers, 20 Trust Officers, 7 Life Insurance Analysts,
and 35 Administration Assistants, attaining a 75% success rate in promoting Trust
Assistants to Trust Officers. (Trust Officer)

 (See Page Two)
CAROLE D. McCALLISTER Page Two

PROFESSIONAL EMPLOYMENT SUMMARY

J.P. MORGAN CHASE BANK, N.A. (Bank One Trust Company), Columbus, OH 1993  * 
1998
 (Leading global financial services firm with $2.2 trillion in assets and
operations in over 60 countries)

Fiduciary Support Officer (2000  *  2008)
] Managed risks associated with administration of 2,200 irrevocable trusts and
5,000 life insurance policies. 
] Considered primary legal and risk management resource/SME for staff and Trust
Administrators on issues involving wealth and estate planning for key clients.
Frequently asked to consult with clients and their attorneys directly. Served on
Trust Committee approving policies and procedures.
] Provided training on risk management, fiduciary account management, and estate
planning.
] Coordinated nationwide effort to meet client needs and expectations by
standardizing best practices in areas such as account terminations, beneficiary
distributions, and responding to changes in laws.
] Evaluated and documented current- and future-state operating models for trust
administration, including GAP analysis between Omni Trust and SEI. Presented
findings to Senior Management.
] Reviewed and approved new business proposals for irrevocable trusts, including
analysis of legal document provisions, suitability of assets to be held in trust,
and estate planning/funding decisions.
] Coordinated response to various legal issues concerning life insurance
companies and products, including participation in class action suits and life
insurance company IPO  's.

Trust Officer (1996  *  2000)
] Oversaw administration of 1,000 trust accounts, supervising and training a
staff of 5 Trust Assistants.
] Established new centralized unit to administer specific fiduciary account
types.
] Evaluated best practices and developed consistent procedures and associated
correspondence.
] Resolved client issues involving trust accounts, beneficiary needs,
performance, life insurance assets, and confusion over trust provisions.
] Evaluated new business for acceptance. Reviewed trust agreements and
associated assets.

Retail Remittance Processor (1993  *  1996)

ACCUNET, Westerville, OH 1990  *  1992
 (Central Ohio company that provides accounting software and hardware for
implementing business systems and technology)

Office Manager
] Managed all accounting functions (A/P, A/R, payroll, and inventory), as well
as customer service.

KENOSHA BEEF/VILLAGE MEATS, Columbus, OH 1988  *  1990
 (Provider of meat processing/food service to Wendy  's, Taco Bell, and Sysco
Food Services, etc.)

Accounting Clerk
] Responsible for accounts payable, accounts receivable, payroll, receptionist
and customer services.

WEST VIRGINIA DEPARTMENT OF MOTOR VEHICLES, Charleston, WV 1986  *  1988

Administrative Hearing Examiner
] Researched legal precedents and conducted administrative hearings to determine
license revocations and suspensions for failure to maintain insurance, DUI,
driving while suspended, etc.

EDUCATIONAL and TRAINING

Juris Doctor, Capital University, Columbus, OH, 1996
(Graduated Magna Cum Laude / 3.6 GPA / Worked full-time while attending school
full-time)

Bachelor of Arts in International Affairs, Marshall University, Huntington, WV,
1983
(Graduated Cum Laude)

Certificate, Bank One Managerial/Supervisory College, Columbus, OH

Personal Trust Administration, Cannon Trust School, Cannon Financial Institute,
Athens, GA