Email: [Send email using form at bottom]	   
	
Nicholas Blankenship	   
	   
Objective

	Acquire position in I.T. support to utilize and expand my skills and
technology.	   
	   
Experience

	1/2009 - 7/2009
LEC
Montgomery, OH

Help Desk Coordinator/ I.T. Support Technician

- Perform level 1-2 tech support on desktops, laptops, printers, servers, and
networking devices. 
- Perform end user support for client/server applications. 
- Remote assistance for troubleshooting user problems. 
- Responsible for telephony configurations and maintenance. 
- Worked with XP, MS Office apps, MS Server 2003. 
- Primary person for HelpStar help desk application, as well as Websense Email
and Internet security filtering. 
- Receive end user support calls and resolved problems either on the phone,
remotely or onsite. 
-Documented all calls via HelpStar and developed problem/resolution database. 



6/2008 - 1/2009
BNC Computers
Cincinnati, OH

PC Support Technician

Responsible for all aspects of PC hardware and software support.
- Build new, and Troubleshoot/Repair desktop PC's.
- - Install and configure pc hardware,
- - Install and configure XP desktop and W2003 O/S's
- - Troubleshoot and Repair pc's, servers, and printers.
- - Install and Configure Desktop applications. 



	   
Education

	8/2008 - Present
BNC Training Center
Cincinnati, OH

MCP and A+ Certification
Ongoing training for MCSE 


8/2004 - 6/2008
Fairfield Senior High School


High School



Fairfield, Ohio

	   
Skills

	

Computer Diagnostics and Repair
Computer Networking
Help Desk Support
Personal Computer Support
Telephony Support
PC User Interface


	   
References

	Available upon request.