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Summary of Qualifications
Broad business and academic administrative experience in account/project
management, marketing, analysis, customer service and sales support.
International teaching, training and instructional design experience in
mathematics, statistics, non-linear thinking and evaluative decision-making.
Original research and development of technology-intensive methodology to improve
adult learning and decision-making.


Work Experience
Analyst/Consultant in training, Loyalty Research Center, 12/08 – Present
Conduct statistical and financial analyses; assist with multivariate model
construction (principal components analysis and structural equation modeling),
survey recommendations and qualitative research on customer feedback; research
and develop new analytical tools and approaches, including multi-agent modeling.

Analyst/Consultant in training, Retirement Services, Mercer, 11/07 – 11/08
Assisted in the calculation and review of actuarial valuations for clients’
pension plans. Researched plan documents and administrative precedents in
processing benefit calculations for clients’ retiring participants. A team
member in the planning, organizing and functioning of an interim call center.
Used MS Excel and proprietary software to conduct project-specific analyses.

Consultant, Instructional Design, 2/05 – 7/06
Contract work consulting with business clients to design and develop
project-specific content for both online and instructor-led courses. Leveraged
statistics background to drive discussions with subject matter experts on
statistics-related content. Coordinated with clients to ensure proper scope and
timely delivery of content. Led improvement efforts in training assessments. 

Interim Director, Quantitative Reasoning Center, DePauw University, 8/03 –
6/04
Managed tutoring center for students and faculty seeking support and assistance
with quantitative material. Responsible for daily operations including hiring and
training, staffing, advertising, budgeting, and strategic planning for resource
allocation. Coordinated with a variety of stakeholder groups to develop original
lesson plans and support quantitative support needs. Also designed and taught
class on using chess to study history, education, psychology and artificial
intelligence.

Instructor, Department of Education, DePauw University, 8/02 – 6/03
Contract work designing and teaching courses in mathematics, mathematical
methods, curriculum and technology, and special education. Responsibilities
included test preparation and student assessment. Supervised student-teachers in
the field.

Special Projects Associate, Gardner & White, Indianapolis, 11/01 – 4/02
Developed new methods of data management and report generation for large
benefits administrator.

Other work experience
Tutor, ClubZ! Tutoring, 1/07 – 6/07
       Led a group of tutors in helping strengthen reading, writing and math
skills for over 30 at-risk
elementary school students.

Director, Mathematics Assistance Center, IUPUI, 8/06 – 11/06
Managed and modified an operation of 60 student employees who provide academic
support to mathematics students and taught University College (UC) courses on
mentoring and leadership.

Co-instructor for system dynamics, Johannes Gutenberg University, Mainz,
Germany, 5/01 – 8/01
Designed and taught course work in principles of system dynamics.

Customer Account Manager, 3M Company, St. Paul, MN, 1/95 – 11/98
Managed Abrasives distributor accounts and supported sales staff.

Summer Intern, Statistical Consulting, 3M Company, 5/94 – 8/94
Revised statistics training manuals; built statistical computer model; consulted
with 3M clients. 


Education
Ph.D., Educational Psychology, University of Minnesota, 1999 – 2004
Broad course work in topics related to learning and decision-making;
cutting-edge research in using sound to improve understanding of complex
environments. 

MBA, Marketing, Indiana University, 1989
Broad range of business-related course work; focus on consumer behavior and new
product development.

Master’s program course work in System Dynamics, University of Bergen, Norway,
2000 – 2001
Course work included model-building experience in a range of business and
education topics, including consumer behavior, market forecasting, process
improvement and policy analysis.

Master’s program course work in Statistics, University of Minnesota, 1992 –
1994
Course work in both theoretical and applied statistics. Various software used,
including SPSS.

B.A., Music Composition, College of Wooster, 1986
Liberal arts course work in music, mathematics and other disciplines, as well as
a pioneering, year-long independent study project utilizing music software.


Relevant skills and interests
* Passed actuarial statistics exam, 2008
* Intermediate-Advanced knowledge of Microsoft Office (Word, Excel, PowerPoint)
* Beginner-Intermediate knowledge of statistical software (SPSS, Minitab, JMP)
* Beginner-Intermediate knowledge of dynamic modeling software (Powersim, Arena,
NetLogo)
* Beginner knowledge of Dreamweaver, Flash, Access, VBA (Excel programming)
* Beginner-Intermediate knowledge (written and oral) of French and German
* Reviewer, International Conference of System Dynamics, 2003-present