ANN MASTERSON
 [Send email to request phone number] 91-0919
Email: [Send email using form at bottom]
Member: Northern Ohio Software Quality Assurance Association 



CAREER SUMMARY

Define, design, detail, prevail. Results-oriented professional with a successful
tradition of  implementing projects and processes to completion. Analytical,
self-motivated, problem-solver whose skill set / attributes include:

 
•	Managing multiple projects / timelines 
•	Requirements Gathering / Refining 
•	Employing Automated Test Tools 
•	Applying Testing Methodologies
•	Proficiency with Microsoft Office tools



THI/VICTORIA INSURANCE GROUP, Cleveland OH  2008-2009	
Owned by Nationwide Mutual Insurance.

Quality Assurance Analyst / Contractor assignment 

Software Testing
•	Reduced rework expenses by identifying and resolving system defects prior to
implementation. 
•	Tested in both client-and web-based environments. 
•	Daily communication and interaction with developers and business resources. 
•	Evaluated Business Requirements for clarity and testability.
•	Handled projects of varying size, scope, and duration. 
•	Updated testing templates from ‘New Hire’ perspective. 



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ANN MASTERSON
 [Send email to request phone number] 91-0919
Email: [Send email using form at bottom]
Member: Northern Ohio Software Quality Assurance Association 



PROGRESSIVE INSURANCE, Cleveland OH  1991-2007	

Quality Assurance Analyst II  (2005-2007)
Quality Assurance Analyst I   (2001-2005)

Software Testing
•	Reduced project expenses by building reusable test plan templates.

Leadership
•	Mentored new hires, loan-in’s, and other team members.

Training
•	Updated on-line training documents. Transferred paper copy reference documents
to on-line database. 


Business Analyst 	(1998-2001)
•	Defined Business Requirements for system fixes, change requests, enhancements,
new functionality, and Rate Revisions.


Customer Service   (1991-1998)
•	Actively reduced rework expenses by consistently producing high quality work ,
based on internal Audits.



EDUCATION 
Bachelor of Arts, Business Economics, 
The College of Wooster, Wooster, Ohio.