James W. Parks II
303 Walnut St.
Cincinnati, OH. 45216
 [Send email to request phone number] 42-0901
j.parksii@yahoo.com

Summary

With over 5 years of experience as a Technical Support Specialist in the
wireless industry, I am highly motivated with strong technical troubleshooting
skills that generate results quickly without the need for constant, direct
supervision.  An intelligent, goal oriented individual who contributes
effectively to team efforts. Ability to gather and organize data to develop
effective needs assessment has led to repeated involvement in special projects.
Skills and experience include:




Professional Experience




Vitronic Promotional Group, Mason, OH			  10/2007-Present
Customer Service Representative
·	Assisting customers with printed product orders
·	Trouble shooting production related problems
·	Educating customers on Vitronic products
·	Adjusting invoices and issuing credits
·	Up selling other Vitronic products that may allow
the customer to offer other choices to the end user.



Rent-A-Center, Longview, WA				  07/2005-07/2007
Assistant Manager (inside/outside Sales Manager)
·	Selling new and used products on a rent to own basis
·	Telemarketing to previous and current customers
·	Heading all sales events for the store
·	Managing service and repair of all customer products
·	Taking payment transactions of cash, credit card and money orders
·	Opening and closing of the store and making bank deposits
·	Maintaining an inviting showroom floor
·	Explaining contract details and rent to own program benefits
·	Technologies utilized: Windows Terminal OS.



Spherion / Pyxis / Cardinal Health, San Diego, CA	 05/2004-08/2004
Technical Support Agent
·	Trouble shooting medical information, supply and medication
Inventory / storage devices.
·	Assisting field agents with database rebuilds and new installations.
·	Maintaining customer records via People Soft CRM application.
·	Dispatching field technicians to various sites.
·	Trouble shooting Pyxis servers and Order entry computers.
·	Handled high volume of inbound calls.
·	Technologies utilized: Windows 98, NT, 2000, XP. Symantec PC Anywhere.



Gtran Wireless Inc., San Diego, CA			             06/2003-07/2003
Technical Support Specialist
·	Provided technical support for Gtran Wireless Inc. customers.  
·	Testing of wireless devices on CDMA networks.
·	Delivered marketing support to the Marketing department.
·	Supported the entire Gtran San Diego office computer network.
·	Testing of RMA returns.
·	Upgrading firmware and PRL list in the wireless devices.
·	Knowledge of PCMCIA cards and card readers.
·	Technologies utilized: Windows NT, 2000, XP




Wavecom Inc., San Diego, CA			                       04/2001-05/2003
Technical Support Engineer (SW)
·	Maintained I, II & III technical support for Wavecom Inc. customers.  
·	Basic knowledge of GSM / GPRS and CDMA networks.
·	Delivered sales support to field Sales reps.
·	Organized training schedules and teaching materials for new hire Technicians.
·	Managed the RMA (product return and repair) processes for customers,
distributors and manufacturers.
·	Developed training programs for Manufacturers reps, potential clients and
distributors.
·	Produced technical documents used for troubleshooting customer issues.
·	Represented Wavecom Inc. at various high-tech trade shows and conventions.
·	Technologies utilized: Windows 98, ME, NT, 2000, XP. Mac OS 9, X.

										 	 


Novatel Wireless, San Diego, CA			           01/1999 –03/2001
Technical Support Specialist
·	Provided level II & III technical support to Novatel customers.  
·	Troubleshot multiple issues as related to Novatel products.
·	Hands on supervision of 4 Novatel customer service personnel.
·	Organized training schedules and teaching materials for new hire Technicians.
·	Managed 875 demonstration units and 600 wireless Internet accounts.
·	Handled incoming and outgoing shipments of products.
·	Repaired returned or defective products within 15 minutes of receipt of
product.
·	Provided technical content of products for the Internet and Intranet web
sites.
·	Conducted training for potential clients which brought in $50 million to
Novatel
·	Interviewed potential employees for Novatel Wireless.
·	Technologies utilized: Windows 98, ME, NT, 2000. Wireless technology CDPD
(cellular digital packet data)

Education
Bachelor of Science – Computer Information Science, Coleman College, San Diego
Training includes: UCSD Extension, Internet Technology and Networking Theory
		
Military
US Navy, San Diego, CA						   1989-1993
·	Certificate in Marine Propulsion Engineering, March 1990.