Dina R. Ashelman

E-mail only please:
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Profile	
Solid background in customer service and administrative assistance, with strong
emphasis in professional telephone etiquette, computer skills, and
confidentiality. Consistently exceed employer and client expectations.
Experienced in handling various customer issues to satisfactory resolution.
Accomplished at multi-tasking in a demanding environment.  

Education	B.A. Psychology, Wright State University
	November, 2005

Career History		
	2006                  US Bank, Private Client Group    Dayton/Cincinnati, OH.
Client Services Representative
	Responsible for all administrative and support aspects of banking in
high volume, confidential environment 
	Learned secure banking software in very short time so as to take over
for personnel on leave
	Maintained professionalism at all times in busy environment while
meeting the needs of private clientele 
	Trusted with large monetary transactions
1999–2001	YOUR.NET	Minneapolis, MN.
Vice President Customer Relations
	Resolved all customer service issues accordingly
	Consulted on marketing and customer service strategies
	Designed and planned national call center implementation
	Reported directly to and provided administrative support to the VP of
marketing and C.O.O.	
	1998-1999	PPBG, Inc	Columbus, OH.
Call Center Manager
	 Supervised phone operators on two shifts
	 Responsible for hiring, promoting, and all management aspects of
department
	Extensive knowledge of major, multi-line telecommunications
	Implemented million dollar phone technology as company expanded
	 Set up all company voicemail, fax-on-demand, and other voice related 
technologies
	 Effectively resolved all customer service issues in a timely,
courteous manner
	 Reported directly to company president; promoted after 3 months with
company	
	1997-1999	Rinehart Chiropractic Clinic	Shelby, OH.
Medical Office Administrative Assistant
	Effectively billed insurance and patients using Medisoft software
	Provided assistance and administrative support to doctors and patients
	All administrative duties performed comprehensively	
	1994-1996	J.C. Penney, Inc.	Mansfield, OH.
Gift Registry Consultant/ Associate
	Efficiently registered expectant parents and engaged couples
	Promoted registry at all major bridal events
	Performed all related floor duties such as: register, inventory,
customer service, computer maintenance, displays, and all other necessary duties

	References Available 	
		
	

Dina R. Ashelman
[Send email using form at bottom]


RE: Administrative/Customer Service Positions


Dear Hiring Manager:

I am seeking employment in an administrative assisting and/or customer service
role. I have extensive experience in customer relations and diverse
administrative functions and thrive in a busy, corporate environment. I am
educated in a people-oriented skill set, possess advanced knowledge in many types
of software, and maintain professionalism at all times.

I enjoy serving the public and I believe that administrative/customer assistance
is ideal for someone with my interpersonal skills. 

Thank you very much for your time and consideration. Please feel free to contact
me at your earliest convenience so that we may further discuss my
qualifications.

Very truly yours,



Dina R. Ashelman