Deidre M Schneider
4632 Ashbury Park Dr 
North Olmsted, OH 44070
 [Send email to request phone number] 77-3736
Email id: [Send email using form at bottom]

PROFILE:
I am a reliable, motivated team player with an articulate friendly tone who
strives to provide an outstanding customer service experience. I am very focused
and am always up to any challenge. My skills and experience is an asset to any
employer seeking Loyalty and Excellence in an employee.

WORK HISTORY:
•Customer Sales & Service Representative
Aug 1995 - Mar 2008
AT&T
Cleveland, OHIO
Using a Windows based PC I took inbound customer calls providing outstanding
customer service while answering billing questions, making payments, changing
account information, offering residential phone products, including wireless
service, satelite television and high speed internet with the intent to close the
sale. I also worked as team leader helping coworkers with orders, system issues
or providing words that work to close sales.
*Store Manager
June 1993 - Aug 1995 
Fashion Bug 
Lansing MICHIGAN
As Store Manager it was my duty to oversee the day to day sales, scheduling,
merchandising, asset protection, hiring, training, cashing out cash registers,
reporting sales to home office, inventory and assisting customers.
EDUCATION:
•Attended
Sep 1990-Jun 1992
Davenport Business College
Lansing MICHIGAN
GPA:3.2 General Classes for Business Management Associates Degree
•High School Diploma
Sep 1984-Jun 1988
Lansing Eastern High School
Lansing, MICHIGAN
GPA:3.6 General Courses
SKILLS:
I have a very pleasant tone and am very articulate.
I am outgoing and friendly. I enjoy working with people and helping them any way
I can.
achievement:
I have received 3 Customer Service Excellence Awards while employed at AT&T. I
also achieved monthly bonus on a regular basis.