Rochelle E. Murdock
20442 Foxe Drive
Strongsville, Ohio 44149
 (216) 650-4526
[Send email using form at bottom]
Career Objective
To make continued use of career skills developed to date on a part-time basis,
in tandem with nurturing my family from home. 

Education
Cleveland State University 
Cleveland, Ohio
2001 Bachelor of Arts Graduate (Cum laude)
Major, Interpersonal/Organizational Communication & Minor, Psychology

Employment History
Wingspan Care Group (Applewood Centers, Inc.	)				            February 1999 to
present	
Director, Quality and Evaluation
Duties: Maintain agency compliance with state licensing rules and accreditation
standards, serve as consultant to executive administration with regard to agency
policy and procedure, oversee and implement incident documentation and reporting
process, client rights/complaint/grievance documentation and process,
satisfaction surveys, program outcomes documentation and reporting process, serve
as liaison between agency and regulatory bodies, write and review agency policies
and procedures, coordinate accreditation process, analyze and present data to
varying levels of personnel (line staff, managers/supervisors, executive team,
board members), train personnel as needed with regard to areas of responsibility,
project management and problem solving

Cuyahoga Community College, District Office			            		                June
 1997 to July 1999
Cleveland, Ohio
Control Clerk I, Human Resources Department
Duties: Part-time filing, maintaining school employee database, researching and
meeting requests for varied information, updating information on telephone job
line, and other general office duties

Ross Environmental Services, Incorporated                                       
          	               August 1995 to December 1997
Grafton, Ohio
Customer Service Clerical Specialist
Duties: General Office, database maintenance, copying, filing, receptionist

CompUSA								                 April 1994 to September 1996
North Olmsted, Ohio
Customer Service Desk Clerk
Duties: Process customer returns/exchanges, problem-solve, receptionist, respond
to inquiries

Blue Cross/Blue Shield of Ohio						                March 1991 to November 1994
Cleveland, Ohio
Claims Service Representative
Duties: Enter data, sort/route claims, process payment for dental claims




References available upon request