Michael Tice
128 North Bridge Street Apt. 4
Perrysville OH 44864
 [Send email to request phone number] 31-0153
TiceSolutions@gmail.com
Skills Summary

18-year veteran of Computer Support Services. Wide range of skills covering PC
hardware and software installation, configuration, troubleshooting and repair.
Over the last five years, specialized in on-site and telephone customer training
and support. Certifications include A+, Microsoft Certified Professional,
Certified Novell Administrator, FORTIS Certified Installation Specialist, Compaq,
HP, Dell, Ricoh, Kodak and Fujitsu. Enjoys a challenge and a sense of
accomplishment with every satisfied customer.
Relevant Experience

Cott Systems, Inc
10/05- 11/08

Tier 1 Customer Support Technician 
Answered incoming customer support call and gather initialize information to
generate and prioritize service ticket.
Followed up on assigned tickets to troubleshoot and attempt to resolve customer
issue.
Placed service order with vendor if a hardware failure is determined and onsite
support is warranted.
Documented solution or troubleshooting procedure and escalated if necessary.

Cott Systems, Inc
8/03-10/05

Software Trainer
Provided onsite customer training and follow-up support during Go-Live.
Developed documentation, quick guides and other classroom materials.
Worked with Implementation Coordinator to verify system and software
configuration, setup and implementation during training and Go-Live process.
Coordinated with Customer Support to escalate any unresolved customer issues.

MT Business Technologies, Inc
9/93-9/02

Computer Support Specialist, Networking Specialist, Document Imaging Specialist
Provided onsite hardware and software support to a large customer base
Assisted customer IT staff with troubleshooting and resolving network issues
Developed and provided customer software and hardware training
Worked with Sales to develop document management solutions
Systems Proficiency

Hardware
Compaq, Dell, Eltron, Epson, Fujitsu, HP, Kodak, Zebra
PC Software
Windows 9x, 2000, XP, Windows 2000 Server and 2003 Server; Microsoft Office
products; SQL Server
Certifications Previously Held
A+, Novell CAN, Microsoft MCP, Compaq, HP, File Magic, Fortis
Education

Associate Degree, Business Administration, Data Processing
North Central State College, Mansfield OH
Graduated Cum Laude
1986

References available upon request