______________________Eric W. Hall____________________
575 Sugar Camp Dr.● East Palestine, Ohio  44413 ●  [Send email to request phone number] 26-9907
● [Send email using form at bottom] 

I am a multifaceted, highly motivated and driven management professional seeking
professional growth.  I am offering 7 years of management and operations
expertise complimented by solid business acumen and a proven ability to impact
the bottom line.

Areas of Expertise

Personnel Management		Training and Development	  	Hiring and Selection  
	Process Improvement		Human Resource Management		Change Management

Career Milestones

•	Created and instituted the IdleAire hookup and carryover chart.  This created
a real time site level performance metrics that allowed IdleAire Site Managers
the opportunity to create a viable working plan to increase productivity.
•	Conceptualized and co-authored the Shift Leader Certification program for
IdleAire Technologies.
•	Developed role play evaluation training methods to develop Site Representative
sales skills at IdleAire Inc.
•	Developed process improvement system for corporate communications at MM
Acceptance Corp. by defining the business need, the processes that needed
improvement and the identifying  the technology and deliverables necessary for
implementation.,
•	Streamlined inventory processes within PowerSports operations resulting in a
net 15% increase in profitability in parts, sales and service.
•	Directed the development, implementation and maintenance of PowerSports of
Knoxville’s corporate web presence.

Employment History

IdleAire Inc.		                                      Present
Multi Site Manager/District Trainer
•	Recruiting, hiring, training and developing staff members, having 2
individuals promoted to site manager.
•	Resolving conflict both internal and external maintaining composure and
professionalism.
•	Leading the weekly training call to district site managers.
•	Training new site managers in IdleAire processes and procedures.
•	Managing daily operations of 2 IdleAire locations. 
•	Providing training and operations support to 12 locations.
•	Coaching site representatives to increase productivity through role playing
and consistent performance review.
•	Authored the Employment Process training module, a Site Manager’s guide to the
legal processes of hiring IdleAire team members.
•	Leading special projects and roll outs as District Trainer.

MM Acceptance Corporation Inc. 		                    2003-2006
Assistant Finance Manager
•	Underwrote, collected and grew a new receivables portfolio to $1.7 million in
12 months.
•	Trained and coached sales and branch staff in company policy and procedure.
•	Managed branch “back end” processes including cash receipts, titling and
regulatory compliance.
•	Administered customer service protocol achieving a 98% customer service
satisfaction rating in 2005.
•	Reduced portfolio charge off accounts by reducing portfolio delinquency to
less than 5%.


OSI Collection Services Inc.				2001-2003
Collection Specialist
•	Managed predictive dialer extensions ensuring adequate extension coverage.
•	Educated customers using the corporate call model to the benefits of resolving
their account.
•	Awarded the Associate of the Month award in September, 2002.
•	Created a collection contest game that boosted morale in the call center and
drove successful collection results.

Power Sports of Knoxville                  							2000-2001   
Business Manager/IT Coordinator
•	Created business audit tools necessary to manage productivity.
•	Streamlined interdepartmental communication resulting in more efficient and
profitable organization.
•	Managed escalated customer service issues while balancing customer
satisfaction with corporate profitability.
•	Provided “cradle to grave” support for all corporate computer systems.


Deutsche Financial Services (DFS)							1998-2000
Senior Field Service Representative/Trainer
•	Audited compliance with DFS lending agreements while maintaining a high level
of customer service.
•	Coached customers in operating their business within DFS guidelines.
•	Instructed new Field Service Reps regarding policies and procedures in
preparation for new employment testing.
. 

Education

University of Phoenix					2005-2007
Masters of Management / Human Resources Management
3.65 GPA

Malone College	    			                 1989-1993
Bachelor of Arts 
Major: Communication Arts.


Honors

Eagle Scout			1987