Alberta_Dunaville@usa.com
5810 Dorshire Drive, Galena Ohio 43021 614-316-0130
Qualification Summary
Mortgage originator veteran an above average performer working in fast pace call
center environment demanding strong organizational skills, technical, and
interpersonal skills. Trustworthy, ethical, and discreet, committed to superior
customer service. Confident and poised in interactions with individual at all
levels.
Capabilities Include:
- Customer Services & Retention B2B & B2C
- Direct/Indirect Sales
- Loan Origination Software Usage
- Marketing Strategic Planning
- Computer Operations/Savvy Internet User
- Cold Calling/Prospecting/Interviewing
- Networking & Relationship Builder
- Negotiator/Problem Solver/Analytical
-Resourceful/Multi-tasking Capable
- Detail Oriented/Self-Starter
Experience Highlights
Mortgage Loan Originator
Performed loan origination and consultant functions over telephone in call
center environment for national bank, for small and medium broker shops
occasionally work out of the home or in the field. From call center received
inbound calls. Work out workable financing options characterized as a Win, Win
solutions. Worked in retention unit with high and low profile customers.
Prospect and originate residential, commercial loan packages and leasing
agreements.
Provided backup support to processors, underwriters, and closers to ensure
unnecessary delay in processing. Scheduled appraisals and scheduled closings.
Ordered title works, homeowner’s insurance verification, employment
verifications, and ordered payoff and payment histories.
Loan Origination Techniques
Input customer information into loan application software or systems. Pulled
credit. Preformed credit analysis. Ran/analyzed DU/LP findings. Perform closing
cost analysis
Provided customers with on the spot loan status, requested and gathered all
necessary documents based on automated underwriting decision and guidelines.
Performed loan modifications on bank’s portfolio loans to retain customer..
Collected credit card information to secure upfront fees.
Set customers’ expectations of the loan process from application to closings
Provided customer with all pertinent information association with the loan
process.
Preformed 35 to 50 mortgage analysis per day and originated between 6 to 8 loan
application per day with a 87% closing ratio and 96% customer satisfaction
percentage.
Direct/Indirect Sales
- Mastered handling incoming calls real time live transfers
- Employed specific sales techniques to enhance production.
- Placed emphasis on quality verse quantity to improve closing ratios.
- Developed direct mailing campaigns to bust production and performance levels.
Employment History
TELEMARKETER Sears Home Improvement Company, Columbus, Ohio
LOAN ADVISOR Consumer Real Estate Finance Company, Dublin, Ohio
MORTGAGE SPECIALIST Redbrick Mortgage, Columbus, Ohio
ACCOUNT EXECUTIVE QuickandEasyLoans.Com&Company, Westerville Ohio
MORTGAGE CONSULTANT Sales Staffers/Chase Manhattan Mortgage Corporation,
Worthington, Ohio
INVESTIGATOR Franklin County Dept of Human Services, Columbus, Ohio
Education
Wilberforce University, Wilberforce, Ohio (1999 - 2000), Bachelor of Science,
Organizational Management
Columbus State College, Columbus, Ohio (1995 – 1997), Associate of
Technical Studies, Auditing Tech.
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