Helen Antonakos-Dail
345 Portside Circle, Apt. 5
Perrysburg, OH 43551
Phone: [Send email to request phone number] 50-1574 Email: [Send email using form at bottom]
OBJECTIVE
A position in which customer service experience plus strong problem
solving and negotiation skills can be utilized to maximize sales and
profitability.
EMPLOYMENT
July 2006-Present Account Executive/Customer Service, Zing Republic
Serviced Fortune 500 companies by providing brand-intuitive promotional products
for client events.
Supported the VP of Sales.
Managed an online company store and handled all special orders as well.
Effectively negotiated prices, details and production time with suppliers to
exceed client’s/company’s expectations.
Personal sales for 2007 was approximately $410,000
Personal sales for 2008 was approximately $305,000
June 2003-July 2006 Customer Service/Inside Sales Representative, Shamrock
Specialties
Responsible for sourcing products, ensuring timely delivery to meet clients’
events as well as prepare orders for invoice processing.
Provide support outside sales reps to grow their business as well as grow
personal sales.
Personal sales $175,000 in 2004 and supported an additional $88,000.
Feb 1997-June 2003 Senior Sales Coordinator, American Identity
Developed and maintained successful client relations by providing an array of
promotional products, generating and supporting sales ranging from $600,000 -
$1,100,000 for 1999-2002.
Identified a need and initiated a training class for Customer Service Reps to
improve their negotiation skills, resulting in improved cooperation from
suppliers and expedited shipments.
Oct 1996-Dec 1996 Customer Service Supervisor, National Medical Care
Promoted quality service, positive employee - clientele relations with team work
atmosphere, in a fast paced Customer Service Department.
Serviced new and existing home patients diagnosed with end stage kidney failure.
Process included maintaining accurate, detailed, physician diagnosed customer
files, calculating proper amounts of products for patient’s monthly usage,
working closely with nurses, caregivers, pharmacists, warehouse distribution and
corporate staff.
Accountable for placement of orders and prompt shipment of each patient’s
monthly required prescription of dialysis product.
Apr 1991-June 1996 Zodiac of North America, Inc., Customer Service Manager
Responsible for budget in excess of $600,000 used for product, service and
warranty placement.
Successfully reduced budget by 50% in fiscal year 1995 and an additional 10%
1996 fiscal year.
Served as liaison between U.S. subsidiary and international corporate
headquarters, as well as dealers / repair stations.
Three years as Receptionist included typing for V.P., opening / disbursing
incoming mail / apply postage on outgoing mail, order / inventory stationery
supplies, as well as answering, troubleshooting Executone multi-line phone
system, oversee performance of office equipment and performed data entry.
Developed and initiated successful sales lead program while disbursing
information to customers generating additional sales for various dealers.
EDUCATION
1975-1978 Sherwood High School
High School - Business / Administrative
OFFICE SKILLS
ESP Online, Typing (65 wpm), basic Word Perfect, basic Microsoft Word, basic
Excel, Infoselect, AS 400, Outlook, Executone multi-line phone system, filing
data entry, copiers, fax machines, postage meter, UPS Worldwide Shipping.
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