Kate Woolever 
E-mail: [Send email using form at bottom]

Summary 
Dedicated and focused, able to prioritize and complete multiple tasks and
achieve project goals in a fast-pace environment. 

Professional experience 

Marketing Consultant/ Virtual Assistant 2007-2009
Various Freelance Projects with the following companies include: customer
service, internet researcher, virtual assistant, web design, internet marketing
and carrier dispatching. 
Scotts Research and Development-Miracle-Gro, 123 Express, Midnight Mailings,
Prime Cargo, Copart, West Corporation, 1800-flowers, NRT Insurance, Onpoint

The Hyperlogistics Group, Customer Account Specialist, Lockbourne Ohio 2005-2007

· Monitored customer behavior regarding equipment utilization and related
accessorial expense. Communicated proactively with Director, Logistics on
opportunities and recommended corrective actions. 
· Prepared weekly, monthly, quarterly and annual operational reporting and
analyses. 
· Executed Customer / vendor contract requirements and identify accessorial
activity and ensure necessary documentation. 
· Measured the carriers and their compliance for accepting loads, on-time pickup
and delivery, as well as their ability to provide critical status information in
a timely manner. 

Pacer International, Customer Service Liason, Dublin Ohio 2004-2005 
· Maintained customer relationships with pro-active communication of service
exceptions, problem resolution and positive customer facing. 
· Developed Standard Operating Procedures and assists in onboarding new
customers. 
· Proactively notified the customer of service exceptions and offers alternative
solutions and/or corrective action plans. Communicates issues that will result in
higher rates or accessorial charges to be incurred. 
· Addressed complaints or concerns from Sales and Customers and works with the
functional teams and other PGL departments to identify root cause and corrective
action plans. 

Pacer International, Logistics Analyst/Dispatcher 2003-2004 
· Analyzed and assisted in making recommendations of possible cost saving
measures. 
· Dispatched drivers for U.S. domestic shipment pick-ups and deliveries. 
· Coordinated with the Pricing Department when alternate routing, draymen or
other factors require change to current rates. 
· Managed network equipment surpluses and deficits through proactive
communication with Stacktrain Logistics, Sales, Spot Move Business Development,
Customer Service and Pricing. 
Thomson Inc., Circleville Ohio Materials Distribution Coordinator 1997-2003 
· Created and maintained multiple daily and weekly spreadsheets, shipment
carrier and cost 
· Analysis reports to schedule & track glass to internal and external
warehouses. 
· Tracked and recycled glass packing materials to insure accurate pack counts
for future production runs. 
· Maintained accurate inventory controls for approximately $33 million of glass
tubes and $12 million related packaging materials and tracked daily activities
for six warehouse locations. 
· Performed monthly physical glass and packaging inventory audits for six
warehouses and reconciled monthly glass inventories in AS/400.